Piscine extérieure, parasols de plage, chaises longues
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Avis sur Taj Bentota Resort & Spa

5 out of 5
Taj Bentota Resort & Spa
National Holiday Resort, Bentota

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 84 avis sur 166." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 166." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 166." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 166." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 166." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux séjour en famille
Nous avons passé quelques jours très reposant au Taj Bentota. Les chambres sont confortables et refaites à neuf. La piscine et la plage sont facilement accessibles. Le personnel est vraiment très gentil et accueillant. Enfin le restaurant Shack est notre préféré avec une belle sélection de fruits de mer.
Séjour de 5 nuits en décembre 2023
Réponse de SB le 10 janv. 2024
Chère Mme Danielle,Salutations du Taj Bentota Resort & Spa ! Tout d'abord, je voudrais vous remercier d'être un mécène apprécié et ravi de savoir que vous avez passé un séjour heureux et confortable avec nous. Nous apprécions sincèrement vos précieux commentaires. Je partagerai vos commentaires avec notre équipe et je suis sûr que ces commentaires serviront d'encouragement à tous nos associés. Encore une fois, nous vous remercions d'avoir partagé vos précieux commentaires et nous sommes impatients de vous accueillir à nouveau bientôt.Cordialement,Sibi MathieuDirecteur général

10/10 Excellent

Voyageur vérifié

Séjour de 13 nuits en février 2020
Réponse de RS le 4 mars 2020
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel splendide avec une localisation de rêve. Personnel extraordinaire, compétent, aimable. Un séjour inoubliable.
Séjour de 3 nuits en février 2019
Réponse de RS le 3 mars 2019
Salutations chaleureuses du Taj Bentota Resort & Spa, Sri Lanka! Nous vous remercions beaucoup pour votre évaluation et d'avoir pris le temps précieux pour nous faire part de vos commentaires. Nous sommes ravis que vous ayez vécu une expérience des plus agréables à la station et nous réjouissons de vous accueillir de nouveau lors de vos prochains séjours au Sri Lanka! Meilleures salutations Ranjit Shankar Directeur général

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel endroit
Bel endroit Beau réveillon
Séjour de 3 nuits en décembre 2017
Réponse de Ranjit Shankar le 19 janv. 2018
Greetings from the Vivanta by Taj Bentota, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager

10/10 Excellent

MAKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Mohan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de SM le 10 mai 2024
Dear Mr. Mohan,Greetings from Taj Bentota Resort & Spa At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates Once again we thank you for sharing your valuable feedback and look forward to welcome you back soon Warm regards, Sibi Mathew General Manager

2/10 Horrible

Ahmed

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Séjour de 2 nuits en avril 2024
Réponse de SM le 22 avr. 2024
Dear Mr. Ahmed, Greetings from Taj Bentota Resort & Spa! At the outset I would like to thank you for being a valued patron It is the feedback from our esteemed and valued guests which allows us to enhance further and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and do hope to welcome you back soon Warm Regards Sibi Mathew General Manager

10/10 Excellent

eileen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Séjour de 5 nuits en avril 2024
Réponse de SM le 22 avr. 2024
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

8/10 Bien

Simon

Voyage en couple
Les points forts : Personnel et service et équipements
Good hotel, pricey wine
Séjour de 7 nuits en mars 2024
Réponse de SM le 3 avr. 2024
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

8/10 Bien

Suman

Séjour de 4 nuits en décembre 2023

10/10 Excellent

JOAQUIM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en octobre 2023
Réponse de SB le 16 oct. 2023
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Sibi Mathew General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de SK le 2 mai 2023
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Bien

gurmukh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Séjour de 3 nuits en avril 2023
Réponse de SK le 21 avr. 2023
Dear Guest,Thank you for sharing your experience.We are pleased to learn that you enjoyed your stay with us.On behalf of all my colleagues at Taj Bentota Resort & Spa, Sri Lanka, it was an absolute honor to have you, and we are all looking forward to your next visit with us.Best wishes,Samir KhannaGeneral ManagerTaj Bentota Resort & Spa, Sri Lanka

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de SK le 21 avr. 2023
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Bullrigt, men nära havet
Bra läge vid havet med fin pool och lätt att ta sig ner till stranden. Rummen har dålig lljudisolering och både grannar, tågen och AC-enheter låter. Det är mycket folk över allt så inget ställe att åka om man vill koppla av.
Séjour de 2 nuits en décembre 2022

6/10 Satisfaisant

Kamani, London

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Séjour de 1 nuit en septembre 2022
Réponse de SM le 23 sept. 2022
Dear Guest, Thank you for your review. We have shared your concerns with our colleagues and our endeavours are to bring continuous efforts in improving our services. Best wishes from all of us. Samir Khanna General Manager

6/10 Satisfaisant

Taniya

Séjour de 1 nuit en août 2022
Réponse de SK le 10 août 2022
Dear Guest, Thank you for staying with us. We acknowledge your concerns shared in our feedback survey. Our endeavours are to take measures to have satisfied guests. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 Excellent

Matt

Séjour de 8 nuits en avril 2022
Réponse de SM le 23 sept. 2022
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 Excellent

Stephan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exclusiv
Besser gehts nicht, toller Service, tolles Zimmer, es gab sogar ein upgrade. Besomnmders nett: Gayan Gunasekara und Ranga Ruan aus dem Restaurantam Pool
Séjour de 2 nuits en mars 2022
Réponse de SK le 7 avr. 2022
Dear Guest, Thank you for taking the time and sharing your experience with us. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022
Réponse de SM le 23 sept. 2022
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

4/10 Médiocre

Katarzyna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fatalny hotel
Ten hotel nie zasluguje na wiecej niz 3 gwiazdki, brudno, lazienka w pokoju w stanie tragicznym! o 9ej rano WSzYSTKIE lezaki i parasole zajete. Personel przemily ale absolutnie nie jest to standard reklamowany na stronie. Sniadania srednie…
Séjour de 3 nuits en mars 2022
Réponse de SK le 22 mars 2022
Drogi Gościu, Dziękujemy za poświęcenie czasu i podzielenie się z nami swoimi opiniami na temat pobytu. Nasze wysiłki mają na celu ulepszanie naszych usług i dostarczanie najlepszych. Wszystkiego najlepszego Samir Channa Główny menadżer Taj Bentota Resort & Spa, Sri Lanka

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
Séjour de 3 nuits en février 2022
Réponse de SK le 22 févr. 2022
Dear Guest, Thank you for taking the time to post your review. We are happy to read that you loved your experience during your stay with us. We have made a note of your feedback and assure you the same will be looked upon. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager.

10/10 Excellent

NIKET

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de KB le 17 févr. 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Bentota! Best regards Kiran Bussari General Manager

4/10 Médiocre

Ahmed

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,
Séjour de 3 nuits en janvier 2022
Réponse de KB le 21 janv. 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for choosing to stay with us. It was kind of you to take time out to share your words of praise for the team. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating. I am happy to share your sentiments with the team. You feedback on the rooms and elevators will be shared with our projects and interiors team for due consideration in the upcoming renovation. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! With best wishes and regards, Kiran Bussari General Manager

6/10 Satisfaisant

Joseph

Voyage en groupe
Les points forts : Propreté
Disappointed
Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star
Séjour de 1 nuit en janvier 2022
Réponse de KB le 7 janv. 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during your stay at the resort. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We assure you that we will do our best to deliver a great hotel experience in the future. Thank you once again for your feedback. Best regards Kiran Bussari General Manager

10/10 Excellent

Garima

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect get away
Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.
Séjour de 2 nuits en décembre 2021
Réponse de KB le 4 janv. 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We are delighted that you had a fantastic stay at the hotel. Your feedback is truly appreciated and will certainly be shared with the team. It will be our privilege to have you stay with us again, during your future visits. Thank you so very much for taking the time to give us your valuable feedback and for choosing to stay at the resort. Please stay safe and look forward to welcoming you back! Warm regards Kiran Bussari General Manager Taj Bentota Resort & Spa, Sri Lanka.

4/10 Médiocre

Christopher

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fanstastic staff.
Séjour de 14 nuits en avril 2021
Réponse de KB le 10 mai 2021
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and please stay safe and look forward to welcoming you back during your future visits to Bentota! Best regards Kiran Bussari General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Palms had a very nice menu and buffet. The staff were very pleasing and at your beckoned call. The pool was perfect.
Séjour de 14 nuits en mars 2021
Réponse de RS le 22 mars 2021
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Lovely place, really quiet and peaceful! The team are amazingly accommodating and friendly. Location was good, just walk up you’ll be in the heart of town
Séjour de 8 nuits en mars 2020
Réponse de rs le 13 mars 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the stay, food and the Beach. Really amazing property.
Séjour de 1 nuit en mars 2020
Réponse de RS le 10 mars 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 Satisfaisant

Peter, North Yorkshire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large hotel.The floors are a little confusing .The wonderful beach is quite a walk from the hotel pool, which is on the 4th floor of the hotel ( overlooking the beach and gardens.The curved pool was busy with families during our stay. Main restaurant serves buffet style breakfast/lunch/dinner with plenty of choice for most tastes.The little publicised Seaview Restaurant serves fantastic and very reasonably priced a la carte food.As always in Sri Lanka,be very cautious with the wine- it is expensive and generally not well-kept and therefore often past its best. Not much to see in Bentota itself. This hotel is probably best for families who wish to stay put,but it is not cheap.
Séjour de 3 nuits en février 2020
Réponse de RS le 28 févr. 2020
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Thank you once again for sharing your feedback. Best regards

10/10 Excellent

Parvati, Peterborough , UK

Les points forts : Propreté
Taj Bentota is a beautiful resort . Our room with a large balcony overlooking the sea was very comfortable and we were well looked after by our room attendant Janaka. He was always helpful and courteous . Food at all the restaurants was good . We enjoyed going to the Oriental Pavilion Chinese restaurant and Sea View restaurant where food and service by waiters was excellent. Daily buffet breakfast, lunch and dinner at The Palms was of high quality too with a huge choice of delicious regional and international cuisine. Sam, waiter at The Palms was particularly efficient , providing excellent service. At reception Dumith Nonis was very pleasant and helpful . Overall the entire hotel ambience is pleasing though some areas could do with a bit of renovation , like the ensuite bathroom in our room 424 and some of the toilets and changing rooms in public areas of the hotel.
Séjour de 7 nuits en janvier 2020
Réponse de RS le 10 févr. 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Thank you for complementing our associate Dumith, Sam and Janaka, our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, very attentive staff and a lovely atmosphere!
Séjour de 3 nuits en janvier 2020
Réponse de RS le 6 févr. 2020
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for the great review of our hotel! Your feedback will be shared with our entire team. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property has direct access to one of the best beaches of Sri Lanka
Séjour de 6 nuits en décembre 2019
Réponse de RS le 31 déc. 2019
Season’s Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

SHEFALI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eXCELLENT
Séjour de 4 nuits en décembre 2019
Réponse de RS le 30 déc. 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good beach side property . Very good dining options if you are a vegetarian
Séjour de 2 nuits en décembre 2019
Réponse de RS le 30 déc. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et personnel et service
Its not Taj !!
We could not convince chef of best known Indian 5 star hotel to have atleast one Indian dessert in the buffet especially when Indians are one of major occupants at the hotel. Food scores zero if dessert is missing. Dirty closets, old bathroom fittings. I can’t believe there is no hand-shower in bathroom. Just not good enough. Staff also of mixed quality, some of them can’t speak one English sentence properly. Im wondering if Taj India has outsourced facilities at Bentota to some contractor to manage to their behalf ?
Séjour de 3 nuits en décembre 2019
Réponse de RS le 23 déc. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

2/10 Horrible

Carolyn

Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
FAR FROM 5-Star more like 3-3.5
The Taj is coasting based on the Prestigious name. A complete disappointment and no where near a 5 star. Multiple issues one after another and we were approached by two managers one at dinner and the other upon checkout. This hotel is not an indicator of the general Sri Lankan hospitality. More of an embarrassment for me as a native Sri Lankan that came to Sri Lanka to propose to my girl friend and then did a mini tour with her and my best friend, both of whom are first time travelers to Sri Lanka.
Séjour de 1 nuit en décembre 2019
Réponse de RS le 23 déc. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

10/10 Excellent

SERGEY

Séjour de 6 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sanjula was very helpful
Séjour de 3 nuits en novembre 2019
Réponse de rs le 25 nov. 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing time at Taj in Bentota, our little one in particular was spoilt by the staff who all went out of their way to ensure he had the best time. We enjoyed all the facilities especially the pool and the spa. Food choices at the Taj are great, there is plenty of choice and the quality is exceptional, who doesnt love a dosa for breakfast?! The main Palms restaurant caters for all and has a great range of options, we also tried the Chinese restaurant one of the evenings and again the choices and food were great. The beach is clean and just perfect for sunset views and for kids to play and build sandcastles. My husband and myself enjoyed some spa time too, the treatments were nice and again the staff were great. Definitely come back to the Taj and back to Bentota, we had a great little family holiday and it was made perfect by the Taj and its amazing team!
Séjour de 5 nuits en novembre 2019
Réponse de RS le 19 nov. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 Bien

Dmitrii

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en novembre 2019
Réponse de RS le 22 nov. 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 Satisfaisant

Daoud, Dubai

Voyage en couple
Les points forts : Personnel et service
The hostel is a bit old need refurbishment, the area is poor, can not go out of hotel, not recommended for more than 2 days. The food is not very good but not bad
Séjour de 2 nuits en octobre 2019
Réponse de RS le 7 oct. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019
Réponse de rs le 16 sept. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en septembre 2019
Réponse de rs le 16 sept. 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I liked that it was clean, nice location, good breakfast. Dinner was disappointing, very short on staff at the restaurant, a tad rude, no waiters to fill water, clean tables. Room was good but right above stairs facing the pool so no privacy if you stand in the balcony. Bathroom needs a major update. Mold, flush not work, old style toilet and bathtub, sink was very low. Only one charging plug in the room. Iron and hair dryer needs to be changed.
Séjour de 1 nuit en septembre 2019
Réponse de rs le 12 sept. 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Siva

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it is very nice place to relax and enjoy. staffs room and food nothing to complain. i will come back next time. if you choose this place nothing will go wrong. i stayed in some other Taj group resorts in India and you expect the same standard everywhere.
Séjour de 2 nuits en août 2019
Réponse de RS le 3 sept. 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en août 2019
Réponse de rs le 20 août 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2019
Réponse de rs le 20 août 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager