Vakantie en citytrip naar Oudenaarde

Rustige locatie, tram/metro en supermarkt om de hoek.

Good location

The rooms are not too spacious but big enough. Staff at reception is friendly and service minded. Breakfast was good. You can make your own waffles if you feel like. Eggs, bacon, mushrooms, various pastries and viennoiseries. Various types of charcuterie too. I loved the potato salad and the chicken curry spread. In need of a beer in the evening? You pay at reception and get your beer freshly from the tap. There is no bottle of water in the room but you can buy a refillable water bottle at reception (2,5€) and refill it free of charge during your stay. There are only 2 elevators and 6 floors which occasionally leads to long waiting times at the elevator, especially during rush hour in the morning. Hotel is conveniently located between the Central Railway Station and the City Center and Shopping Area.

!!! THIS HOTEL HAS A BED BUG INFESTATION PLEASE BE CAREFUL !!! This hotel is a disgrace. DO NOT STAY HERE. Not now and not in the near future. As you can see from other reviews: they do not take health concerns such as bed bugs seriously. There was bed bugs in our room, which we told to multiple members of staff. We were not taken seriously and not offered any sort of compensation or solution. It was basically: leave or stay in the bed bug-infested room. This hotel clearly has an issue they are not dealing with (please also look at the other reviews). The staff treated us horrendously and denied to offer us any help. We did not get a refund because of our non-refundable booking. You would hope that a bed bug-infestation is an exception to this policy, but apparently the hotel management is happy to put their guests at risk. Despite multiple reports, they have not addressed the issue and the hotel has a current and active infestation of bed bugs. They pretend to care in response to negative reviews, but our experience has been anything but positive. We were not met with a single sliver of empathy from staff and were not offered any help. Instead: we first had to sleep on the floor of our room, and then were told to wait and wait until the manager could provide a response (which she/he did not do, instead opting to only respond to our rep from Hotels.com and not us ). This hotel is an absolute mess. Please reconsider staying here if you value your own health and sanity.

Was een schone kamer en personeel was netjes