The unit was nice and building was beautiful. The issue we had was the main bedroom pillows smelled awful. We bought new pillows and sheets. I messaged the property manager and did not get a response. I understand can be missed when the unit is cleaned, but I expected a response to my message. Another note would be that you need to bring your own towels for the pool.
PARKING IS VERY EXPENSIVE. WE HAD TO PAY EVERY TIME WE LEFT THE PROPERTY. PLUS 20 DOLLARS A NIGHT. MOST AMENITIES WAS CLOSE , AND THE STAFF WAS VERY RUDE. ESPECIALLY THE SECURITY OFFICE. I HADE TO SHUTY BIRTHDAY PARTY DOWN IN THE SKY ROOM BECAUSE IT CLOSE AT 10. THE SECURITY AND STAFF WAS HORRIBLE. I WILL NOT BOOK AGAIN. I WAS A WASTE OF MONEY.
Everything went well. Fridge worked but poorly, freezer worked great, I made the personnel aware of an issue they were willing to accommodate and send a repair man out right, I told them it was fine and to get it fixed after I leave. Overall great property, great amenities, definitely a 5*!
The 2-bedroom apartment was beautiful, clean, and spacious. However, the chairs for the kitchen room table and the desk were cheap and flimsy; they need to put sturdier chairs to prevent someone from falling/injuring themselves when sitting in the chairs. The air conditioner worked, but did not cool the bedrooms; we were unable to check the vents to see if they were open or not because the vent location was too high up on the wall. Also, our first day there, we got stuck in the elevator and had to be rescued by the fire department. However, on a positive note, the location is great, the apartment was very nice and comfortable. My family and I would stay again!
Felt like home away from, Elevators need to be fixed only one working Elevator. Also parking is to expensive should be discounted rate for staying at the location. Other than would come and stay again.
Went for a funeral the room was overwhelmed with cleaning fumes 2 elevators worked and stopped at ever level we were on 19 for the first
Day the second day all elevators were down and had to walk down 19 flights with all my luggage
The room was great right up until I woke up to no power. I called for over an hour before someone finally called me back to explain it was a known outage. The power never came back on and I had to leave the room early. Luckily there was a chefs kitchen on the 8th floor and a Starbucks machine so I was able to grab some breakfast before I left.
Overpriced, communication with global is horrible. The company has these units inside a building with the residents. The housekeepers are subcontractors and only speak Spanish. The front desk staff Blaise & Dustin did there best to accommodate my family but they donât work for global luxuries
I loved almost everything about this place, but there were a couple of downsides.
The positives:
The building was very clean, and the front desk staff were exceptionally friendly. The apartment we stayed in was spacious and well-stocked with essentials. I would definitely book this place again if I'm in the area.
The drawbacks:
The water pressure in the shower was quite poor.
Only one of the four elevators was working in a building with over 20 floors. My husband and I had to take the stairs from the 13th floor multiple times during our stay.
It was a great overall experience due to the area. There werenât any extra towels or blankets. Parking was very confusing despite that, Iâd book again.
To begin with there was poor communication between the property management and the travel agency. I requested an early check in to which I was informed that would be accommodated. Upon arrival that good faith gesture wasnât met, and I wasnât able to check in until well after for 4pm almost 5pm. Because I was informed the apartment was being cleaned. Also, there was not an adequate amount of linen such as bath towels and washcloths. There was only a half roll of toilet paper and no replacements. I would like to add that I saw roaches on and near the elevator. Also, the elevators operate extremely slow. Itâs seemed that only one of the four had been working the entire stay. This experience was far from luxury.