4/10 – Matig
Smit
Reisde met familie, Reisde met familie en kleine kinderen
11 dec 2025
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good stay, but front-desk issues created an unnecessary expense
Our stay at Taj Swarna was ultimately good, but only because we made the best of it—unfortunately the front-desk experience fell far below expectations for a Taj property.
We had booked a room advertised as suitable for 3 adults and 1 child. At check-in, we found only two twin beds, clearly not enough for four people. I asked the front desk whether an additional cot would be provided, since this is standard for such room types. I was confidently told there would be no extra bed and that the only option was to book another room. Based on this information, I paid for an additional room.
To my surprise, later that night the staff added an extra cot to the original room anyway—exactly what I had asked about earlier.
When I raised my concerns, the situation became even more disappointing. During the internal inquiry, the front-desk representative claimed she had informed me about the additional bed, which was simply untrue. There was no misunderstanding—just a clear lack of honesty and accountability, which felt disrespectful and unprofessional.
We still enjoyed our stay because we chose to move past the incident, but this experience negatively impacted what could have been a flawless visit. I hope management addresses these service gaps, as guests should not have to bear unnecessary costs or deal with inaccurate information at a hotel of this calibre.
Smit
1 nacht verbleven in december 2025