Kastelen in Alvarado

'Room was clean at check in. However, the body wash was empty, and Housekeeping was skipped twice during our week long day. So we are trying to keep going down the front desk, asking for towels.'

'Clean environment! '

'Pool wasn’t open yet for the season but the hospitality of the front desk staff made up for the inconvenience.'

'Monica at the front desk and Rachel bartender at Kitchen+Bar were incredible! Keep up the great work!'

'Parking was safe. Room above and beyond. Staff always helpful. Great place to stay! '

'I had a very poor experience. From the moment we arrived, the room was not properly prepared. It was extremely hot, the refrigerator had been turned off, there was hair in the tub, hair in the bed, holes in the curtains, and bugs crawling in the room. The overall cleanliness and condition were unacceptable. Customer service made things even worse. The front desk worker was extremely rude, often not available at the desk, and dismissive when concerns were reported. At one point we were told,...

'Kitchen was fully equipped.'

'Staff/manager was extremely kind and nice! Assisted me in getting checked in a bit early and helped when I had room issues. My bathroom fan didn’t work and my room had some scuffs but otherwise - all good. Just around a lot of construction at the moment.'

'Good stuff'

'The room was clean, quiet with comfortable beds. Good breakfast.'