2/10 Horrible
Gabriella, Ottawa
Voyage en famille, Voyage en couple
7 juil. 2025
Les points faibles : PropretĂ©, Ă©quipements, infrastructures et conditions de lâhĂ©bergement
DO NOT EVER STAY HERE!! We had an absolutely horrible experience. Our room was being pumped moldy air and the hotel completely ignored us. No one offered a new room, and we had to book another hotel ourselves.
When we booked, it said check-in was at 6:30 AM. The day before, we received an email saying check-in was at 3 PM. That would have been fine if we could drop our bags, but the hotel is run entirely through an app. There is no front desk and no staff onsite, just a maid who couldn't help.
At 3 PM, one of our two rooms smelled horrific. We thought it was smoke at first, but eventually found a moldy towel stuffed into a hole in the ceiling above the cupboards. The smell was so strong it gave us headaches, even with the windows open.
In the second room, a random person used a key card and walked in. A serious security issue.
We called the hotel seven times. Each time they either hung up or said someone would call us back. No one ever did. We spent the entire evening trying to get help instead of enjoying Zurich. Expedia also tried to reach them and failed.
When we returned hours later to collect our things the mold smell was even worse even with the windows open. Our clothes that had been drying now smelled like mold and the odour remained even after washing them at the new hotel.
The hotel never got back to us, never offered a new room, and refused a refund. If there had been any staff onsite, this might have been resolved. Terrible experience. Avoid at all costs!!!!
Gabriella
Séjour de 2 nuits en juillet 2025