Voorkant van accommodatie

Beoordelingen van Comfort Inn University

2.5 out of 5
Comfort Inn University
151 S College Road, Wilmington, NC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 514 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vatanya

Positief: Voorzieningen
No complaints, I was satisfied with the staff, and the facility.
1 nacht verbleven in mei 2024
Reactie van Manager op 19 mei 2024
Hello Vatanya,We are delighted to hear that you had a satisfying experience with our staff and facilities. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 19 mei 2024
Hello Amanda,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another excellent experience.

10/10 – Uitstekend

Stephen, Chapel Hill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 19 mei 2024
Hello Stephen,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future.

10/10 – Uitstekend

Veronica

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it here!
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Veronica,We are delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good overall value
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Robert,We appreciate your feedback on the overall value of your stay. We strive to provide our guests with a positive experience. If there are any further details you would like to share, please feel free to contact our management team directly for assistance.

10/10 – Uitstekend

kosmas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
come here often price is great n clean
4 nachten verbleven in april 2024
Reactie van Manager op 14 mei 2024
Hello kosmas,We're delighted to hear you appreciated our competitive rates and clean accommodations. We look forward to welcoming you back for another enjoyable stay soon.

6/10 – Redelijk

Leah

Room smelled like smoke Hotel needs updating
3 nachten verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Leah, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further consideration. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 – Goed

Elizabeth, Providence

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Rooms could be cleaner
1 nacht verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Elizabeth, We appreciate your feedback regarding the cleanliness of the rooms. Your comments will be shared with our housekeeping team for further improvements. Your satisfaction is important to us, and we hope to welcome you back in the future for a more enjoyable stay.

6/10 – Redelijk

Ron

2 nachten verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Ron, We appreciate you choosing to stay with us and hope you had a comfortable stay overall. If there are any details you would like to share about your experience, please contact us directly so we can address them accordingly.

2/10 – Ontzettend slecht

Debra, New York

Negatief: Personeel en service
I had to cancel cause I was sick with Covid. No one answered the phone after trying and trying the day before, so I lost my 130 dollars
1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Debra, We're sorry to hear about your cancellation experience. For any booking modifications or cancellations, we recommend reaching out to our reservations team directly. Your feedback is valuable and will be shared with the relevant teams for improvement.

8/10 – Goed

ERNEST B HARRELL

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the hotel a lot except for one thing. I rented two smoke-free rooms but one of the rooms smelled very strongly of tobacco smoke. Our family was there in other rooms and they were all next to each other and across the hall from each other, so we did not want to change rooms. The maid service who cleaned the room should have notified the hotel management of that the previous renter had smoked in the room. They should at least have used some air freshener in the room.
1 nacht verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Hello ERNEST B HARRELL, We apologize for the inconvenience you experienced during your stay. Our hotel takes cleanliness and room conditions very seriously, and we will address your concerns with our housekeeping team to ensure this is an isolated incident. Your feedback is valuable to us as we continually strive to improve our services for all our guests. Thank you for bringing this to our attention.

10/10 – Uitstekend

Diana

Reisde met partner
Clean facilities, good breakfast! A very good value for your money!
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Diana,We're delighted to hear you enjoyed our clean facilities and breakfast during your stay. Our team is committed to providing great value for our guests. Should you have any further feedback, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 – Redelijk

Shannon, McAdenville

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Shannon, We appreciate you taking the time to share your experience with us. Should you have any further feedback to provide, please do not hesitate to reach out to us directly. We value your input and would love to hear from you.

2/10 – Ontzettend slecht

Berna

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I stayed there because I was on a nursing assignment. I had bed bugs the next morning. The property gave me a full refund. But I put my luggage, scrubs and $500 purse on the bed. Needless to say I won’t be keeping any of it. It sucks but I learned a lesson.
2 nachten verbleven in mei 2024
Reactie van Manager op 6 mei 2024
Hello Berna,We are sorry to hear about your experience during your stay. We take all feedback seriously and will address this with our team. Please feel free to contact management directly for further assistance or discussion regarding your concerns.

10/10 – Uitstekend

Shaobin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 4 mei 2024
Hello Shaobin,We are delighted to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another memorable visit!

10/10 – Uitstekend

Eric

1 nacht verbleven in april 2024

10/10 – Uitstekend

Bangga

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was good & the employees welcome me
2 nachten verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Bangga,We appreciate your positive feedback on our team's hospitality during your stay. Your satisfaction is our priority, and we are delighted to hear that you felt welcomed by our staff. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay for short visits
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Daniel,We're glad to hear you enjoyed your stay for short visits. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your accommodation needs.

10/10 – Uitstekend

Jose L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the exceptional customer service provided. Thank you
3 nachten verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Jose L,We are thrilled to hear that you enjoyed our exceptional customer service during your stay. We strive to go above and beyond for all our guests. Your kind words are greatly appreciated and we hope to welcome you back soon.

10/10 – Uitstekend

Faustino

1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Faustino,Thank you for choosing to stay with us! We are delighted you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is readily accessible coming in on I-40 with good access to US-74 and other roads into the city of Wilmington. I expected noise because of being close to a busy highway, I was pleasantly surprised that my room was quiet at night. Good choice.
2 nachten verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Robert,We are delighted to hear that you found our location convenient and that you enjoyed a peaceful night's sleep during your stay. Our team strives to provide a comfortable environment for all our guests, and we are pleased that you had a positive experience with us. If you need any assistance in the future, please don't hesitate to reach out to us directly.

10/10 – Uitstekend

Christopher

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is highly rated for a reason, rooms are clean, facility is kept clean and modern, bed is reasonably comfortable.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Christopher,We are delighted to hear that you enjoyed our clean and modern facilities, along with our comfortable beds. We strive to provide a top-notch experience for all our guests. Your positive feedback is truly appreciated.

4/10 – Matig

The Georgia Anne

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello The Georgia Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any specific concerns you may have. We value your input and aim to provide the best possible stay for all our guests.

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasantly surprised at the quality of the hotel. Beds were very comfortable. A little noises at this location, but very nice otherwise.
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Ann,We are delighted to hear that you found our beds comfortable during your stay with us. While we regret any noise disturbances experienced, we are pleased that overall you had a nice experience. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.

10/10 – Uitstekend

Mar-Quan

Positief: Netheid, voorzieningen
Good customer service!!!😀
2 nachten verbleven in maart 2024
Reactie van Manager op 20 apr 2024
Hello Mar-Quan,We are delighted to hear that you appreciated our customer service during your stay! Our team works hard to ensure all guests have a positive experience. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 – Uitstekend

Cristian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything perfect 👌
3 nachten verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Cristian,We are delighted to hear that you had a wonderful stay with us. It's our aim to provide a flawless experience for all our guests. We hope to welcome you back again soon for another great stay.

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Larry,We are thrilled to hear you had an enjoyable experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another exceptional stay.

8/10 – Goed

Rene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Rene, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Kyra

Reisde met een groep
Positief: Netheid, personeel en service
Shilunda at the front desk was very kind, polite and helpful. Great customer service
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Kyra,We are delighted to hear that you had a positive interaction with Shilunda at the front desk. Our team strives to provide excellent customer service to all our guests. Should you have any further feedback or if there is anything we can do to enhance your next visit, please do not hesitate to reach out.

8/10 – Goed

Tommy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
eazy to get in, people working was polite, lots of parking
2 nachten verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Tommy,We appreciate your positive feedback on our convenient access, friendly staff, and ample parking facilities. Should you have any further comments or require assistance, please feel free to reach out to our management team.

8/10 – Goed

Amir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly staff, but hot breakfast was not warm. Good location for shopping.
2 nachten verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Amir,Thank you for sharing your experience with us. We are delighted to hear that you found our staff accommodating and our hotel clean. We appreciate your feedback regarding the breakfast temperature and will address this with our team to ensure improvements are made for future guests. We hope to welcome you back soon for an even better stay.

6/10 – Redelijk

Gloria

The rooms were fine for what you pay for but there is a very strong cigarette smoke odor in all the rooms. We stayed here twice and they were the same. They really need to get that smell out but it will take a major renovation. We skipped the breakfast. They just didn’t have much and there was a lady coughing over everything not the hotels fault but there really wasn’t anything overly appealing with the breakfast being served.
1 nacht verbleven in maart 2024
Reactie van Manager op 7 apr 2024
Hello Gloria,We are sorry to hear about your experience. We appreciate your feedback on the room conditions. We consistently strive to provide a comfortable environment for all guests. Your concerns will be shared with the management for review and further action. Thank you for taking the time to share your thoughts with us.

10/10 – Uitstekend

MELANIE

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None, it was a short visit,so far so good
1 nacht verbleven in april 2024
Reactie van Manager op 5 apr 2024
Hello MELANIE,We are pleased to hear that you had a positive experience during your recent stay with us. Should you have any additional feedback or require further assistance, please do not hesitate to contact our management team. Your feedback is valued to ensure we continue to meet and exceed our guests' expectations.

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 – Uitstekend

Jurcek

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff - all of them! And good location!
14 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Jurcek,We are joyful to hear that you appreciated our friendly staff and convenient location during your stay. Your kind words will be shared with the team as motivation to continue providing excellent service. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.

6/10 – Redelijk

Matthew

Very noisy.
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Matthew, We apologize for any inconvenience you experienced during your stay. Your feedback regarding noise levels will be shared with our team for further improvement. Thank you for taking the time to share your experience with us.

8/10 – Goed

Kristin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Comfortable beds, nice and clean. Good price. The only downside I found, is that you can hear anything taking place in the hallway.
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Kristin,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our comfortable beds and cleanliness at a good price. We value your feedback regarding hallway noise and will look into ways to further enhance our guests' stay.

10/10 – Uitstekend

Lumyla

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price and nice and clean place, perfect to stay
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Lumyla,We are thrilled to hear you found our hotel to be both affordable and well-maintained. Your comfort is our top priority, and we are delighted that you enjoyed your stay with us. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team for further assistance.

10/10 – Uitstekend

Evelyn

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 18 mrt 2024
Hello Evelyn,We are happy to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 17 mrt 2024
Hello Ana,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.

10/10 – Uitstekend

JASON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how quiet it is but not enough parking sometimes
2 nachten verbleven in maart 2024
Reactie van Manager op 15 mrt 2024
Hello JASON,We appreciate your feedback regarding the peaceful ambiance of our hotel. We apologize for any inconvenience you experienced with parking availability and recommend reaching out to our management for further assistance with this matter. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 – Uitstekend

Haylie

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My friend and I stayed here for work and it was great! It was quiet and the staff was so nice. Also, the beds here were probably the comfiest beds I have ever been in out of all the places I have stayed in my life (and my friend said the same thing about her bed)!! Checking in and out was easy too. 10/10!
3 nachten verbleven in februari 2024
Reactie van Manager op 14 mrt 2024
Hello Haylie,We are thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. It's wonderful to hear that you found our beds to be exceptionally comfortable. We appreciate your positive feedback on the check-in and check-out process as well. We strive to ensure all our guests have a pleasant experience with us.

2/10 – Ontzettend slecht

Carla

Positief: Netheid
Negatief: Personeel en service
I had.familty we and had to leave early and they would not give me my money back because I had to pay in cash because of there credit machine being down. If I paid with credit card I could have gotten my money back
3 nachten verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Hello Carla, We apologize for any inconvenience you experienced during your stay. For any billing concerns, we recommend contacting our management team directly for further assistance and clarification on our payment policies. Thank you for sharing your feedback with us.

4/10 – Matig

Allison

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
it was okay
2 nachten verbleven in maart 2024
Reactie van Manager op 13 mrt 2024
Hello Allison, We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 – Uitstekend

Mary Louise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was just what I needed: somewhere reliable and convenient, and that's what I got!
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Mary Louise,We're delighted to hear that your stay met your expectations. Your satisfaction is our priority, and we aim to provide a reliable and convenient experience for all our guests. We appreciate your feedback and hope to welcome you back soon.

8/10 – Goed

Katie

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Hello Katie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

Alisha

Reisde met familie
Positief: Voorzieningen
There were only two wash towels for two guests staying when in my opinion it should have been four. I needed two for myself one for my face and one for my body. Maybe this sounds silly but those are my preferences. Overall the staff was nice however it could have been a little cleaner in my room
1 nacht verbleven in maart 2024
Reactie van Manager op 13 mrt 2024
Hello Alisha, We appreciate your feedback regarding the towel availability and cleanliness in your room. We suggest guests kindly inform the front desk during their stay to address such concerns promptly. Your comments will be shared with our team for further improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience next time.

10/10 – Uitstekend

Veronica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was in a goood spot. The beds were somewhat small for two adults to sleep comfortable.
2 nachten verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Veronica,We appreciate your feedback regarding our location. We will make note of your comments about the bed size for consideration in our future improvements. Thank you for sharing your experience with us.

8/10 – Goed

Regan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Regan, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 – Goed

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Ryan, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.