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Beoordelingen van Rafael Kaiser Premium Apartments

4 out of 5
Rafael Kaiser Premium Apartments
Antonigasse 1, Vienna, Vienna

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 130 van 180 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 180 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 180 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 180 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 180 beoordelingen" "

9,6/10

Netheid

9,0/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
weekendje wenen met het gezin.
Onlangs gerenovereerd mooi appartement met luxe uitstraling. Metro om de hoek. Heel fijn om een weekendje met het gezin te verblijven!
2 nachten verbleven in november 2018
Reactie van Olena Matselo op 18 dec 2018
Dear Mr. Mark, Greetings from Rafael Kaiser Apartments. Thank You very much for the nice feedback. We are truly delighted that You were feeling happy being accommodated in our property. We wish You all the best and mostly hope to host You back in the nearest future. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

10/10 – Uitstekend

Mats

5 nachten verbleven in mei 2024

10/10 – Uitstekend

Claudia

3 nachten verbleven in januari 2024
Reactie van Olena Matselo op 6 feb 2024
Dear Claudia,Thank You very much for the top rating. It's a real pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Raymundo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is hospitable with their complimentary wine and coffee. The beds are comfy and the area is quiet. It is not at the center but the metro was easy to figure out. We could be at the most popular sites within 20-30 minutes on transit.
3 nachten verbleven in december 2023
Reactie van Olena Matselo op 28 dec 2023
Dear Mr. Raymundo,Thank You very much for the top rating and such a lovely review. It was a real pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Andrew

3 nachten verbleven in december 2023
Reactie van Olena Matselo op 28 dec 2023
Dear Mr. Andrew,Thank You very much for the top rating. It's a real pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Saikat

Positief: Netheid, staat van de accommodatie en faciliteiten
No
2 nachten verbleven in oktober 2023
Reactie van Olena Matselo op 11 nov 2023
Dear Mr. Saikat, Thank You very much for the top rating. We are truly delighted that You liked to be accommodated in our apartment in Vienna. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Enrique

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All in perfect conditions in the apartment and with the U stop just few meters, it is a perfect place to rest while visiting Vienna.
3 nachten verbleven in november 2023
Reactie van Olena Matselo op 7 nov 2023
Dear Mr. Enrique,Thank You very much for the top rating and lovely review. It's a real pleasure for us that You liked to be accommodated in our apartment. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Franz

Positief: Netheid, comfort kamer
tolle Appartments mit sehr gutem Service
sehr schöne großzügige Appartments, sehr gut ausgestattet, gute Lage, gutes Preis-Leistungsverhältnis, insbesondere sehr hilfsbereites Personal, das auf individuelle Bedürfnisse und Wünsche sehr guteingeht
1 nacht verbleven in september 2023
Reactie van Olena Matselo op 24 sep 2023
Lieber Herr Franz,Vielen herzlichen Dank für sehr nette Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben. Wir wünschen Ihnen alles Gute und hoffen gerne darauf, Sie bei Ihrem nächsten Wienbesuch wieder als unseren Gast begrüßen zu dürfen!Mit freundlichen GrüßenOlena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Frank

3 nachten verbleven in september 2023
Reactie van Olena Matselo op 17 sep 2023
Dear Mr. Frank,Thank You very much for the top rating. It's our pleasure that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Ana Paula

Positief: Netheid, comfort kamer
2 nachten verbleven in september 2023
Reactie van Olena Matselo op 17 sep 2023
Dear Mrs. Ana Paula,Thank You very much for the top rating. It was a pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

8/10 – Goed

YEE KWAN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room is big and clean and excellent transport. Feel comfortable and would like to come again
2 nachten verbleven in augustus 2023
Reactie van Olena Matselo op 22 aug 2023
Dear Mrs. Yee Kwan,Thank You very much for such a nice review. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

alex

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great apartment with everything you need! Walkable distance away from public transportation!
3 nachten verbleven in juni 2023
Reactie van Olena Matselo op 8 jul 2023
Dear Alex,Thank You very much for the top rating and very positive review. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Ami, La Palma

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved, loved these apartments!! Everything about this place is new, innovative and fun. Close to all famous tourist sites in the area.
3 nachten verbleven in juni 2023
Reactie van Olena Matselo op 24 jun 2023
Dear Mrs. Ami,Thank You very much for such a lovely review. It's a real pleasure for us that You liked to be accommodated in our apartment in Vienna. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Masoomeh

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My two kids and I absolutely enjoyed our little comfortable apartment at Kaiser Rafael on Antonigasse. We were merely just outside the subway and had a playground under the building. Grocery shopping was around the corner. Little kitchenette and superb nespresso machine and washer/dryer were game changers. We would love to stay again.
13 nachten verbleven in juni 2023
Reactie van Olena Matselo op 24 jun 2023
DEar Mrs. Masoomeh,Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top feedback. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Soyeong

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This clean and pleasant part is convenient to use and is also close to buses, subways, marts, and restaurants. And I was able to live comfortably without any problems with a quick response when requesting necessary matters. It was so good that I wanted to come again next time.
3 nachten verbleven in mei 2023
Reactie van Olena Matselo op 26 mei 2023
Dear Mrs. Soyeong,Greetings from Rafael Kaiser Premium Apartments. Thank You very much for such a lovely feedback. It was a real pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Lourdes

Reisde met familie
Positief: Netheid, comfort kamer
Great apartment
2 nachten verbleven in mei 2023
Reactie van Olena Matselo op 12 mei 2023
Dear Mrs. Lourdes,Thank You very much for the top rating. It was a pleasure for us to host You in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Larissa

Reisde met familie
Positief: Netheid, comfort kamer
Wonderful Spot in Vienna
This property is clean, wel located and quiet. I could not have asked for anything more in my apartment. Great access to local transportation. Communication about access and use of appliances well done.
6 nachten verbleven in maart 2023
Reactie van Olena Matselo op 6 apr 2023
Dear Mrs. Larissa,Thank You very much for the top rating and lovely feedback. It's a real pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Helder A

Positief: Netheid, comfort kamer
Excelente, como sempre!!
Já não é a primeira vez que nos hospedamos no Rafael Kaiser e, como sempre, fantástico. Tudo de primeira, os utensílios de cozinha, toalhas, o atendimento pela Olena. Tudo perfeito.
7 nachten verbleven in januari 2023
Reactie van Olena Matselo op 3 feb 2023
Dear Helder,Thank You so much for such a lovely review. It's a real pleasure for us that You became our regular guest and You were always feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

SCOTT

2 nachten verbleven in januari 2023
Reactie van Olena Matselo op 14 jan 2023
Dear Mr. Scott,Thank You very much for the top rating. We are truly delighted that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Per Arne

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in oktober 2022
Reactie van Olena Matselo op 20 okt 2022
Dear Mr. Per Arne,Thank You very much for the top rating. It's a pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna!Sincerely Yours,Olena MatseloOperations Manager

10/10 – Uitstekend

Felix, Saint Louis

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful apartment in quaint neighborhood. Very well connected with public transport
5 nachten verbleven in september 2022
Reactie van Olena Matselo op 19 sep 2022
Dear Mr. Felix,Greetings from Rafael Kaiser Premium Apartments. Thank You very much for Your top feedback. It's a pleasure for us that You liked our apartment and its location.We would like to thank You once again for being our guest in Vienna and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Viola

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is truly Premium: super sized rooms, modern and cleaned, well equipped with almost everything you need to make you feel as if staying at home away from home. Great kitchen with well laid out dining table which makes it a good work station and dining areas. Just a few minutes walk to train station. Walking distance to great restaurants, supermarkets and parking garage. We basically left our car in the garage and took the public transport for sight seeing which works out great. Would love to be back here in this hotel.
2 nachten verbleven in september 2022
Reactie van Olena Matselo op 16 sep 2022
Dear Mrs. Viola,Thank You very much for the top rating and such a lovely feedback. It's a real pleasure for us that You liked to be accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna!Sincerely Yours,Olena MatseloOperations ManagerRafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Jeanhee

Reisde met familie
We were on a 18 day tour of Europe and stayed in 6 different hotels and rentals. The Rafael Kaiser apartment was the best run and most comfortable stay! Clean and attractively decorated. Comfortable beds. Quiet. Thank you!
6 nachten verbleven in juli 2022
Reactie van Olena Matselo op 10 aug 2022
Dear Mr. Jeanhee, Lots of greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and such a lovely feedback. It's a pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna! Sincerelly Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Helder A

11 nachten verbleven in juli 2022
Reactie van Olena Matselo op 28 jul 2022
Dear Mr. Helder, Thank You very much for the top rating. It's our pleasure that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 – Goed

Stephan

Zakenreiziger
Positief: Netheid, comfort kamer
Sehr gutes Preis- und Leistungsverhältnis. Sehr zufrieden.
1 nacht verbleven in juni 2022
Reactie van Olena Matselo op 28 jun 2022
Lieber Stephan, Vielen herzlichen dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben. Wir wünschen Ihnen alles Gute und hoffen gerne darauf, Sie bei Ihrem nächsten Stadtbesuch wieder als unseren Gast begrüßen zu dürfen! Mit freundlichen Grüßen Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Zoran

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a great, spacious appartment, exceptionally clean, well organized and maintained. Kudos to the management and staff. Directions very detailed and clear, everything that was needed was in its logical place. Very nice looking combination of modern amenities and old style architecture.
2 nachten verbleven in mei 2022
Reactie van Olena Matselo op 28 jun 2022
Dear Zoran, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and such a lovely review. It's our pleasure that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

yunyoung

Reisde met familie
Positief: Netheid, comfort kamer
관광지와 거리가 좀 있는거 말고는 아주 훌륭한 숙소였다. 세련되고 청결한 숙소였는데,평점이 좋은 숙소는 그만한 이유가 있는 법,주인에게 감사의 마음을 전하고 싶다.
2 nachten verbleven in oktober 2021
Reactie van Olena Matselo op 16 nov 2021
Dear Mr. / Mrs. Yunyoung, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and such a nice feedback. It's our pleasure that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Janzal Karlo

Reisde met familie
Positief: Netheid, comfort kamer
Overall, a great experience!
When we first arrived at the property, the contactless check-in was very convenient. They use a traditional metal key as opposed to a key card and that is also what you use to open the door to the building and activate the elevator. The elevator took some time getting used to, but after the second try, it was really easy to operate. Also, if you want to keep the door to the unit locked, you have to manually lock it with the key. If a portion of your party wants to stay behind and keep the apartment locked, you would literally have to lock them in the apartment while the other party leaves. This probably wouldn't do so well in an emergency. The unit itself felt very homey since these are actually apartment units. Don't come in expecting it to feel like a hotel room. It's very spacious and it came with an in-unit washer/dryer as well as a kitchen. As far as cleanliness goes, our only issue was with the sheets for the pull-out bed in the living room. When we pulled out the bed, the sheets on the mattress were not clean. We were told to grab fresh clean sheets from the fourth floor, however those sheets were slightly smaller than the mattress, leaving a portion of it exposed. There was an issue with the payment and I was accidentally charged twice for my booking. When this happens, contact Rafael Kaiser immediately and they will do their absolute best to fix it. I was in touch with Olena and she was an absolute delight. The staff is definitely friendly and helpful
3 nachten verbleven in september 2021
Reactie van Olena Matselo op 25 sep 2021
Dear Mr. Karlo, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and such a friendly detailed feedback. It was our pleasure to host You in our property. We apologize once again for the mentioned inconveniences. Rest assured that we will work on it to avoid such circumstances in future. The satisfaction of our dear guests is extremely important for us and we are always doing our best to provide the top level of service and hospitality. We thank You once again for Your trust and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Faisal

Reisde met familie
Positief: Netheid, comfort kamer
Very nice stay
I highly recommend it, big apartment and has everything, there is Indian restaurant 1 minute away and turkich also.
4 nachten verbleven in juli 2021
Reactie van Olena Matselo op 3 aug 2021
Dear Mr. Faisal, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and so nice feedback. We are truly delighted that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

pierre

Reisde met familie
Positief: Netheid, comfort kamer
5 nachten verbleven in augustus 2020
Reactie van Olena Matselo op 23 sep 2020
Dear Mr. Pierre, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. It's our pleasure that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen
Ein wunderschönes Apartment, in einer für uns besonders guten Lage, der 18. Bezirk, mit bester Verbindung in Wiens Zentrum und rundherum. Herrlich ist der Ausblick von drei Seiten. Die Ausstattung ist fantastisch, sauber, funktionell. Gerne werden wir es wieder buchen.
3 nachten verbleven in augustus 2020
Reactie van Olena Matselo op 27 aug 2020
Sehr geehrte Damen und Herren, Herzliche Grüße von Rafael Kaiser Premium Apartments. Vielen Dank für die volle Punkteanzahl und Ihre nette Bewertung. Es freut uns sehr, dass Sie sich bei uns so wohl gefühlt haben. Wir wünschen Ihnen alles erdenklich Gute und hoffen gerne darauf, Sie bei Ihrem nächsten Stadtbesuch wieder willkommen heißen zu dürfen! Mit freundlichen Grüßen Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 – Goed

Balla, Frankfurt (Oder)

Reisde met partner
Positief: Voorzieningen
U-Bahn-Nähe, sehr gute Ausstattung, Bäckerei, Kneipe und Imbiss in der Nähe
4 nachten verbleven in juli 2020
Reactie van Olena Matselo op 20 jul 2020
Sehr geehrte Damen und Herren, Herzliche Grüße von Rafael Kaiser Premium Apartments. Vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir wünschen Ihnen alles Gute und hoffen gerne darauf, Sie bei Ihrem nächsten Stadtbesuch wieder willkommen heißen zu dürfen! Mit freundlichen Grüßen, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

2/10 – Ontzettend slecht

Geverifieerde reiziger

6 nachten verbleven in maart 2020
Reactie van Olena Matselo op 24 mrt 2020
Dear Sirs, Greetings from Rafael Kaiser Premium Apartments. It would be very nice and helpful from Your side to contact us and to describe what exactly happened during Your stay to rate us so negativ! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not many shops around the building but there are lots of Turkish restaurants in walking distance.
6 nachten verbleven in februari 2020
Reactie van Olena Matselo op 25 feb 2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating. It's a pleasure for us that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Bernhard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Naheliegend groß und sauber
Perfekte lage
2 nachten verbleven in februari 2020
Reactie van Olena Matselo op 21 feb 2020
Sehr geehrter Herr Bernhard, Herzliche Grüße von Rafael Kaiser Premium Apartments. Vielen Dank für die volle Punkteanzahl. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns so genossen haben, und wir hoffen gerne darauf, Sie bei Ihrem nächsten Stadtbesuch wieder in unserem Haus willkommen heißen zu dürfen! Mit freundlichen Grüßen, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay in Rafael Apartments. The place has everything you need, close to a metro station m, and walking distance to some attractions. We would definitely come back to Vienna and repeat stay with them.
3 nachten verbleven in februari 2020
Reactie van Olena Matselo op 15 feb 2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and wonderful feedback. We are truly delighted that You liked our apartment and its location. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

6/10 – Redelijk

Galis

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Avoid
Worst sofa ever,minuscule toilet without heating!
1 nacht verbleven in januari 2020
Reactie van Olena Matselo op 22 jan 2020
Dear Mr. Galis, Greetings from Rafael Kaiser Premium Apartments. Thank You for Your feedback. We are deeply sorry once again for the inconvenience with the couch, it was a temporary solution as the situation with the delivery went out of our hands. The new nice designed couch is already inside the apartment as it should be. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria Sincerely Yours

10/10 – Uitstekend

Jooyeob

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Olena Matselo op 27 jan 2020
Dear Mr. Jooyeob, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating. It's our pleasure that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city. Sincerely Yours, Olena Matselo Operations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The apartment was great. There are nearby train and tram station. Its in a quiet neighbourhood, there’s a police station around the corner of the building so I feel safe all the time.
5 nachten verbleven in januari 2020
Reactie van Olena Matselo op 14 jan 2020
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating and lovely feedback. It's our pleasure that You like the apartment and its location. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 – Goed

JUNYOUNG

Positief: Netheid, personeel en service
2 nachten verbleven in december 2019
Reactie van Olena Matselo op 27 aug 2020
Dear Mr. Junyoung, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. It's a pleasure for us if our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and spacious. It had everything we needed on hand for our stay including shampoo, soap, paper products and cleaning supplies. There was a Billa grocery three minutes walk away which was open on Christmas Eve for us to stock up on food. It was easy to walk to restaurants and close to the S Bahn although we Ubered most places we wanted to go for around 10 Euros. The staff we encountered was friendly and helpful with changing the temperature in the unit and with helping with the laundry facilities. I highly recommend!!
4 nachten verbleven in december 2019
Reactie van Olena Matselo op 30 dec 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for such a lovely feedback. It's a real pleasure for us that You liked our apartment and service. We wish You a happy, healthy, wealthy and prosperous New Year 2020 and mostly hope to welcome You again in the near future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen
2 nachten verbleven in december 2019
Reactie van Olena Matselo op 23 dec 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for being our guests in Vienna. As soon as You have rated us very low, we would be very thankful if You share with us Your experience and what exactly didn't meet Your expectations within Your accommodation in our property. I wish You a Merry Christmas and a very happy and prosperous New Year 2020! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2019
Reactie van Olena Matselo op 19 dec 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. We are truly delighted when our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beautiful Vienna! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

laurie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very nice apartment. it would be nice if there were instructions in English for washer, stove and ac/heat. for the price it is a nice comfortable unit to come back to each evening. not a walking area though. we used Ubers to get back and forth. would stay here again
4 nachten verbleven in november 2019
Reactie van Operations Manager op 3 dec 2019
Dear Mrs. Laurie, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the top rating and very nice feedback. It's a real pleasure for all our Team that You were feeling comfortable being accommodated in our property. Concerning the instructions to our devices, there are tutorial videos with the explanations in English on our channel by YouTube and we are sending the link to our guests per email together with the key box code before the arrival. Also there are QR-Codes by each device inside the apartment linking directly to the online video how to use it. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen
5 nachten verbleven in november 2019
Reactie van Olena Matselo op 3 dec 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for being our guests in Vienna. It seems that You were not completely happy with Your accommodation, so we would be mostly delighted if You share us Your feedback directly as the opinion of our dear guests is very important for us and we are doing our best to provide the high level of service and hospitality. Sincerely Yours, Olena Matselo Operations Manager Austria Rafael Kaiser Premium Apartments

8/10 – Goed

Adam

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van Olena Matselo op 21 nov 2019
Dear Mr. Adam, Greetings from Rafael Kaiser Premium Apartments. Thank You very much for the high rating. We are truly delighted that You were feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our beloved Vienna. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ausgezeichnet
1 nacht verbleven in november 2019
Reactie van Olena Matselo op 21 nov 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the top rating. It's a great pleasure for all our Team that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again once You decide to be back to our wonderful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Überdurchschnittlich gut, unkompliziert und ein besseres Preis:Leistungs - Verhältnis als erwartet.
2 nachten verbleven in november 2019
Reactie van Olena Matselo op 21 nov 2019
Sehr geehrte Damen und Herren, Herzliche Grüße von Rafael Kaiser Premium Apartments. Vielen Dank für die tolle Bewertung. Wir freuen uns ganz sehr, dass unser Apartment Ihnen gut gefallen hat, und hoffen gerne darauf, Sie bei Ihrem nächsten Wienbesuch wieder bei uns willkommen heißen du dürfen! Mit freundlichen Grüßen, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful apartment. Wonderfully close to the U-bahn station Michelbeuern. Enough food options close by
3 nachten verbleven in november 2019
Reactie van Olena Matselo op 13 nov 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for such a lovely feedback. It's a great pleasure for all our team that our guests are feeling comfortable being accommodated in our property. We wish You all the best and mostly hope to welcome You again in the nearest future! Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
9 nachten verbleven in oktober 2019
Reactie van Olena Matselo op 6 nov 2019
Dear Guests, Greetings from Rafael Kaiser Premium Apartments. Thank You so much for the high rating. We mostly hope that You have enjoyed Your stay in our property and we will welcome You again once You decide to be beack to our beautiful city. Sincerely Yours, Olena Matselo Operations Manager Rafael Kaiser Premium Apartments Austria