Accommodatie ligt op het strand, wit zand, ligstoelen, parasols

Beoordelingen van COCOS Hotel - Adults Only - Caters to Couples - All Inclusive

4 out of 5
COCOS Hotel - Adults Only - Caters to Couples - All Inclusive
Valley Church Beach, Valley Church, Antigua

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 511 van 673 beoordelingen" "
Gastenscore: 8 - Goed. 103 van 673 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 673 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 673 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 673 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Pieter, Rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service with a personal touch. 'million dollar' views
Though not the most luxurious place I have ever stayed in, this vacation definitely owns a place in my personal top 3. Staff is friendly, and given the scale of the hotel the overall experience very intimate and personal. Rooms all have magnificent views, outdoor showers and overall comfort is good. Our room did have a ceiling fan that wasn't quite up to the task but all-in-all this did not affect the wonderful week we spent at Cocos. Food is excellent, give our greetings to Acarie.

10/10 – Uitstekend

Camille

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Views are incredible
6 nachten verbleven in april 2024

10/10 – Uitstekend

Rachelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have written 3 different reviews, between Google, trip advisor and now Expedia because people have to know how amazing this place is. I had already written two other reviews before my last experience with this hotel happened. On the day of checkout I left my phone at the resort and was at the airport before I realized. Every member of this resort plus TSA workers and cab drivers all worked collectively to get me my phone back. I was sobbing in gratitude. This resort is 20 star. The staff is amazing and caters to your every need within reason. The food! Every meal I had was amazing, I had even rated the lunch a 5/10 before I had their jerk chicken. Omg. When I’m wrong, I’m wrong. I would go back every anniversary/birthday/or a random Tuesday. It’s a bucket list place. I will say the hikes to the rooms is a workout, like a Cross fit workout. So bring 2 things, a power strip for all your electronics and good walking shoes as I promise you there will be no heels at this resort
4 nachten verbleven in april 2024

6/10 – Redelijk

Melvin, Toronto

Reisde met partner
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Kris and Amayah were terrific. But, we often did not have hot water, we sometimes had no water at all even to flush. Sometimes they ran out of beach towels. And once they ran out of beer. Nice room with excellent verandah, but really!
7 nachten verbleven in april 2024
Reactie van Ari op 15 apr 2024
It's great to hear you had a positive experience with Kris and Amayah! However, it's disappointing to learn about the issues with hot water, water supply, and towel and beer shortages. Consistency in amenities is crucial for a comfortable stay, and we'll make sure to pass along your feedback to ensure these issues are addressed promptly. Despite these setbacks, I'm glad you enjoyed the room and verandah. We'll strive to improve for your next visit!

6/10 – Redelijk

Hen

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very beautiful location with nice beaches. Although we booked a sunset view cottage, we had no unobstructed view as our cottage was only facing one beach and was also grown with palms in front of our porch. Staff was mostly very slow and helpful only after arguing. Lunch and dinner were quite alright, breakfast was slow (a la carte) and with only limited and rather dry tasting choice. Cocktails were also only average. This,considering with the extremely high prices, we would not come back.
2 nachten verbleven in april 2024
Reactie van Ari op 15 apr 2024
Thank you for sharing your experience with us. We apologize for the disappointment regarding the obstructed sunset view and the challenges with staff responsiveness. Your feedback about the dining experience and cocktail quality is valuable, and we will address these concerns with our team to ensure improvements. We understand your concerns about the pricing and regret that it did not meet your expectations. We'll take your comments into account to enhance our offerings and service.

10/10 – Uitstekend

Domenico

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property , amazing sunsets and beach. Kind staff, authentic Antiguan vibe. Low lit paths and dim lite at night. Bring water bottles only provide refillable, water bottles and 5 gallon jug station is located outside throughout the property
2 nachten verbleven in maart 2024
Reactie van Richelle op 5 apr 2024
Hello Domenica,Thank you for your amazing review.We are happy to know that you have enjoyed your stay with us. We cannot wait to greet you once again.Kind regards,Richelle CReservations

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stunning sunsets, beautiful uncrowded beaches. Excellent local food, juices daily. Friendly staff giving you an authentic Antigua experience.
6 nachten verbleven in maart 2024
Reactie van Richelle op 24 mrt 2024
Hello Michael,Thank you for the great review.We are happy to know that you enjoyed the panoramic views, relaxing beaches, local cuisine and our friendly staff.We look forward to the honor of greeting you once again.Kind regards,Richelle CReservations

10/10 – Uitstekend

Kylen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I CANNOT say enough positive things about COCOS Hotel. My husband and I just got back from our honeymoon there and we will definitely be making a return visit. I had never been out of the country before this trip, so this was a great first experience to have from start to finish. We were in a sunset pool room and it was worth every penny. As you can see from photos even the cloudy weather that greeted us was gorgeous. The room smelled clean and everything was very well appointed. The shower being outside threw me initially, but it was very enjoyable. Rooms are turned top to bottom every day, so each time we came back to our room, it felt like we were checking in all over again (in a good way). The meals were fantastic. Portion sizes are perfect, if not too much at times. The service is great and very proper/professional. Meals are more leisurely because they don’t have to turn the tables to accommodate all guests, so it was a great change of pace. Typically, we would gather in the sitting area of the resort after dinner as they had entertainment from 8-10 each night. From a super cool, vibey saxophonist to a full band that got everyone up and dancing, there was truly a little something for everyone. It was also a great way to meet people if you wanted to socialize. We lazed on the beach (Jolly Harbor side) most days and got well-acquainted with Shereen and Nicolett. They make killer drinks and are so much fun!
7 nachten verbleven in februari 2024
Reactie van Ari op 24 mrt 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your honeymoon at COCOS Hotel. It's delightful to know that you enjoyed every aspect of your stay, from the stunning sunset pool room to the exceptional service and leisurely dining experience. We're glad you appreciated the nightly entertainment and the opportunity to socialize with other guests. Shereen and Nicolett will be delighted to hear your kind words as well. We look forward to welcoming you back for another memorable visit in the future!

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really loved the atmosphere of this resort. Although it was more rustic than other resorts that we have stayed at in the Caribbean, it was charming and comfortable and we enjoyed it. The views were spectacular from everywhere on the property, especially the open-air restaurant that was was perched above the water and had endless views. The food was very good and seemed more authentically local that other resorts we have stayed at, but with plenty of variety. There were 2 beautiful beaches. The staff was the friendliest we have ever encountered, not just in the Caribbean, but anywhere! Highly recommended.
7 nachten verbleven in maart 2024
Reactie van Ari op 14 mrt 2024
Dear valued guest,Thank you ever so much for your glowing review of our resort! We are delighted to hear that you thoroughly enjoyed the rustic charm and comfortable ambiance we strive to offer. It warms our hearts to know that the spectacular views, especially from our open-air restaurant, left a lasting impression. We take pride in providing an authentic local culinary experience with a touch of variety, and we are thrilled to learn that you appreciated it. Our team takes great joy in providing exceptional service, and your recognition of their friendliness is truly appreciated. It was an honor to host you, and we eagerly await the opportunity to welcome you back for another memorable stay.

10/10 – Uitstekend

Kavita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful views. I like the indoor/outudoor living of the cottages. We traveled in January I am not sure how much I would enjoy the indoor/outdoor living if we came in summer. It may be too hot for mr to shower outside. Cottages were very clean. They leave you with bug spray, disinfected spray, little touches we have not experienced before. Food was excellent! Everything we ate was delicious. There are water coolers and ice all around the resort and they provide stainless steel water bottles - also a nice touch. The resort is literally embedded into a hillside - be prepared to walk steep hills, and a lot of steps. This resort is not for someone who cannot ger around easily.
5 nachten verbleven in januari 2024
Reactie van Richelle op 4 feb 2024
Hello Kavita,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying our culinary delight, comfortable accommodation and panoramic views.It would be our honor to greet you once again.Kind regards,Richelle C

10/10 – Uitstekend

Janet-Lee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nothing short of amazing, the only downfall is the Hike in which you have to undertake. You will leave fit or tired in the end. The staff were simply the Best Aniza and Nikisha in the Bar we’re SUPERB, the beach grill chef who they called Banky was just a great. My overall stay was great and would recommend anytime.
1 nacht verbleven in januari 2024
Reactie van Richelle op 4 feb 2024
Hello Janet-Lee,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services, food and drinks offered by our amazing team.It would be our honor to greet you once again.Kind regards,Richelle

8/10 – Goed

Tamir

1 nacht verbleven in juni 2023
Reactie van Jenti op 20 feb 2024
Hello Tamir,Thank you for the rating and choosing us!

10/10 – Uitstekend

Nicholas Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello Nicholas,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello BrianThank you for your 10 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 – Uitstekend

Curtis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our experience at Cocos was amazing. The setting is absolutely stunning in its beauty. The staff was so friendly and made every part of our stay enjoyable. They are truly wonderful people. The food was astounding in every way. We are already discussing a return trip.
7 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello Curtis,Thank you for your great review and for considering us for a return visit.We are delighted to know that you enjoyed our great staff and culinary delights.It will be our honor to greet you both once again.Kind regards,Richelle C

10/10 – Uitstekend

Darlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello Darlene,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 – Uitstekend

Marcin

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello Marcin,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

8/10 – Goed

Jim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved, loved the staff. So considerate and warm! The property is definitely a challenge; steep roadways and a bit crumbly. Nonetheless- paradise! Oh - great food!
7 nachten verbleven in december 2023
Reactie van Richelle op 4 feb 2024
Hello Jim,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our dedicated team and the tranquil tropical surroundings. We look forward to greeting you once again.Kind regards,Richelle C

10/10 – Uitstekend

Kristin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spectacular Getaway
3 nachten verbleven in november 2023
Reactie van Richelle op 4 feb 2024
Hello Kristin,Thank you for your ten star we review. We are happy to know that you enjoyed your stay and look forward to greeting you soon.Kind regards,Richelle C

6/10 – Redelijk

Elise

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Beautifully refurbished wood plantation style rooms and laid back vibe.
1 nacht verbleven in november 2023
Reactie van Richelle op 7 nov 2023
Hello Elise,Thank you for the review we are happy to know that you enjoyed your accommodation.Kind regards,Richelle

10/10 – Uitstekend

Rustam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing views, food is to notch, staff is very friendly
3 nachten verbleven in september 2023
Reactie van Richelle op 6 sep 2023
Hello Rustam,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our panoramic views, great food and drinks and the services of our attentive team.We look forward to the honor of greeting you once again.Kind regards,Richelle C

8/10 – Goed

Danniel, Miami

5 nachten verbleven in augustus 2023
Reactie van Hotel Management op 25 sep 2023
Thank you for your wonderful review, Danniel. We are delighted to hear that you had a great time!.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place and the staff were wonderful.
5 nachten verbleven in juni 2023
Reactie van Richelle op 4 sep 2023
Hello Brian,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our tropical location and the services of our attentive team.Kind regards,Richelle C

10/10 – Uitstekend

Trishel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an experience like none other. There was ultimate privacy with the best view of the ocean. The staff were friendly and helpful. The photographer and butler were very personable. However, there could be a bit more variety with the food options.
1 nacht verbleven in september 2023
Reactie van Richelle op 2 sep 2023
HelloThank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our attentive team and panoramic views of the ocean.We have made a serious note of the areas in which we have fallen short of your expectations and will take measures to improve.We would be honored to have you visit us once again.Kind regards,Richelle

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at COCOS! Everyone was very friendly and helpful. The views were absolutely amazing! We would definitely recommend this hotel and will come back to visit, hopefully sooner rather than later.
6 nachten verbleven in augustus 2023
Reactie van Kind regards Jenelle op 19 aug 2023
Hello Lauren,Thank you for leaving us an excellent review. We are delighted that you had a great stay with us, enjoying a slice of relaxing island life, the fantastic delights produced daily by our culinary team, the tropical beauty surrounding us, and our dedicated team's services.We prioritize customer satisfaction, and your review reaffirms the hard work we contribute daily. So thanks for your kind words & recommendation, and we look forward to seeing you again.

8/10 – Goed

marelis

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
is a nice hotel
2 nachten verbleven in augustus 2023
Reactie van Richelle op 15 aug 2023
Hello Marelis,Thank you for your good review. We are pleased to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

6/10 – Redelijk

Sara

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice location. Beautiful beach. Friendly staff.
1 nacht verbleven in juli 2023
Reactie van Kind regards,Jenelle op 4 aug 2023
Hello Sara,Thank you so much for taking the time to write such a wonderful review.We are so happy to hear that you enjoyed your stay with us.We’d love to welcome you back soon.

6/10 – Redelijk

Oxana

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
You should improve the service. We didn’t receive VIP access and nothing.
1 nacht verbleven in juli 2023
Reactie van Richelle op 31 jul 2023
Hello Oxana,We are sorry that you did not enjoy your stay to the fullest.We have made serious note of this and will do our best to improve.Kind regards,Richelle CReservations

10/10 – Uitstekend

Sarah Katiuska

4 nachten verbleven in juli 2023
Reactie van Richelle op 12 aug 2023
Hello Sarah,Thank you for your five star review, we are happy to know that you enjoyed your stay with us and do look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 – Uitstekend

Karl Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful seniority
7 nachten verbleven in juni 2023
Reactie van Richelle op 9 jul 2023
Hello Karl,Thank you for your great review.It gives us great joy to know that you had a wonderful stay.We would love to have you join us once again.Kind regards,Richelle

10/10 – Uitstekend

Lara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had an amazing 5 days at Cocos hotel. The staff were very polite and helpful. The property is nestled in a hillside so the walking within the property depending we’re your cottage is can be a little challenging ( hills and steps). The outdoor showers were amazing probably the best part of our room.. Love that all the cottages have an amazing view of the beautiful ocean. And the hammock on the balcony was super relaxing. We would love to return. Marcia at the bar on the beach is a love.. She went above and beyond and made our trip fun.
4 nachten verbleven in juni 2023
Reactie van Richelle op 1 jul 2023
Hello Lara,It gives us great joy to know that you had a wonderful time enjoying, the unique outdoor shower, the tropical beauty which surrounds us and the services of our dedicated team.We look forward to greeting you once again.Kind regards,Richellle

10/10 – Uitstekend

Christina Amy, Gouldsboro

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cocos Resort was amazing. Food and drinks were so delicious. Beaches and rooms/views were breathtaking. Staff was so friendly.
5 nachten verbleven in juni 2023
Reactie van Richelle op 26 jun 2023
Hello Christina,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights, panoramic views and, the services of our attentive team/We would love to have you join us once again.Kind regards,Richelle CReservations

8/10 – Goed

Corey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023
Reactie van Richelle op 8 jun 2023
Hello Corey,Thank you for your review. We are happy to know that you enjoyed your stay and we do look forward to greeting you once again.Kind regards,Richelle C

10/10 – Uitstekend

Dmitri

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A perfect hotel for a couple to relax and forget about everything. Number one on my list to come back!
7 nachten verbleven in mei 2023
Reactie van Richelle op 2 jun 2023
Hello Dmitri,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying a slice of relaxing island life and the tropical beauty which surrounds us.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 – Uitstekend

Kristin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Richelle op 1 jun 2023
Hello Kristin,Thank you for your 10 star review, we are happy to know that you had an amazing time and do look forward to greeting you once again.Kind regards,Richelle

8/10 – Goed

Claudio

7 nachten verbleven in mei 2023
Reactie van Richelle op 18 jun 2023
Hello Claudio,We are delighted to know that you had a great stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

10/10 – Uitstekend

Hampton Gibbs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2023
Reactie van Richelle op 27 mei 2023
Hello Hampton,Thank you for your five star review, we are happy to know that you enjoyed your stay with us.It would be our honor to have you join us once again.Kind regards,Richelle

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Antigua
Fantastic location! Views are unbeatable! Good workout walking property. They do warn you about it, so take heed, can be strenuous climb. As for the food… We are vegan and they assured us it would not be an issue, it was. Most of the staff were unaware of our dietary restrictions and it made for too many uncomfortable situations in the dining room. Too bad because it’s a beautiful resort.
4 nachten verbleven in april 2023
Reactie van Richelle op 2 mei 2023
Hello Timothy,Thank you for your review.We are happy to know that you had an overall good stay and have taken serious note of your experience regarding your dietary need and will do our best to improve.Kindest regards,Richelle

6/10 – Redelijk

Samantha

1 nacht verbleven in april 2023
Reactie van Richelle op 17 mei 2023
Hello Samantha,Thank you for your review.Richelle C

10/10 – Uitstekend

Susan E

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SueB
The most beautiful and relaxing time ever!The Best food and the Best People!!!
5 nachten verbleven in april 2023
Reactie van Team COCOS Hotel op 24 apr 2023
Dear Sue,Thank you for the ten-star review; we are happy to know that you enjoyed your stay. We look forward to the honor of greeting you once again.Kind regards,

10/10 – Uitstekend

Gloria Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Let me start by saying my Expedia status (which I believe is the lowest status available) got us a free upgrade to an oceanfront cottage with its own pool. Amazing! This is the single greatest resort we have ever been to. Every aspect was perfection. I’m reassessing my 403b to see how I can retire here. I’m only half joking. But seriously, book Cocos right now! You won’t regret it.
3 nachten verbleven in april 2023
Reactie van Richelle op 16 apr 2023
Hello Gloria,Thank you for your great review.To clarify, the upgrade was not influenced by your Expedia status but we are happy to know that you enjoyed yourself and would be happy to have you join us once again.Kind regards,Richelle CReservations

10/10 – Uitstekend

Samantha

6 nachten verbleven in maart 2023
Reactie van Richelle op 20 apr 2023
Hello Samantha,Thank you for the five star review, we are happy to know that you enjoyed your stay.We look forward to the honor of greeting you once again.Kind regards,Richelle

10/10 – Uitstekend

VINCE MATTHEW

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views were amazing. Food and service was excellent. We enjoyed every moment of our stay.
5 nachten verbleven in februari 2023
Reactie van Richelle op 2 mrt 2023
Hello Vince,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights and the services of our dedicated staff.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 – Uitstekend

Daniel

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in februari 2023
Reactie van Richelle op 8 mrt 2023
Hello Daniel,Thank you for your five star review, we happy to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,

10/10 – Uitstekend

Dejana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2023
Reactie van Kind regards, Jenelle op 6 mrt 2023
Dear Dejana,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2023
Reactie van Kindest regards Jenelle op 6 mrt 2023
Dear Ann,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was amazing. Also having fairly private access to 2 large beaches was very convenient. Unmatched views!!! Also, the all-inclusive food was fantastic (the drinks too)! Highly recommended especially if you arent trying to be around kids with it being an adults only location!
Reactie van Team COCOS Hotel op 26 jan 2023
Dear Brian, We appreciate you taking the time to share such a great review. We always try our best to make your experience memorable, and we’re glad we’ve achieved it.

8/10 – Goed

Joseph

Positief: Personeel en service
Aging resort held together by incredible staff
It’s a fair accommodation, made better by the quality of the people. The food -which is all inclusive- is mostly frozen and then microwaved. The food is bland and poorly cooked, but nicely presented. The dining room staff -at all meals- lacks coordination and planning. Staff tries, but there is no logical plan - items arrive at the table in a very uncoordinated way, many times things are forgotten The rooms are nice but need an upgrade, old furnishings, repaired and ill-fitting. No hot water pressure, often times no hot water. Beach chairs are old, heavy and uncomfortable. The staff is wonderful but everything here is in major need of investment.
8 nachten verbleven in december 2022
Reactie van Richelle op 6 jan 2023
Hello Joseph,Thank you for your review. We have taken serious note of all the areas in which we have fallen short and will do our best to improve.Kind regards,Richelle CReservations

6/10 – Redelijk

Vittorio Giulio

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of the hotel and views are very nice but the service is extremely inconsistent with a few good staff members and the majority that seem miserable and annoyed to do their job. The food is also mediocre at best- the deserts are inedible. Lastly the common areas are disappointing with the pool being tucked away in a back area that no ones goes to. Do yourself a favor and go to Cocobay down the street which is much better.
Reactie van Team COCOS Hotel op 25 dec 2022
Dear Vittorio,We are sorry that we did not quite meet your expectations during your recent stay. As such, we would love to hear from you directly on the areas we have fallen short in order to better improve in the future. Warm Regards,

10/10 – Uitstekend

andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Richelle op 24 dec 2022
Hello Andrea,Thank you for your five-star review. We are happy to know that you had a great time and do look forward to greeting you again.Kind regards,Richelle CReservations