Dear Guest,Thank you so much for your preference.We will be happy to receive you again when your travels brings you back to Tulum.Best Vibes!

Dear Guest, Thank you so much for your preference. We work everyday to make the hotel confortable

Dear Guest, Thank you so much for your preference and for share your experience. Hope to see you soon

dear Najla,Thanks for your comment, we are happy that we met your expectations and look forward to see you again in the near future.Sincerely,

Dear Todd,Thanks for your comment, we are so happy to learn that we met your expectations.On behalf of the entire team we truly hope to have the opportunity to see you again in the near future.Sincerely,

Dear T,We appreciate the time you took to share your recent experience at our property.Your candid comment is very helpful for us and we have taken immediate actions with the room cleanliness to avoid these type of situations with other guests.Is disheartening to learn that you had an unfortunate oversight with the safety in the surroundings, is not normal that those occurr, however we understand and have expressed your comment with the hotel association so they can share with the city. On behalf of the Aluna family we truly hope to have the opportunity to serve you again in the near future.Sincerely,

Dear Sabrina,Indeed we are in a very convenient location, steps from the main access to the beach and town areas, while providing seclusion for our guests on a tropical and lush environment and happy to learn that you has a pleasant stay with us.We look gorward to serve you again in the near future.

Dear Karen,Was a pleasure meeting you and your lovely family, on behalf of the entire team we thank you for choosing us and, we are so happy that we met your expectations. We truly hope to see you back again very soon. Sincerely,

Dear Jason,Thank you for sharing your recent experience with us recently. We hope to have the opportunity to serve you again when your travels bring you down to Tulum again. Sincerely,

Dear Hillary,Thank you for sharing your recent experience at our property.Should you have any feedback or want to share how we could improve our services please feel free to reach out at any time.Sincerely,

Estimado Aldo,Gracias por compartir tus comentarios de su ultima visita a Tulum. Como lo mencionas, la propiedad tiene una ubicación privilegiada cerca de los puntos de interes mas importantes de Tulum.

Narendra,Thank you for choosing our property during your visit to Tulum, we are happy to learn that we met your expectations and would love to have you back in the near future.Sincerely,

Thanks for your comment, your comment was shared with the team. Looking forward to see you back soon.

Dear Kerry,Thanks for choosing us for such an important celebration. Indeed the team does an amazing job and Edwards always creates those special moments with our guests, so happy to learn that we made your stay and celebration a special one.We hope to see you back soon. Sincerely,

Dear Irvin,Thank you for the time of your candid review, as explained during your stay the inclusions of the group you came with were different from the ones you had since you booked through a third party and not with the code of the group, therefore the difference.We truly hope it did not mar the entire experience we strived to deliver. Sincerely,

Dear Marjorie,Thank you for taking the time for your review, we hope we were able to meet your expetations and look forward to see you again in the near future.Sincerely,

Dear Jackie,Thank you for shaing your recent experience, we are happy to know that your expectation were met by our great team.We look forward to see you again in the near future. Sincerely,

DavidThanks for your comment, we are happy that we met your expectations and have shared your review with team. As you mention, our property is ideal for a R&R getaway.Cheers.

Dear guest,Thank you for your comment, we take your comment as a constructive one and will review the possibility of having coffee machines available in the rooms.We hope to have the opportunity to serve you in the near future.

Dear Jennifer,Thank you for your review, we are thrilled to learn that we met your expectations and look forward to have the opportunity to serve you again in the near future.Sincerely,

Dear Corinne,Thank you for your review, as you mention we are pet lovers and strive to treat our furry guests pampered too.We are reviewing your feedback regarding our buffet offer to improve it. We hope to have the opportunity to serve you again in the future.Sincerely,

Tracy,Thank you for your review, the entire team are thrilled to know that we were able to meet your expectations. Kudos to Josue, he is greatful for your comment. We look forward to host you again in the near future.Sincerely,

gracias por su respuesta, revisamos que pudo haber salido mal durante su estancia para trabajar en ello y evitar ese tipo de situaciones en el futuro. Esperamos contar nuevamente con la oportunidad de atenderle.

Thanks for your comment, indeed we have beautifuly appointed rooms with mexican decor touches along the property and we are proud to know that we met your expectations.Sincerely,

Dear Adriane,Thank you for your feedback, we have reviewed with the front desk team. The mentioned fee is the amount that covers some of the guest amenities like yoga class, bikes available for guests. I apologise for the oversight and hope it did not mar the entire experience at Aluna.Thank you again and we hope to serve you again in the near future.Sincerely,

Greg,Thanks for your comment, we have passed it to the team and everyone is proud to have met your expectations.We loof forward to see you again in the near future. Regards

Dear guest,Thanks for your review, we are thrilled to learn that we met your expectations.Hope to see you again in the near future.Regards

Marcia,Thank you for your comment, indeed the happy hour is part of our amenities and we offer a different complimentary cocktail everyday for our guests to enjoy and gather at one of our bars. We hope to see you back again soon.

Thank you for your review.We look forward to see you back soon. Regards

Dear guest,Thank you for your candid comment, we take it as a constructive one and will look into that. We much appreciate your feedback and hope to see you back soon. Regards

Thank you for your review, we appreciate it and hope to see you back soon.

Dear Suzan, thank you for your review, we are a pet friendly property and one of the dogs has lived here since the construction of the building so is part of the family, however when requested by guests we relocate her during those days. Will review the situation with the tour you mention in order to avoid this with future guests.sincerely

Thank you for your comment.We are pleased to know that we met your expectations.Hope to see you back soon

Estimado huésped,Muchas gracias por su comentario, lo compartimos con el resto del equipo y estamos todos muy contentos de haber cumplido con sus expectativas, esperamos tener nuevamente la oportunidad de atenderlos en el futuro.

Dear Eric,thank you for sharing your recent experience at our property. Already shared your comments with the team and we all are pleased to have met your expectations, looking forward to see you again in the near future.Sincerely,

Dear valued guest,Thank you for taking the time to share your recent experience at Kimpton Aluna.We take your candid feedback as a constructive one and reviewed our processes in order to avoid situations like the one you experiences with future guests.Should you need further assistance with this or any other matter, please do not hesitate to contact me.Sincerely,

Samanta, buenos dias.Gracias por tus comentarios. Esperamos recibirte nuevamente.

Dear Guest,Thank you for choosing Kimpton and for taking the time to provide feedback about your experience at Kimpton Aluna Tulum.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Dear Michelle,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described is not characteristic of the level of service our associates strive to provide. We definitely have taken your comments very seriously and I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future.I look forward to speaking with you in order to restore your confidence in the Kimpton Aluna Tulum Hotel.

Dear Guest,Thank you so much for your comments.We hope to have the opportunity to welcome you back in the future.

Dear Guest,Thank you for your feedback regarding your recent stay at the hotel. We apologize for any inconvenience you may have experienced during your stay. We take all comments seriously and are committed to improving our services.We will certainly review these areas and make the necessary improvements.

Dear Amanda,Thank you so much for your preference and your stay with us.Hope to see you soon.

Thank you for taking the time to share your recent experience at the Kimpton Aluna Tulum with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.

We recognize your time is valuable and appreciate the feedback you have provided.Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. As a valued costumer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Tulum!

Dear Noah,Thank you for your comment! It's great to hear that you had such a wonderful experience at the hotel. The staff, especially Luis and Fernanda, made your stay even more enjoyable, and the food and drinks exceeded your expectations. It's also fantastic to hear that you loved the location and found the atmosphere to be relaxing and hospitable. We're thrilled that you had such a positive experience and we can't wait to welcome you back in the future!

Dear Guest,Thank you so much for your comments and for your stay with us.We will share your message with our staff as a recognition about the work and services that we offer.Hope to see you soon.