Casa Heaven, villa élégante | piscine privée

Summary:
Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature.

- Private pool surrounded by lounge chairs
- Spacious backyard ideal for outdoor dining and barbecues
- On-call concierge services
- Charming and spacious patio
- Designed for groups of up to 14 guests
- Quiet community with peaceful ambiance

RULES 📏
✢ Parties are allowed only with prior authorization.
✢ Pets are welcome.
✢ Smoking is not permitted inside the villa.
✢ The villa is in a quiet community; in compliance with Mexican laws, loud noise is not allowed after 10:00 p.m.
✢ Only guests registered in the reservation are allowed to enter the property.
✢ Visitors and outside providers require prior approval (for security reasons).
✢ Housekeeping service is provided every third day. Additional cleanings can be requested for an extra fee.
✢ Bed linen and towel changes are also upon request, with an additional fee.

The Space:
Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature. This serene retreat is ideal for groups of up to 14 guests, offering generous space and a peaceful ambiance for a truly relaxing stay. Designed with natural harmony in mind, Casa Heaven features a beautiful ground-floor pool surrounded by lounge chairs and a spacious backyard — perfect for outdoor dining, barbecues, or simply soaking up the sun.

Comfortable Accommodation:
- 4 spacious bedrooms
- Accommodates up to 14 guests
- BR 1: 4 double beds (2 bunk beds) & full bathroom
- BR 2: King-size bed & full bathroom
- BR 3: King-size bed & full bathroom
- BR 4: Queen-size bed & full bathroom

Interior Feeling:
- Charming and spacious patio
- Inviting living areas
- Natural light throughout the villa

Outdoor Bliss:
- Private pool
- Ample lounge chairs for relaxation
- Spacious backyard for outdoor activities

Delightful Dining:
- Outdoor dining space
- Perfect for barbecues and gatherings

Casa Heaven is your perfect getaway in Tulum, where you can unwind and enjoy nature in a tranquil setting.

Other Things to Note:
VACAANDA GROUP HOUSE RULES (SUMMARY)
• Safe box and access: use the safe box for valuables and lock all doors when you leave. Tell us right away if a key is lost.
• Check-in and check-out: early check-in or late check-out must be approved by our concierge and may have an extra fee. You can leave your luggage with the concierge, but we are not responsible for items left before check-in.
• Cleaning: guests must allow scheduled housekeeping and maintenance staff (in uniform) to enter. Towels are for villa use only. Please avoid sunscreen, oils, bronzer and makeup on furniture and towels.
• Bathrooms: the septic system cannot handle paper or hygiene products; please use the bin.
• Damage: please report any damage found or caused during your stay.
• Noise and events: quiet hours after 10:00 p.m. No parties; events only with prior authorization (message us the event type, number of guests and schedule). External vendors need prior authorization (3,000 MXN per vendor).
• Smoking: not allowed inside the villa (USD 500 cleaning fee). Ashtrays are outside; keep the glass doors closed while smoking.
• Pets: welcome. Owners are responsible for any damage.
• Candles, fireworks and other flammable decorations are not allowed.
• Pool: no diving; children under 12 must be supervised; there is no lifeguard, so swim at your own risk.
• Energy: switch off lights and air conditioning when you leave.
• Decoration: our decoration service includes setup and cleaning. Bringing your own decoration has an extra cleaning charge of USD 25–30.
• Drugs and firearms are illegal in Mexico.
• Occupancy: only registered guests; visitors need approval and the group cannot exceed the villa's capacity. Extra guests above capacity are reviewed in a short interview and require an additional deposit and USD 25 per person per day.
• Outages: Tulum is growing and occasional power, water or Wi-Fi interruptions can happen. In severe weather we may ask guests to vacate for safety.

LIFE IN TULUM
Tulum is surrounded by jungle and nature: wildlife may pass through, humidity is high and storms or hurricanes can happen (we recommend travel insurance). Keep food in the fridge and please do not harm animals. Our concierge will send you the exact location and any detail you need.

Interaction with Guests:
Our concierge team will be available to you via text message from 8 a.m. to 11 p.m. Emergencies will always be tended to immediately

CONCIERGE HOURS: Our concierge team is available from 8:00 a.m. to 11:00 p.m. Outside these hours we do not handle requests, including access QR codes for anyone not registered on the reservation. In an emergency, call directly: Emergencies 911 · Red Cross Tulum +52 984 802 5521 · Municipal Police +52 984 871 2055 · Fire Department +52 984 871 3732 · Civil Protection +52 984 871 2688 · Costamed Hospital Tulum +52 984 124 0830 · Tulum Community Hospital +52 984 871 2271.