In need of some upgrades. Still using blankets from the 60's. Fridge was gross. Ice machine was down. On top of that I left my airpods. I called to see if they could ship it to me and they said no. I offered to pay for it and they said no.
After arriving, we were told that the 2 Queen size bed room was no longer available due to "technical issues", and my Son and I had to share a King size bed. Within one hour, we were both itching like crazy and got out of bed to inspect why. Bedbugs were found as well as blood spots on the sheets. We immediately notified the night clerk and demanded a refund. We brought live bed bugs to the office with the room key. We had been driving for 1100 miles and had to get back in our vehicle to drive again. This happened in room 201, and we were told we had to wait until 11am to call the hotel for a refund, as the overnight clerk was unable to make a refund. Fortunately, pictures and video were taken as evidence. If a refund is NOT given, the BBB will be notified as well as the St. Charles health department.
Stayed here many times. Lately, it's becoming more and more evident why this is the least expensive place in a 25+ mile radius. The cleanliness of the rooms seems to get worse every time I visit. This last time was the worst due to having to fight ants constantly and then finding A FOUR love roaches, one actually in the bed! The lady that works here is the most accommodating, sincere and sympathetic person working here. She was also very straight forward in telling me that she was personally sorry for my experience, but there would be no point in complaining to management about this if I were to expect to get any kind of refund for my stay. (I already knew this, unfortunately.) She did offer to switch my room immediately to a room that "hadn't had any recent complaints".
Very dirty. Holes in the walls. Spiders in the tub. Police sirens all night long. Shady guests. The only good thing was the needs were comfortable and appeared to be clean.