2/10 Horrible
Maureen R.
27 janv. 2025
Les points faibles : Propreté
Home is dirty, run down, smelly, has roaches and DOORS DO NOT LOCK!
The link to google maps that they sent did not work - I spent an additional 45 minutes trying to find the property managers to get the location. The property is filthy and smelly, spiders/spiderwebs on every corner in the bathroom, a live roach in one bedroom, the TV in my bedroom did not work. The worst part of the experience is that two doors were completely unable to be closed and locked. I contacted the property manager - who asked me to send pictures, which I did - along with video - and they did nothing. I slept in a bedroom with the door locked (and had to slam the door to get it to latch) by myself in Mexico. NOT a positive experience. I rent frequently from VRBO & their main competitor and this is by far, the worst rental I've been in. I told them that I would NOT be staying the additional 2 days on the reservation and expecded a refund for those 2 days - at which point they told me to contact VRBO, which I just did and VRBO basically told me that they will contact them to see if they will refund the unused nights - and if they don't agree to, I will not get a refund. So I contacted my credit card company to dispute the charges and hopefully get my money back. STAY AWAY! This was a horrible experience!
Maureen R.
Séjour de 3 nuits en janvier 2025