2/10 Horrible
Adel
Voyage en couple
27 déc. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Overpriced substandard facilities. Freezing cold bedroom. Ugly architecture, dark and dingy. Dirty dark and cold bathroom. Window stained with dead bugs and dust. No heaters to compensate. Very depressing. No hot water. We were forced to to ask them to boil water and put it into buckets in order to wash ourselves by using an empty margarine container. Unheard of when we have paid £900 to be in this tacky facility worthy of a YMCA student accommodation Location of the property is very bad. Surrounded by bog, mud and muddy Savannah. Unsightly views. Reception area very poor. The common toilet facility is substandard and unsightly. The place is reminiscent of an army barrack. The dining room is reminiscent of an army dining mess or a school, lacking in ambiance and atmosphere. The food is American style, bland and smelly. Inedible for the price we paid. The place stank of trans fats and crisco. We could not stand the taste. The bedroom was full of cockroaches and dead bugs. My husband contracted gastrointestinal disease from their food and lack of hygiene. We was off sick for 48 hours which spoilt his Xmas. We were forced to check out 12 hours later to move to Four Seasons instead which was heaven in comparison and was worth every penny. We demand full refund on account on this. The staff though were nice, they tried to appease us but ultimately it’s the management and ownership fault