Terras

Beoordelingen van Hyatt Centric Fisherman's Wharf San Francisco

4 out of 5
Hyatt Centric Fisherman's Wharf San Francisco
555 N Point St, San Francisco, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 771 van 1399 beoordelingen" "
Gastenscore: 8 - Goed. 379 van 1399 beoordelingen" "
Gastenscore: 6 - Redelijk. 140 van 1399 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1399 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1399 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

robert

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is great. 5 min walk to the warf. Pier 39 10min Nice safe area. Right behind the cable car turnaround and some great restaurants, coffee places, groceries. Clean hotel as well.
2 nachten verbleven in juli 2023
Reactie van Customer Service op 16 jul 2023
Thank you for taking the time to share your review with us, Robert!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Centric Fishermans Wharf San Francisco. Thank you and have a wonderful day!

6/10 – Redelijk

Karin

4 nachten verbleven in juli 2022

6/10 – Redelijk

Tai

It was close to the wharf
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alfonso

Positief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

RATSAMEE

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mei 2024
RATSAMEE, thank you for your excellent rating! The team at Hyatt Centric Fisherman's Wharf San Francisco is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

6/10 – Redelijk

Vincenzo

Positief: Netheid, personeel en service
Expected a Room more confortable. The bath room is old
1 nacht verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Vincenzo, thank you for your feedback. We appreciate you bringing your concerns to our attention. Our team strives to provide all guests with a comfortable experience, and we will share your suggestions for improvements. We hope you had an overall pleasant stay and consider visiting us again in the future.

8/10 – Goed

Sven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Customer Service op 21 mei 2024
Sven, thank you for your rating. We're pleased you had a positive experience at Hyatt Centric Fisherman's Wharf San Francisco. We hope to welcome you back soon!

6/10 – Redelijk

michelle

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very old and outdated
2 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Michelle, thank you for sharing your thoughts. The team appreciates your feedback and will continue to make improvements to enhance guest experiences. We hope you’ll reconsider and give us another chance in the future.

10/10 – Uitstekend

Veronica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this hotel! It was beautiful clean and the staff was so friendly. We were right on the warf right next to some great restaurants.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Veronica, thank you for your glowing review! The team at Hyatt Centric Fisherman's Wharf San Francisco is delighted you enjoyed your stay and appreciated our convenient location. We're glad you had a wonderful experience with our friendly team members and found the cleanliness up to expectations. We hope to welcome you back soon!

10/10 – Uitstekend

Andre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gute Lage für einen Trip nach San Francisco viele Restaurants und Einkaufsmöglichkeiten in der Nähe
8 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Andre, wir freuen uns, Ihre Kommentare zu Ihrem Aufenthalt im Hyatt Centric Fishermans Wharf San Francisco zu lesen. Ihr Lob für unsere erstklassige Lage mit zahlreichen Restaurants und Einkaufsmöglichkeiten in der Nähe wissen wir sehr zu schätzen. Wir danken Ihnen, dass Sie unser Hotel für Ihre Reise nach San Francisco gewählt haben, und freuen uns darauf, Sie bei Ihrer nächsten Reise in unsere Stadt begrüßen zu dürfen.

10/10 – Uitstekend

Miguel

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Miguel, it's wonderful to hear that you thought your stay at Hyatt Centric Fishermans Wharf San Francisco was amazing. We always aim to deliver the best experiences to our guests. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Michael Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Michael Anthony, thank you for your stellar rating of Hyatt Centric Fisherman's Wharf San Francisco. Our team is thrilled to hear your visit was exceptional. Please consider us your home away from home whenever you're in San Francisco!

2/10 – Ontzettend slecht

Jordan

Zakenreiziger, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
bait and switch on pricing. Multiple fees added at check in. Lots of homeless surrounding the building. Graffiti, construction, and crime everywhere in the area. I do NOT rec. this hotel or area to stay. Overpriced and unsafe.
3 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Jordan, we regret to hear that your stay did not meet your expectations. We understand your concern about unexpected fees during check-in, and we aim to provide clear communication about all charges. Our location in an urban setting does present challenges we continuously work to mitigate. We want to assure you that guest safety is our top priority. We hope that you consider giving us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Paul, it's wonderful to see your four-star rating of Hyatt Centric Fishermans Wharf San Francisco. We're glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the near future.

10/10 – Uitstekend

Stacey

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very accommodating! The attached restaurant was tasty. Highly recommended the buffet breakfast. Plenty of delicious options to choose from and kitchen staff is more than willing to accommodate any intolerance of ingredients used. The room was spacious and clean, the bed was a bit stiff and the pillows were a bit too soft. To each their own, however neither would keep me from staying again. The location is extremely walkable to nearby attractions and you can find free bike rentals or paid electric scooter rentals conveniently at the front door should your itinerary take you a little farther out. Enjoy your stay!
4 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Stacey, it's wonderful to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco, and found our team members accommodating. We're glad you savored the buffet breakfast from the attached restaurant, and appreciated our room cleanliness and location. We're always keen on ensuring our guests' dietary requirements are looked after. Regarding the bed and pillow comfort, we understand everyone has unique sleep preferences, but we're thankful this didn't deter your plans for a future visit. We look forward to seeing you again soon, and hope your next visit is just as delightful.

4/10 – Matig

Dorothy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms didn't get clean and not enough towels for the amount of people in the room.
3 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Dorothy, it's regrettable to learn of your recent experience regarding room upkeep and provision of amenities. We usually strive to meet guest expectations concerning cleanliness and adequate supplies. We value your feedback and will surely consider it to enhance our future services. We hope you'll consider staying with us again for a more satisfying experience.

6/10 – Redelijk

Carol

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great location. Cleanliness of room mediocre - room was not fully cleaned two out of five nights.
5 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Carol, it's disheartening to learn that the cleanliness level during your stay wasn't fully satisfactory. We appreciate your patience and your feedback will certainly instigate improvements. Unclean rooms are not representative of our usual standards. However, we're glad you appreciated our prime location. We hope you'll provide us with another opportunity to deliver a seamless experience in the near future.

8/10 – Goed

Andrea, Rocklin

2 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Thanks for the 4/5 rating, Andrea!We're happy you had such a lovely stay at Hyatt Centric Fishermans Wharf San Francisco! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 – Uitstekend

Alejandro

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was near by, electric scooters and bicycles were available for use.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 22 apr 2024
Alejandro, it's wonderful to hear you enjoyed convenient access to various local attractions and transportation options during your stay at Hyatt Centric Fishermans Wharf San Francisco. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 – Goed

Kendal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location to fisherman’s wharf, friendly staff, and fantastic breakfast. Bit noisy during renovations but only through the day.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 21 apr 2024
Kendal, it's delightful to know that the Hyatt Centric Fishermans Wharf San Francisco's strategic location, welcoming team members, and enjoyable breakfast enhanced your stay. We appreciate your understanding during the daytime work as we strive to improve our facilities. Awaiting your next visit!

8/10 – Goed

Jennifer

2 nachten verbleven in april 2024
Reactie van Customer Service op 11 mei 2024
Jennifer, it's wonderful to hear you had a satisfying stay at Hyatt Centric Fishermans Wharf San Francisco. Your rating implies that you had an enjoyable time. Our team looks forward to welcoming you back during your next visit to San Francisco.

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Andrew, thank you for taking the time to share your positive feedback about your stay at the Hyatt Centric Fisherman's Wharf San Francisco. Your brief endorsement is valued and we truly hope to welcome you back in the near future.

8/10 – Goed

Courtney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Thank you for sharing your thoughts with us, Courtney!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Centric Fishermans Wharf San Francisco. Thank you and have a lovely day!

10/10 – Uitstekend

Peter

1 nacht verbleven in april 2024
Reactie van Customer Service op 8 mei 2024
Peter, it's fantastic to see your perfect rating for Hyatt Centric Fishermans Wharf San Francisco. The team here values your choice to stay with us and we're delighted that your visit lived up to your expectations. We hope to have the chance to provide another exceptional experience on your next trip to San Francisco.

4/10 – Matig

Normaini

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The person who helped us was not very accommodating at all. Won’t stay here anymore!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 apr 2024
Normaini, it is regrettable to learn about your recent experience where you did not feel appropriately accommodated. The well-being of our guests is important to us and our team members are expected to provide only the highest level of service. We appreciate this feedback as we continually work to improve our guest experiences. We hope to have another opportunity to regain your trust in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet was excellent
2 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
John, it's great to hear you had a pleasant experience with our valet service at Hyatt Centric Fisherman's Wharf San Francisco. Providing top-notch service is our priority, and we appreciate your feedback. We look forward to welcoming you back.

6/10 – Redelijk

Cathy

Reisde met familie
Negatief: Voorzieningen
The hotel was expensive and then they added $65 for parking and $10 tax on parking, plus city fees and all kinds of extras beyond what I had already paid for using Expedia. It is an old hotel, rooms were nice but bathrooms were very dated.Not worth the price!
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Cathy, we appreciate you sharing your feedback. We regret that you found the additional expenses to be more than expected. It's fairly standard for city venues to charge for parking and local fees. Your feedback regarding the provision of the bathrooms is noted; we continuously strive to improve our facilities for greater guest satisfaction. We hope you will consider us for a future stay where we can provide a more memorable experience.

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to everything that visitors need and will enjoy immensely.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 15 apr 2024
Stuart, thank you for your positive review of Hyatt Centric Fisherman's Wharf San Francisco. We're delighted to read that you found our location so convenient. Our team takes pride in helping our guests make the most of their stay, and we're glad we could contribute to your wonderful experience. We hope to welcome you back on your next visit to San Francisco.

8/10 – Goed

Joelle

Reisde met familie
Positief: Netheid, personeel en service
Very good in general
8 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Joelle, we appreciate your concise review. At Hyatt Centric Fishermans Wharf San Francisco, we're thrilled you had a predominantly satisfying experience. We continually work on improving our services and your feedback is valuable to us. We hope to have the pleasure of hosting you again in the future.

10/10 – Uitstekend

Lawrence, South Jordan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been to this hotel more than once. Easy to come back to it. Great staff and great rooms
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Lawrence, it's wonderful to hear that you return to the Hyatt Centric Fishermans Wharf San Francisco time and again. We're thrilled you appreciate our team members and the comfort of our rooms. Thanks for choosing us over and over, and here's to many more visits!

8/10 – Goed

Emilie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien situé pour le tourisme.
4 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Emilie, c'est merveilleux d'apprendre que vous avez apprécié l'emplacement privilégié du Hyatt Centric Fishermans Wharf San Francisco pour faire du tourisme. Nous sommes ravis que cela ait enrichi votre visite et espérons avoir à nouveau bientôt le plaisir de votre compagnie.

6/10 – Redelijk

Savannah

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
Mediocre, everything. Staff was not very nice. Also, watch out for extra outrageous charges.
3 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Savannah, we're sorry that your stay with us didn't meet all your expectations. It's surprising to hear that you found our team members not as cordial as generally known. Our aim is to be transparent about any additional costs so we regret if that aspect seemed unexpected. We appreciate your feedback, and it will be instrumental in enhancing our guest experience. We hope for another opportunity to welcome you back where we can hopefully exceed your expectations.

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great vacation and was very pleased with the hotel. The location was perfect.
4 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Jenny, it's splendid to hear that you enjoyed your vacation at Hyatt Centric Fishermans Wharf San Francisco. Our team is thrilled you appreciated our prime location. Hope to be your choice of stay on your next San Francisco visit.

10/10 – Uitstekend

CHANDRANI, Sacramento

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great. overall satisfaction.
1 nacht verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Chandrani, it's fantastic to hear that you enjoyed your stay at the Hyatt Centric Fishermans Wharf San Francisco. Particularly that you found our location to be excellent. We aim for complete guest satisfaction and are glad we achieved this with you. We look forward to your next visit.

10/10 – Uitstekend

Mirna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A 5 minutos caminando de Fiserman´s Wharf. Las habitaciones amplias, botella de agua diariamente. El personal de la recepción muy atento.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 10 apr 2024
Mirna, estamos absolutamente encantados de saber acerca de su estadía en el Hyatt Centric Fishermans Wharf San Francisco. Es fantástico que el tamaño de la habitación y el suministro diario de agua contribuyeran a su comodidad. Asimismo, nos complace que nuestros compañeros de recepción hayan superado sus expectativas. Esperamos volver a verle en un futuro próximo.

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Big clean rooms and great service
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Mark, thank you for sharing your praise of the spacious, impeccably maintained rooms at Hyatt Centric Fishermans Wharf San Francisco. We're glad to hear you enjoyed the high-standard of service our team members strive to deliver. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Juan Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 11 apr 2024
Thanks for the perfect rating, Juan! We can't wait to see you again soon for another amazing experience at Hyatt Centric Fishermans Wharf San Francisco.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I was not told in advance that the room I paid for (city view) was going to be disrupted due to construction. I didn’t have to pay for the hotel fee, but still the room I paid for was not what I got. The hotel is dated and the valet was slow.
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Jennifer, it's unfortunate to hear that your stay wasn't as expected, especially regarding the view from your room affected by ongoing constructions. We are working hard to ensure our guests are notified about any unplanned changes to avoid dissatisfaction. Regarding your observation about the aesthetic of the hotel and the timeliness of our valet service, we appreciate your feedback and will examine these areas to improve our guest experience. Please consider giving us another chance to offer you a more enjoyable stay in the future.

8/10 – Goed

william

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property!! Staff was very accommodating. Location was in walking distance too Pier 33, Pier 39 and Ghirardelli Square.
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
William, it's thrilling to hear your praise for Hyatt Centric Fishermans Wharf San Francisco. Thanks for pointing out our strategic location and how easy it was to reach Pier 33, Pier 39, and Ghirardelli Square. It's also gratifying to discover our team members met your expectations. We look forward to welcoming you back for another memorable stay.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean, quiet , and conveniently located. Friendly and efficient staff. I will come back here again.
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Michael, thank you for sharing your pleasant experience at the Hyatt Centric Fishermans Wharf San Francisco. It's always pleasing to hear that our colleagues' efficiency and friendliness are noticed, and that the cleanliness and tranquility of our hotel added to your stay. We're thrilled to know our location suited your travel needs and we can't wait to welcome you back in the future. Safe travels until then.

8/10 – Goed

tamaki

Reisde met familie en kleine kinderen
Positief: Voorzieningen
朝食付きとありましたが、朝食を提供するレストランがあるということでした。 朝食ビュッフェは、1人23ドル。
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
タマキ様、ハイアット セントリック フィッシャーマンズ ワーフ サンフランシスコにご宿泊のお客様、朝食に関するご意見をありがとうございます。ビュッフェに関する情報は、当ホテルが提供する設備について完全な透明性を確保するために記載しております。ご理解のほどよろしくお願い申し上げます。またのお越しをお待ちしております。

8/10 – Goed

Cristina Andrea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the people in the reception. I did not like the long hallway to get to my room. I did not like the matress. It was was uneven. It had a hole in the middle
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Cristina, it's delightful to hear you appreciated our welcoming reception team at Hyatt Centric Fishermans Wharf San Francisco. We're sorry to hear about your concerns with the room layout and comfort of the bed. We always strive to offer spaces and amenities that meet or exceed guests' expectations. Your feedback will aid us as we continually refine our accommodations and guest services. We hope to welcome you back for a more streamlined and comfortable experience in the future.

10/10 – Uitstekend

Jessie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like that you can rent bikes, easy convenient store on site, and great host
2 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Jessie, it's wonderful to hear that you enjoyed the Hyatt Centric Fishermans Wharf San Francisco's amenities, including our bicycle rental service and on-site convenience store. Thank you for recognizing our hospitable team members as well. It's our pleasure to make your stay comfortable and enjoyable. We hope to welcome you back soon!

10/10 – Uitstekend

Faranak

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay in this beautiful hotel for few days.
3 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Faranak, it is wonderful to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco. We're delighted our inviting ambiance contributed to your positive experience. Your satisfaction means a lot to our team and we look forward to welcoming you back for another pleasant stay.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They are renovating the outside, so we had trouble finding it because the building was covered in scaffolding, but they matched the price of self parking for valet parking!
1 nacht verbleven in april 2024
Reactie van Customer Service op 5 apr 2024
Amanda, it thrills us to hear that you had a great experience at the Hyatt Centric Fishermans Wharf San Francisco. We acknowledge the current exterior renovations and are glad that our car park accommodations added value to your stay. We look forward to welcoming you back to witness the beautiful transformation our hotel is undergoing.

6/10 – Redelijk

Amy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall, the hotel was nice, the staff were helpful, and our stay was good. However, the property is currently under renovation, which we were NOT notified of at any point. The outside of the building was covered in scaffolding, and there was very loud construction noise in the room in the middle of the day. The windows in some of the rooms were covered in frosted plastic, with workers right on the other side. It was tolerable, but had my children still needed afternoon naps, it would have been unacceptable. Had we been warned ahead of time that this would be a concern and been given a discount, I probably would have booked the hotel anyway and been completely satisfied. As it is, it seemed over priced given the noise and intrusion, and I am quite irritated that they never mentioned it to us. Beyond that, the kids enjoyed the pool, although it is only 3 feet deep everywhere. The restaurant was extremely expensive, so we never ate in it. The layout of the hotel was very odd, with only one set of elevators, and a weird two level lobby. The location was great, close to transit and Fisherman's Wharf.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Amy, it's good to hear that you appreciated the hotel's location and our team's helpfulness. However, we regret to hear that the renovation works dampened your stay and that full disclosure of this didn't reach you beforehand. We completely understand the inconvenience this could cause, especially with young ones needing rest. We aim to provide excellent value for our guests and measures are taken to assure minimal disturbance with works being conducted at certain hours.In regard to your other points, we note that the depth of the pool and the design of our hotel may not have fully met your preferences. Rest assured we take your feedback seriously to help improve future guest experiences. We apologize for any inconveniences it might have caused and would be delighted to welcome you back to show you the improvements we are working towards.

4/10 – Matig

Jessica, Albuquerque

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I would never have booked here if I knew the view would be scaffolding and mesh. You have to keep your shades closed for privacy. So no sunlight in your room ever. The construction drilled loudly into the outside of the building all day long. If you want to nap or come back to your room to rest that’s not an option. The street noise is loud, but it didn’t bother me. I mention it because it might bug others. The people next door had super loud kids all hours of the night and the room smelled of marijuana through the entire stay which gave me a headache every time we were in the room. The positives were the location, very kind valets, and housekeeping staff. They only give you three towels though when we had four people. Also, don’t waste your money at the Brick and Beam restaurant. All of the dishes our party had for dinner lacked flavor. Including basics like salt and pepper. As a reference I have over a decade of luxury property management experience and I’m an award winning chef. Take it as you will.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Jessica, we regret to hear about the inconveniences you experienced, particularly with the ongoing construction, room noise, and the lack of adequate towels. Our goal is to provide a serene and relaxing stay for our guests and it appears that we missed the mark during your visit. We appreciate your positive remarks on our central location and the attentiveness of the valets and housekeeping team. We've taken note of your feedback on the restaurant as we always strive to achieve culinary excellence. This feedback will aid us in providing improved service in the future. Thank you for sharing your experience.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 apr 2024
Thanks for sharing this perfect rating, Daniel!We're thrilled to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 – Goed

LIZEL

3 nachten verbleven in maart 2024
Reactie van Customer Service op 22 apr 2024
Lizel, thank you for your recent stay at Hyatt Centric Fisherman's Wharf San Francisco. It's great to see you had an enjoyable experience. We do hope for the opportunity to welcome you back in the future.

8/10 – Goed

Gary Karapet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Gary, we're delighted to learn that you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco. Your satisfaction is important to us and we're thrilled your experience reflected that. We anticipate your next visit with us.