Hôtel près de Saltburn Leisure Centre (Saltburn-by-the-Sea)

« Really good customer service, the yurt was very comfortable. Good sites nearby to drive to (not walking distance). »

« Staff were incredibly friendly and accommodating. They also have a great knowledge of the history of the building. Lovely breakfast and clean, quality facilities. »

« The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...

« The owner was very friendly. He made us so welcome during our stay there. »

« Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay »

« Radiators not warm, did not stay. Too cold in the room. Manager said no other room available. I asked for a refund. Not good enough for a 3 star. »

« It is what it is. »

« Courteous staff and good food »

« We had a really enjoyable stay at Townend Farm and Julie was extremely helpful booking a meal at the Tiger Inn and also giving us information about local bus services The breakfast was a really good standard and cooked perfectly . Our only concern was that the rooms were on the second floor with steep staircases which made it difficult to carry suitcases and to access the rooms.Perhaps it might be worth pointing out on the website Thankyou Julie for a lovely stay »