Hôtel près de Winkies Castle (Redcar)

« Lovely rural setting near the sea. Friendly and helpful hosts »

« Staff were incredibly friendly and accommodating. They also have a great knowledge of the history of the building. Lovely breakfast and clean, quality facilities. »

« Staff was really lovely and friendly and helpful. Room was spotless breakfast was very nice. X »

« Really good customer service, the yurt was very comfortable. Good sites nearby to drive to (not walking distance). »

« Radiators not warm, did not stay. Too cold in the room. Manager said no other room available. I asked for a refund. Not good enough for a 3 star. »

« The staff were so friendly and helpful. Updated me when they had changed my booking due to maintenance works. It was overall a lovely stay. »

« The owner was very friendly. He made us so welcome during our stay there. »

« The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...

« It is what it is. »

« Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay »