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Beoordelingen van Hideaway of Rotorua

4 out of 5
Hideaway of Rotorua
436 Ngongotaha Road, Rotorua

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 110 van 209 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 209 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 209 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 209 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 209 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Des

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The motel was close to my venue, the staff were friendly and efficient and the outlook brilliant complete with lamas.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

sanghyun

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Aurore, PUNAAUIA

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
2 nachten verbleven in april 2024
Reactie van A.J op 10 apr 2024
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.Thanks Hideaway team

8/10 – Goed

Jackie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
2 nachten verbleven in maart 2024
Reactie van Hideaway Team op 10 apr 2024
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.Thanks Hideaway team

10/10 – Uitstekend

Jackee

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean & quiet! Bed was very hard, otherwise this is a very lovely place :)
1 nacht verbleven in maart 2024
Reactie van Hideaway Team op 10 apr 2024
Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay."Thanks Hideaway Team

10/10 – Uitstekend

Kayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed in the new block - rooms are beautiful, location is good and also animals on the property also, which I love! Overall, a very good place to stay! Staff is friendly and price is very reasonable also.
1 nacht verbleven in maart 2024
Reactie van Hideaway Team op 10 apr 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Team Hideaway.Thanks Hideaway Team

8/10 – Goed

Marc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Roman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
1 nacht verbleven in maart 2024
Reactie van Hideaway team op 16 mrt 2024
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

2/10 – Ontzettend slecht

Jen & Garrick

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!

10/10 – Uitstekend

ADELE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was the perfect spot for our one nighter - grounds were cute as were the animals. Super handy to the life, which is why I chose the place, and stoked that we did. Thank you.
1 nacht verbleven in februari 2024

8/10 – Goed

Josh

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hideaway motel was a great family friendly and fun place to stay. Nicely set just out of Rotorua it was safe for our 3 year old to run around and the room itself was pretty nice. A small amount of maintenance would be good in the room but all up a great place to stay
1 nacht verbleven in februari 2024

8/10 – Goed

Keryn

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Evan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay, the staff was wondering and it was a nice quiet spot for our family
3 nachten verbleven in januari 2024

6/10 – Redelijk

Mildred

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
Great place! Just a bit outside the city. Great location. Very responsive staff.
4 nachten verbleven in december 2023

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property for a family. The staff are very friendly and quick to solve any issues.
1 nacht verbleven in november 2023
Reactie van A.J Singh op 27 nov 2023
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and We look forward to welcoming you back to our Motel in the future.

10/10 – Uitstekend

Raimana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien placé....propre et sûr..
4 nachten verbleven in november 2023
Reactie van A . J Singh op 14 nov 2023
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,We look forward to welcoming you back to our Motel in the future.

2/10 – Ontzettend slecht

Margaret

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van A J singh op 3 nov 2023
Hi Margaret, thank you for your feedback. I was disappointed to see that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 2PM, it may require a few phone calls to our housekeeping team to clean the room.

10/10 – Uitstekend

Dave

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very modern and clean place to stay. Our kids loved the playground and having farm animals wandering around the paddocks outside. Staff were friendly as too
1 nacht verbleven in oktober 2023
Reactie van A.J Singh op 7 nov 2023
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals. Our Motel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Motel in the future.

8/10 – Goed

Ellyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay. The staff were friendly and helpful. The property was well maintained and even had some livestock. Awesome play area for kids. Would have liked to stay longer.
2 nachten verbleven in oktober 2023
Reactie van A.J Singh op 7 nov 2023
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and we look forward to welcome to back soon.Best regard Motel Manager A.J Singh

10/10 – Uitstekend

Claire

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour agréable. Extérieur au top pour les enfants.logement confortable et agréable.
1 nacht verbleven in augustus 2023
Reactie van A J Singh op 14 nov 2023
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

8/10 – Goed

Nash

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Brett

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to take the family
1 nacht verbleven in juni 2023
Reactie van A J Singh op 14 nov 2023
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

Brett

3 nachten verbleven in juni 2023
Reactie van A J Singh op 14 nov 2023
Thank you for taking the time to rate our Motel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 – Uitstekend

Ashley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay here! Would recommend!
2 nachten verbleven in maart 2023
Reactie van A J Singh op 14 nov 2023
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 – Uitstekend

YAN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very suitable for family
Reactie van A J Singh op 14 nov 2023
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 – Uitstekend

Kellie

1 nacht verbleven in januari 2023
Reactie van A J Singh op 14 nov 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 – Redelijk

andrew

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Large space for living in.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
3 nachten verbleven in januari 2023

10/10 – Uitstekend

Marie France

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
À recommander
Très bon séjour. Les hôtes sont absolument gentils et serviables. À recommander. Motel très bien situé et tranquille
3 nachten verbleven in januari 2023

6/10 – Redelijk

Mark

2 nachten verbleven in januari 2023

6/10 – Redelijk

Shubhkaran

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The property is over priced,very small and condition needs to be looked into for some of the things. It is close to all the activities like skyline,mini golf etc.

8/10 – Goed

Myeong-il

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good and tidy
1 nacht verbleven in december 2022

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the rooms and how big they were - heaps of room. Tidy and very modern looking and the bed was real comfy. would recommend. and the Alpcas were cute
2 nachten verbleven in november 2022

4/10 – Matig

Geoffrey

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The more you looked at the place over the 2 day stay we had the more you could see how unclean the room was mold on the windows and curtains, multiple cob webs, hand prints all over the wall, dirty walls and doors, bed sheets were horrible to sleep in, the bed felt damp. staff were not friendly at all and the drive way badly needs the deep pot holes filled will not recommend or stay again
2 nachten verbleven in november 2022

8/10 – Goed

Alys

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved that it was a great family friendly spot. The playground is old but convenient and the animals are delightful. The room was comfortable and it was a good base while exploring Rotorua. Far enough away that there is no smell. Only downfall was it looked like the cleaners might have missed the bath tub. But well worth the stay and value for money.

8/10 – Goed

amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet location, good rooms.

10/10 – Uitstekend

Tammara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very neat place. Have cute farm animals on the property too, made it even more interesting.
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

Leonie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had a view of the lake, was out of town, comfortable and clean
3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Ambrish

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed a couple of nights at this motel. Where to begin: - They provided with only one soap, shampoo and body wash for 3 adults booked and staying. - They did not replenish them the next day. We had to use our own. - They replenished one Towel short the next day. We had to use our own. - When we asked them to provide the above utilities, they did not bother to even respond. - PLUS we found a Cockroach roaming in the room. Disgusting service and place. Avoid at all cost.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Claire

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My daughter over the alpacas and chickens! Brilliant play area!
2 nachten verbleven in juli 2022

8/10 – Goed

Jay

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I’ll definitely book again. Wonderful staff. Family friendly accommodations.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Angel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The motel is very clean and comfortable. Designated car space right in front of the room very convenient.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Sohan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best place to stay in Rotorua
Best place to stay in Rotorua! Great family run business!
1 nacht verbleven in mei 2022
Reactie van P op 13 jun 2022
Thanks for the review. See you next time your passing through Rotorua

8/10 – Goed

Katrina

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Everything inside the unit was very new and tidy apart from the pullout sofa beed which was extremely uncomfortable. Receptionist was very friendly and helpful.
1 nacht verbleven in april 2022

10/10 – Uitstekend

Sonal

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a pets friendly location which allowed us to have our puppy with us. The room was spotless. Service in general was great. The premises were beautiful and tidy. We had a great stay.
2 nachten verbleven in februari 2022

8/10 – Goed

Brendon

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Simon

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well kept, peaceful and just all round a good experience
1 nacht verbleven in december 2021
Reactie van Phil op 14 dec 2021
Thanks for the review glad you had a nice stay with us.

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2021