2 buitenzwembaden, parasols bij het zwembad en ligstoelen

Beoordelingen van Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

4.5 out of 5
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 579 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 245 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 1000 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ubaldo V Alvarez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing resort, we loved the food, drinks and the staff wonderful .
2 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 21 mei 2024
Dear guest,Thank you so much for sharing the review of your amazing experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your experience with us thanks to our delicious food, drinks and wonderful staff. Thank you so much for sharing the review of your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La playa está muy limpia y de fácil acceso. El spa súper recomendable y el servicio de los anfitriones excelente.
3 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 16 mei 2024
Estimado huésped,Muchas gracias por compartir los detalles de su estancia en nuestro resort todo incluido y sólo para adultos en el Caribe mexicano. Estamos muy felices de leer que disfrutó de su playa limpia, fácil acceso y buen spa. Gracias por sus comentarios y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

Alexis Angelina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
amazing
3 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 15 mei 2024
Dear guest,Thank you so much for sharing the review of your amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to read that you liked your stay with us and we hope to please have the honor of receiving again.Warm regards,

10/10 – Uitstekend

Micaela

Reisde met partner
6 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 13 mei 2024
Dear guest,Thank you so much for sharing the review of your great stay at our all-inclusive and adults-only resort in the Mexican Caribbean. It is fantastic to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Kevin

Beach was very nice with lots of chairs and umbrellas. The entire staff is very attentive to the guests and the property!
4 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 13 mei 2024
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our nice beach, and the friendly attention of our staff. Thank you so much for your review and we hope you please decide to come back, so we can provide you the excellent experience that you deserve.Warm regards,

8/10 – Goed

Ivana Marie Martinez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
3 nachten verbleven in mei 2024
Reactie van Samuel Castellanos op 10 mei 2024
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our great service and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Brandace

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 13 mei 2024
Dear guest,Thank you so much from the bottom of our hearts for sharing the review of your great stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We are more than happy to see that you enjoyed your stay with us and we hope to please have the honor of receiving you again.Warm regards,Samuel CastellanoseConcierge

10/10 – Uitstekend

cheryl a

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the staff, especially the entertainment staff and poolside wait staff!
8 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 9 mei 2024
Dear guest,Thank you so much for sharing the review of your great attention at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you loved the friendly attention of our staff, especially our attentive Secrets Entertainment team. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Michael J.

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love the location. Very disappinted in the preferred staff. Not helpful or accommodating at all. Food was not bad, just average.
6 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 6 mei 2024
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are deeply sorry for the inconvenience and please be sure that our main goal is always provide a fantastic experience to all our guests. We are happy to see that you loved our location and we hope you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Garreth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 6 mei 2024
Dear guest,Thank you for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are happy to know that you liked your experience with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Seth

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only thing I didn’t like was room Service food was not good. Everything else was great
5 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. Thank you for your feedback and please be sure that our main goal is to provide a fantastic experience to all our guests. We hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Terrah, Lakewood

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. It is great to see that you liked your experience with us and we please hope that you decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Luc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you so much for sharing the review of our great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

6/10 – Redelijk

William

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
STAFF WAS AMAZING EVERYTHING ELSE WAS OK WOKE UP ONE DAY TO A GUY ON MY BACK PORCH TRIMMING BUSHES VERY WEIRD
6 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean. We offer you our apologies for the inconvenience, the well being and safety of all our guests is very important for us. Our attentive gardeners team take care of the beautiful gardens that are located in front of the terrace of our Junior Suite Swim Outs. Once again, so sorry for the inconvenience and we hope you please give us another chance of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Maria Gabriela, Chicago

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you so much for sharing the review of your fantastic experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Chris

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
This was our second time to this location - we love the attention to detail, the upkeep of the gardens and landscape. It's very well looked after. We noticed a few things need upgrading but understand that there are renovations planned for 2025. We're looking forward to seeing the changes!
8 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 2 mei 2024
Dear guest,Thank you for sharing the review of your second vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that once again you liked your stay with us and we hope to please have the fortune of receiving you for the third time and more, this will always be your home in the Mexican Caribbean.Warm regards,

10/10 – Uitstekend

Balbir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 30 apr 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort. They are working on renovations to update rooms.
3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Thank you for your comments!

10/10 – Uitstekend

Shayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay here the level of care and skill at this resort was exquisite, Especially Felix, Antonio, Juan and Edher made our experience one for the books!
9 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Thank you for your comments, we are very glad to know that you enjoyed your stay with us.

8/10 – Goed

Ger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I love Secret properties ocean water view niece and clean, I don’t like secret customer service and food buffet service need to improve with more friendly and treat all travelers all the world ask respect . At the first day you arrive they treat you well, but in a few days go by they not treat you right, they treat you like no respect . We are here for vacation, we here relaxed, and enjoying food. Buffet restaurants food needs more verities , I stay in secret for weeks and the food have the same variety every day. I spend almost $5000 on this trip including air, resort,tips, and extra meals. I been to Cancun resorts 4 time the fourth . Would I like the recommendation my family and friends to go come to stay in this resort, maybe not but all depending what you are vacation for.thanks
7 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Dear Guests, thank you for letting us know your comments. We really appreciate your feedback, it helps us a lot to improve our service.

6/10 – Redelijk

Dean, Mooretown

Positief: Personeel en service, staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Thank you for your comments!

10/10 – Uitstekend

Gary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the layout of the property. Staff was very friendly.
6 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 25 apr 2024
Thank you so much for your comments!

10/10 – Uitstekend

Cassandra

5 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 15 mei 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. It is fantastic to see that you had a fantastic time with us and we hope that you please decide to come back, so we can provide you again the fantastic experience that you deserve.Warm regards,

10/10 – Uitstekend

Ryan

3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 13 mei 2024
Dear guest,Thank you so much for sharing the review of your stay with us, we are very happy to see that you enjoyed your stay with us and we hope to please have the honor of receiving you again for another great stay.Warm regards,

8/10 – Goed

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food. Poolside bartender DENIS was the best. Remembered everything we ordered. Only thing that could be better is the variety of entertainment. No entertainment catered to Americans. Other than that very good resort to relax.
4 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 23 apr 2024
Thank you so much for your comments we really appreciate them, come back soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 23 apr 2024
Thank you for your comments!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very relaxing and comfortable.
5 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 22 apr 2024
Dear guest,Thank you so much for sharing the review of your relaxing and comfortable vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you enjoyed your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Richard

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first all inclusive resort and it was fantastic. Definitely recommend to anyone. It’s two resorts in one. A huge variety of restaurants and entertainment for everyone.
5 nachten verbleven in februari 2024
Reactie van Samuel Castellanos op 11 apr 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our variety of restaurants, and fun entertainment activities. Thank you so much for recommending us and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Ricardo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel está excelente. Pero si quieren salir a la zona hotelera, está muy lejos. Es un hotel para quedarse todo el tiempo
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 10 apr 2024
Estimado huésped,Muchas gracias por compartir la reseña de su estancia en nuestro resort todo incluido y sólo para adultos en el Caribe mexicano. Estamos muy felices de saber que disfrutó de nuestro resort situado dentro de un complejo privado al norte de Cancún. Gracias por su reseña y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

Jillian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
6 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 8 apr 2024
Dear guest,Thank you for sharing the review of your excellent vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to know that you liked your stay with us and we hope that you please return with us.Warm regards,

10/10 – Uitstekend

Kamyar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality service from lovely people
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 5 apr 2024
Dear guest,Thank you so much for sharing the review of your high quality vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope you please decide to come back, so you can enjoy another great vacation.Warm regards,

10/10 – Uitstekend

stasha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 25 apr 2024
Thank you so much for your comments!

10/10 – Uitstekend

Carl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 7 apr 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to know that you liked your stay with us and we hope you please decide to come back so we can provide again a great vacation.Warm regards,

8/10 – Goed

Daina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 5 apr 2024
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Angela Kay

Reisde met een groep
Great place! Loved that it had no kids!
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 4 apr 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you loved your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Mykyta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and amazing vibes. Stuff was very helpful and welcoming. Pool area was always fun to be in. Beach was gorgeous, white sand. All the restaurants were very tasty!!! Highly recommend to visit!
8 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 2 apr 2024
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our very attentive staff, pool area, gorgeous beach, and all restaurants. Thank you so much for highly recommending us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Salathiel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Samuel Castellanos op 3 apr 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are more than happy to see that you enjoyed your experience with us, and we really hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place, very happy with the service, the people, the restaurants etc. Only thing we thought was really bad was the charges if you need something like for example, a razor blade or sun screen. It's disgusting what they charge. I understand making money but the amount they charge for these is horrible and should NOT be allowed.
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 2 apr 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean, we happy to read that you liked our happy service, nice restaurants, and staff. Please, receive our apologies for the inconvenience and we will work inn the opportunity areas that you mentioned. Thank you for your review and we hope you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Sidharth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing property and mind blowing hospitality. Food situation can get better for a 5-star property.
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 1 apr 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean. We are very happy to read that you liked our amazing facilities, and mind blowing hospitality. Thank you so much for your recommendations and we are working in improve our service. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

6/10 – Redelijk

Blia

Reisde met familie
Negatief: Voorzieningen
The staff in the resturant were not very accomonding to our group becauase we had 8 people. So every time we went to eat, it was a struggle to set up for table of 8.
3 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 1 apr 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean. We are sorry to know that you did not enjoy your stay with us, it is very important to mention that all our restaurants are first come, first served, without reservations. Also, for large groups, we always recommend to avoid rush hours in our restaurants and go from 06:00 p.m. to 07:00 p.m. or from 09:30 to ahead. We really that you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Carlos

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El hotel tiene excelente playa y vistas. En general es muy buen hotel, pero como en todo hay areas de oportunidad, algunos restaurantes no tienes tan buena comida y hay algunas areas del hotel que ya necesitan remodelar o restaurar.
2 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 1 apr 2024
Estimado huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Nos alegra mucho saber que disfrutó de nuestra excelente playa y preciosas vistas. También agradecemos mucho sus observaciones y sepa que siempre estamos buscando la manera de mejorar nuestro servicio. Gracias por sus palabras y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 1 apr 2024
Dear guest,Thank you for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean.We are happy to know that you liked your stay with us and we hope you please return, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

hiroshi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing in every level. You never need to leave this property. Lots of events all day and night. Great food and other options. Local souvenir shopping can be done as they display at pool side a few times a week. And all staffs were amazing!!
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 29 mrt 2024
Dear guests,Thank you so much for sharing the review of your amazing vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very happy to read that you liked our different entertainment activities, great food options, and amazing staff. Thank you so much for sharing the review of your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Sloan

8 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 17 apr 2024
Dear guest,Thank you so much for sharing the review of your stay with us, we are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Suzanne ELIZABETH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 28 mrt 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Katherine J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The grounds were beautiful, the food was amazing, service was fantastic all over the resort, good entertainment, the spa was wonderful and an all around good place. I would go there again.
6 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 28 mrt 2024
Dear guests,Thank you so much for sharing the review of your great vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you enjoyed our beautiful grounds, amazing food, fantastic service, good entertainment, and wonderful spa. Thank you for your review and we hope that you will be again, this is your home in the Mexican Caribbean.Warm regards,

8/10 – Goed

Christina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the resort and everyone was very friendly. Did not like that the men had to wear pants for dinner. Upon arrival, we had to sit down with staff and got a long sales pitch which I also didn't appreciate.
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 26 mrt 2024
Dear guest,Thank you so much for sharing the review of your great experience at our all-inclusive resort in the Mexican Caribbean. We are happy to read that you loved the friendly attention of our staff, and service. All our restaurants follow specific dress code to enjoy a proper atmosphere. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 27 mrt 2024
Dear guest,Thank you for sharing the review of your fantastic vacation at our all-inclusive and adults-only resort in the Mexican Caribbean. We are happy to know that you liked your experience with us and we hope that you please decide to return for another great vacation.Warm regards,

8/10 – Goed

Traci

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time to this property. Pros - normal portion size for food and drinks. They were amazing! Service impeccable. Anything we needed (toothbrush, more towels) was delivered within 15 minutes or sooner. No reservations required for dinner. Plenty of Chairs/umbrellas on the beach with drink service. Beach was super clean and beautiful, not busy at all. Cons - small swim up pool - no ocean view. Palapas are available to rent (100 to 200 per day) on the beach but they are in the dunes with no view. No chairs available in the pool area. People take them by 7-730am ish. Must ride a golf cart to lobby, gym, and some restaurants. There are a few restaurants within walking distance to the rooms so we went there most of the time. No point in doing your hair if you take the golf carts. Lol. Lines can be long to wait for a ride.
3 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 25 mrt 2024
Dear guest,Thank you so much from the bottom of our hearts for sharing such a long and detailed review of your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked our food, beverages, impeccable service, and more. Thank you for your feedback and please be sure that we are always working to improve our service. It is very important to mention that our Balinese beds at the beach are only for Preferred Club guests first come, first serve without extra cost, also, our resort is divided into two main areas separated in the middle by a natural sanctuary and guests can come and go between both areas with our golf cart shuttle. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Kiley Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the staff and people that worked at this property. Everything was convenient and we felt very safe. Beautiful property and views!
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 25 mrt 2024
Dear guest,Thank you so much for sharing how much you loved your vacation at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you loved the friendly attention of our staff, and beautiful areas. Thank you so much for your review and we hope to please have the honor of receiving you again.Warm regards,