Bar en bord de piscine

Avis sur Excellence Punta Cana - Adults Only All Inclusive

5 out of 5
Excellence Punta Cana - Adults Only All Inclusive
Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 1461 avis sur 1897." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1897." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1897." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1897." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1897." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Louise, Salaberry de Valleyfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout a été parfait, la réception Paolo a été exceptionnel
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 15 avr. 2024
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Idalinda

Les points forts : Propreté et équipements
Séjour de 8 nuits en décembre 2023
Réponse de The Excellence Collection le 2 janv. 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Frédéric

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best Hotel in all inclusive category !
Séjour de 7 nuits en avril 2023
Réponse de The Excellence Collection le 8 mai 2023
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your holiday destination and for taking the time to write and share such kind feedback with other travelers.We are very delighted to hear from you that our resort is the best All-Inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grounds are absolutely beautiful and the beach is wonderful. Food was very good and always available. Staff is extremely friendly and room service quite quick. A great place to stay.
Séjour de 13 nuits en décembre 2022
Réponse de The Excellence Collection le 6 févr. 2023
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Satisfaisant

Denis

Voyage en famille
Les points forts : Propreté
Manque évident de formation des employés, principalement au niveau de la restauration.
Réponse de The Excellence Collection le 22 déc. 2022
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

6/10 Satisfaisant

josee

Voyage en groupe
Les points forts : Équipements
Les points faibles : Personnel et service
Belle plage bien entretenue, chaises, Palapa, serviettes à volonté très agréable et relaxant comme environnement. Beau site. Service conciergerie parfait. Service aux restos manque de formation ça tourne en rond et plusieurs me comprennent ni l’anglais ni français. Bouffe très ordinaire jamais la bonne cuisson et bonne température choix moyen. Le buffet est bien mais n’est pas ouvert au souper. Ce qui fait qu’au resto à la carte à 7:00 -7:30 on vous pousse dans le dos si assis sinon c’est la file. Avec un buffet au souper on aurait éviter plusieurs désagréments .Avec un buffet on peut toujours s’organiser mais à la carte si ce que t’as choisit est ordinaire et que tu es contre le gaspillage tu restes sur ta faim
Réponse de The Excellence Collection le 19 déc. 2022
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Section priviledge club, il devrait avoir plus de contrôle / vérification car je ne suis pas certain que tout les gens qui étaient présents dans cette section avait vraiment payés pour ça.
Réponse de The Excellence Collection le 5 déc. 2022
Thank you for choosing to stay with us at Excellence Punta Cana and for taking the time to give us some valuable feedback. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve. We regret that some details of your stay were not satisfactory. We sincerely look forward to welcoming you back and providing you with some more Extraordinary Moments in the Caribbean. Greetings from The Excellence Collection.

10/10 Excellent

Abdelali

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2022

10/10 Excellent

ALAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Très agréable. Il manque peut être des activités nocturnes après 23h, excepté le night-club très axé musique pour les jeunes. Un casino ou la prolongation des soirées dansantes où u les gens s’amusent et qui s’arrêtent un peu brusquement.
Séjour de 7 nuits en août 2022
Réponse de The Excellence Collection le 7 sept. 2022
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are sorry to read that there was not enough nightly life, although we would like to mention that The Excellence Collection tries to do its best to create a relaxing atmosphere perfect for vacationers of all kinds; those who like some action, and those who prefer the tranquillity and relaxation a more low-key vacation provides. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Bien

Mahmoud reza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propre et personnel au petit soins
Séjour de 6 nuits en décembre 2021
Réponse de The Excellence Collection le 30 déc. 2021
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jacques

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le service est exceptionnel. Tout le personnel, sans exception a été très aimable. Ils sont toujours très souriant et prennent le temps de s'occuper de nous.
Séjour de 3 nuits en novembre 2021
Réponse de The Excellence Collection le 30 nov. 2021
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

CHRISTOPHE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel excellente en PUNTA CANA
Recomiendo el hotel EXCELLENCE PUNTA CANA. El servicio es perfecto, el hotel es muy bonito, así como las instalaciones (piscinas, fitness center, etc), la playa es increíble y muy limpia (muy poco sargazo), la comida es muy buena (sobre todo en el restaurante Frances y el Asiático; se podria mejorar la comida en el Italiano y el desayuna en KITCHEN TABLE). El staff es muy profesional y muy simpático. Si les gustan el tenis, les recomiendo Mr Raimundo; muy buena persona y excelente profesor de tenis😊. Estos 4 dias en el hotel fueron inolvidables!
Séjour de 4 nuits en novembre 2021
Réponse de The Excellence Collection le 16 nov. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentariosos cuales son muy importantes para nosotros porque nos ayudan a comprender mejor las areas de oportunidad en las que podemos mejorar para brindar el servicio de primera clase que nuestros huespedes merecen durante su estadia. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excellent

Morgane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 semaine de vacances au soleil fin Octobre 2021
Bel hôtel avec une plage magnifique ! Les chambres mériteraient une petite rénovation pour un 5*. Personnel adorable et aux petits soins. Bémol sur une climatisation dysfonctionnelle le soir de notre arrivée (clim à fond + humidité : impossible de dormir dans cette chambre gelée), nous avons dû changer de chambre à 22H + après plusieurs réclamations (épuisés avec le décalage horaire et la journée de vol), cela aurait dû être anticipé selon moi. Large choix de restauration. Qualité des spectacles le soir qui apportent un bon divertissement!
Séjour de 8 nuits en octobre 2021
Réponse de The Excellence Collection le 1 nov. 2021
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
Splendide structure hotelière au personnel prévenant, extrêment courtois et disposé à aider voire, tout mettre en oeuvre afin que le séjour soit "excelente". Petit bémol relatif à la nourriture qui se veut principalement destinée à une clientèle américaine malgré l'apparente diversité des restaurants accessibles. Tout y est très gras et plutôt fade. En dehors de point, c'est un complexe qui nous a été agréable de découvrir et qui s'avère aussi bien propice à la détente qu'à la fête (pour ceux qui apprécient l'esprit "camping" haut de gamme).
Séjour de 6 nuits en août 2021
Réponse de The Excellence Collection le 9 août 2021
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants. Greetings from The Excellence Collection.

6/10 Satisfaisant

Minerva, Clifton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I had and ok time. Upon arrival my hubby got ice from the ice machine and had non stop diarrhea for 3 days. He started feeling better and then got diarrhea for another 2 days. One of My white gold diamond earrings went missing from my room. I did filled a report was very disappointed. The food was not that good and we were club members. The resort was very clean and very beautiful. We had a swim up room, that was very nice especially because my husband was so sick.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Fermin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food in the restaurants was great!
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Justin

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked EVERYTHING! There is not one thing that we would change about this resort, the service, the food, the staff, the room. The ONLY thing we would have liked would have been more fresh fruit in the drinks. We will be returning to this property.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from the staff, the service, the food and drinks, the beauty of the resort, just outstanding, I can’t think of anything we didn’t thoroughly enjoy, can’t wait to come back next year
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bien

Suzanne Christine, Philadelphiia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my first time in the DR and Excellence Punta Cana. The resort was wonderful and the people were VERY warm and friendly. My only complaint was the food! Unfortunately, I probably won’t return for solely that reason. While my expectations for food at an all inclusive is not high, it fell short of even that.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

6/10 Satisfaisant

Carlos, West Covina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellence Punta Cana is a good hotel. The beach was nice, the pools were nice, people were extremely friendly. The bathrooms in our rooms had no privacy. The worst part of this hotel is the food. Maybe I'm not a Caribbean foodie but just not my taste. The plantains that I had been craving for weeks were not well cooked. The daily green drinks that they make are not tasty whatsoever. The food was just lacking.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Our commitment is to make every guest experience, as exceptional and unique as it can be. However, we strongly believe that there is still room for improvement, therefore we appreciate you mentioned that some of the restaurants are lacking in food quality, so we can work on it in order to improve it to provide the quality standards our guests expect from us, although our Food & Beverage Manager and Executive Chef are continually looking for new ways to improve the variety and the quality of food items we offer, as far as we know, they are aspects of major importance for our guests. It has been a pleasure hosting you as our guest and we look forward to seeing you back soon to share more memorable experiences. Please, receive our warmest regards from The Excellence Collection.

6/10 Satisfaisant

Naqibullah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Khristyna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were looking for a restful stress-free vacation and Excellence delivered! The Resort is beautiful and well maintained. The staff always had a smile and they were always eager to help. We throughly enjoyed the cabanas and pool area and the swim up bar. The rooms were clean and spacious. We booked a massage and facial and to our surprise, Hydrotherapy was included. The spa staff were friendly and the massages were great! The only downside for us was the food. The food experience was definitely hit or miss. The Kitchen Table (buffet) was great, as was Spice (Hibachi). If you are going to Spice for the Hibachi make sure to make reservations prior to your stay. At other restaurants, we found that either the food was lacking in flavor or portions. That being said, it would not keep us from booking again. Overall, we had a great experience and would recommend staying at Excellence.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 21 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rick

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about the resort but more important, the people who make everything happen day in and day out. The staff is very friendly and welcomed us from the first minute we arrived. The view and location is great but the staff make it excellente!!! Also a big shout out to Cendri, Wilson, Hernandez , and Sexy Chocolate as well! Thank you for a wonderful trip and experience!
Séjour de 8 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

8/10 Bien

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 21 mai 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lee ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, beautiful resort!!!
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lo que mas ame fueron sus empleados todos sumamente amables me hicieron sentir muy Bienvenida especialmente Adan de The Grill gracias por todo y nos vemos el proximo año!!!
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 17 mai 2024
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyó a que sus vacaciones desde el principio fueran excepcionales y únicas, haciéndoles sentir mimados todo el tiempo como resultado de brindar un trato único que se merece. Reciba nuestros más cordiales saludos de The Excellence Collection.

10/10 Excellent

Eduardo

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen servicio y buenas ofertas,fotos paquetes muy buenas,Duarte el fotografo muy profesional, todo bien y muy ocupados en hacerte sentir bien.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 17 mai 2024
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyó a que sus vacaciones desde el principio fueran excepcionales y únicas, haciéndoles sentir mimados todo el tiempo como resultado de brindar un trato único que se merece. Reciba nuestros más cordiales saludos de The Excellence Collection.

10/10 Excellent

Derline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
best resort
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 16 mai 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

MICHAEL C SOTO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The food and staff were excellent. The mattress was to soft, it needs to be changed!! Other than that everything was great.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 15 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Robert, Basehor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellence resorts are truly All Inclusive and very nicely implemented. Recommend for adults.
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 15 mai 2024
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Earle J, Carver

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time the resort was clean and the service was great the food at the restaurants was top notch I would recommend this resort to others
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

6/10 Satisfaisant

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean and nice. Some of the bartenders poured the wrong drinks and would not correct it for me. 1 place to eat was only open for 1 day and closed for the week. Lobster house you needed a reservation to eat. Pool closed too early in the day and night life wasn’t until 10:30 or 11:30 at night !!! For adults only I expected a lot more for us to do. Italian restaurant overcooked the food.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 14 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Shelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel de lujo!!! La comida excelente. Variedad en restaurantes. Cuartos amplios y modernos. Definitivamente volvería.
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection. le 14 mai 2024
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciéndolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y nuestras instalaciones. Reciba nuestros más cordiales saludos de The Excellence Collection.

2/10 Horrible

Aqeel

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Food poisoning, raw chicken multiple times, stain on bed sheets multiple times, and a lot of staff that seemed annoyed at serving us. Go at your own risk, I for one after this experience won't be returning to this country. Go to Cancun instead if you are on the fence.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection. le 20 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to bring your discontent to our attention.We are disappointed to read that you got sick during your stay in our property, and we would like to mention that food quality is one of the major important aspects for our guests. Therefore, we can safely say that our Chefs cook with fresh and seasonal items to ensure your wellbeing whilst in our property. Besides, each restaurant abides by a health inspection by the Sanitary Supervisory Office, who ensures that the food is completely safe to eat.We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024
Réponse de The Excellence Collection le 14 mai 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Shareef

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great restaurants, great staff, and beautiful property.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Geavanya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellence Punta Cana lives up to its name. The resort is clean, beautiful and quiet. Overall a peaceful experience. Everyone is so welcoming and nice. You can’t walk near anyone without a Hola greeting! Makes your day. Jacobs was amazing. Always there to assist you with a smile and help you without making you feel Like a burden. The cabanas were my favorite part. My husband and I laid out there all day long. The food was a 7/10. They also have a doctor and pharmacy on site! 10/10! We will be back
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection. le 13 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Amber

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was extremely helpful and friendly. Everything was amazing.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection. le 13 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with the Expedia readers.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Satisfaisant

Kevin Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very clean and well manicured areas, however pool area was small and in need of updates, not enough floating devices and area could get filled quickly. Main buffet area look very appealing but most foods were cold with not much taste.Swim up bar was under staffed and not very friendly.Room was spacious and clean but with awkward shower and toilet layout.Seems alcoholic drinks were not very potent.Our week there saw heavy rain 31/2 days of the week.Massage area was very good and relaxing. Room service good
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 14 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Susanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been to the DR over 20 times (always 5 star) and have been to this particular resort over 10 times. We've tried other newer places but keep coming back because we find that even though it's one of the older resorts, it is absolutely the most charming. We will return next year again because of the great staff, food, drinks, entertainment and especially the beautiful beach.
Séjour de 10 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your holiday destination once again and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon to your home away from home. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Thomas Augustine

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
My wife and I had so much fun on our honeymoon here! The staff was friendly and fun and the resort was the relaxing while also great for partying. And the food was fantastic. We would love to come again!
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your honeymoon destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

8/10 Bien

Kelli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for selecting Excellence Punta Cana as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.

8/10 Bien

Joan, Burtonsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had booked a Swim-up Suite, but unfortunately I did not get one.
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bien

oscar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room close to pool and ocean. Room seev8ce top notch. Food awesome. All staff members were amazing. Activities on beach were great.
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Bryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience, staff was amazing.
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful & fun place to visit. Rooms are large, nicely decorated, clean and great ocean views. Very quiet and comfortable beds for a good night sleep. Many good restaurant choices and special event dinner nights were very enjoyable. Service was excellent on the beach, poolside and all drinking and dining establishments. Plenty of activities and learning experiences about the DR culture. Loved the setup of the entertainment area where we spent every evening. Martini bar is a must for a night cap. Sports bar with pool table and coffee shop/ice cream/grab-n-go is a nice addition to to the other dining areas. Entertainment staff was great including but not pushy. Met a lot of very nice people visiting that were like us - there to relax and have a good time.
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 9 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are delighted to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Bien

Misty

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean and most staff were very friendly
Séjour de 9 nuits en avril 2024
Réponse de The Excellence Collection le 8 mai 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Michelle Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect vacation!!!
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 8 mai 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Kar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and variety of food options, plant based menu at each restaurant was a huge plus!!
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 7 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.