Hôtel près de Patrick Henry Mall (Newport News)

« Clean »

« The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

« GOOD »

« I had a very good experience. Here we ran into one problem where the toilet in our room some kind of way went out, and they immediately fixed it and put us in a different room no hassle whatsoever very friendly staff in the property was well kept we enjoyed all of the amenities the pool, & breakfast. »

« The room was clean. The staff was friendly and helpful. I will definitely come back on my next trip. »

« The staff was amazing I love them dearly. They accommodated mi when needed and made my 35th birthday a delight. »

« Service chaleureux et personnel dévoué l'hôtel nous a même offert un surclassement. Belle région qui gagne à être connue, il y a de jolies plages Buckroe Beach et fort Monroe Beach, à 20minutes et moins achalandées que virginia beach »

« Chambre normal, pas super propre. L air climatisée fonctionnait à peine, alors qu’il faisait une chaleur accablante. 1 nuit est accès ! Point positif, c est bien situé »

« Had fleas in the room. (My wife got mad leaf early. Didn't even want to eat breakfast. Got bit on the back of my neck and arm. Got up in the morning they were in the tub and on the wash clothes that we had used. I killed a few. And put them in a plastic bag. An took them to the front. Spoke to a young lady at the front desk. And told her about the situation. No manger came to speak to me at all . Have not heard from them yet. And the young lady said that they would call. »

« For the price it was adequate. The room was clean, but shop worn. The amenities were a TV, a microwave, a hair dryer, and a small refrigerator. We only used the refrigerator, and it worked fine. The king size bed was not as firm as we like, but we both slept fine. The receptionist I would not characterize as a people person and English was a bit of a challenge for her. If you're looking for economic lodging for the night I'd recommend it. If you're looking for the grand hotel experience,...

« Was great »

« We stayed from Friday to Wednesday and our room was never cleaned. The front desk was helpful in providing clean towels and plastic bags for trash and explained they were low on staff. The team at Burger Theory: Cece and staff were great! »

« This place is long overdue for a renovation. The rooms don't look well maintained. »

« Très propre, très bonne chambre comfortable. »

« I have never booked a room and only shown up for it to be canceled. The hotel blamed Expedia, and Expedia blamed the hotel. You both left me to fend for myself. I was a traumatic experience after 9 hours of driving. I hope I do NOT have a charge on my card since I keep getting surveys. »