4/10 Médiocre
Drenda
Voyage en famille
19 juil. 2025
On the day before checkout, the property was flooded from an upstairs apt. leak and was not livable. Could not contact management company to stop and then access damage until hours later. No arrangements made to accommodate us (5 persons) until after we had left unit at their request and made arrangements for a hotel stay. Refund of partial night received after complaint filed. Asked for refund of one night's stay, security deposit, and transportation fee to new hotel which still not received. While I do understand that it was not their fault, I also know that I was not paid for a full night's stay, refund of my security deposit, and any additional consideration for our repacking and relocating to new place thru no fault of ours. Place was left clean except for towels and blankets on floor to soak up water.
Drenda
Séjour de 4 nuits en juin 2025