Musée du Palazzo d'Arco

A notre arrivée, le réceptionniste prend plus de temps à encaisser les frais de séjour qu'à nous informer sur les problèmes techniques. Il oublie de nous dire que la clim de notre étage (Le cinquième) est en panne. Et qu elle ne serait pas réparée pour la nuit. Il aurait pu proposer d'annuler nos réservations et nous aurions trouvé une autre solution. Rien de cela. Resultat, une nuit sans dormir à 28°C dans la chambre... Idem pour mes filles au même étage. Des chambres vieillottes des années 70, un petit déjeuner buffet sans fioriture avec des jus de fruits liophilisés. Pas cher mais on n'en a même pas pour notre argent. Un hotel avec petit dejeuner inclus pour ne pas dormir et avaler un breakfast médiocre, nous sommes hyper déçus.

Top de chez top, bonne chambre, réservation de spa facile.. plein centre ville. Super petit déjeuner

After staying at Hotel Milano & Spa Verona several times over many years, I was very disappointed by how a recent booking modification was handled. We had reserved two rooms for Sunday and Monday and simply asked to move the booking to the same days the following week. We were not requesting a refund or cancellation—only a date change. The request was refused, and we were told that we would have to pay for two new rooms while the original reservation remained fully charged. This effectively meant paying twice to postpone the stay by one week. Although the hotel manager was present at reception, she did not come over to discuss the situation or try to find a solution. This is a small three-star hotel with very compact rooms, yet its prices are closer to those of higher-category properties. In my opinion, the service does not match the rates charged. The “Spa” designation also seems more like a branding element than a genuine full-scale wellness experience. Overall, the hotel felt like a tourist trap for visitors to Verona. There are many other attractive hotels in the city offering better value, greater flexibility, and more considerate customer service. Future guests should carefully check the booking conditions and actual facilities before reserving.