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Beoordelingen van Hampton Inn & Suites Lebanon

2.5 out of 5
Hampton Inn & Suites Lebanon
1065 Franklin Rd, Lebanon, TN

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 200 van 417 beoordelingen" "
Gastenscore: 8 - Goed. 109 van 417 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 417 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 417 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 417 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Michael Andrew

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel is tired and the room was not to my cleanliness standards (the carper was old and dirty). Breakfast was good and the interaction with the hotel workers was generally good
3 nachten verbleven in mei 2024

4/10 – Matig

Melissa

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room was invested with ants. We had to have the bedding changed. There was human fluids on mattress cover and the sheet was a queen size on a king bed. I told front desk about ants. They said they knew. We're Hilton Honor members and always stay at hampton inn but this was a disappointment.
4 nachten verbleven in april 2024

6/10 – Redelijk

Patricia

The rooms could have been cleaner. The rugs are spit vacuumed. Not around edges of walls or furniture. Had some ants in the toom
1 nacht verbleven in april 2024
Reactie van Kathie op 24 apr 2024
Thank you for bringing this to our attention. I will definitely bring this to the attention of our housekeeping department so they can address this. -Kathie Front Office Manager

10/10 – Uitstekend

Lori

1 nacht verbleven in april 2024

10/10 – Uitstekend

Richey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property
2 nachten verbleven in maart 2024

8/10 – Goed

Doris

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient to our schedule for the weekend
2 nachten verbleven in maart 2024

10/10 – Uitstekend

stephan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

6/10 – Redelijk

Thom

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Dwight

2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Virginia

1 nacht verbleven in december 2023

10/10 – Uitstekend

Scott, Dorr

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a business visit and the front office manager, Kathie M, did a great job taking care of our needs. We have had some communication issues in the past, but it looks like they have finally found a new front office manager that "gets it". Great work Kathie!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Joyce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet property and easy to find.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Gerald

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Holly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would definitely recommend!
It was a great stay. Even though it was an older hotel, it was well maintained.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Barbara

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Other than that, this was was the worst hotel I ever stayed at. I have stayed at many Hampton Inns and have always had a great experience so I didn't take the time to look at the reviews. I wish I had because there weree many other hotels in the area. Convenience wise, it was beautiful weather and we would have liked to sit outside and enjoy it but there were no benches or seats anywhere, very disappointing. The cleanliness of room was disgusting. We could tell it was old and dated which was ok but our feet were sticking to the floor and the rug was torn, frayed and filthy. The only good thing is that there were no bed bugs or roaches. You can be sure I will think twice about using Hampton Inn again.
1 nacht verbleven in oktober 2023

8/10 – Goed

Jimmy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

4/10 – Matig

joseph

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property looked worn out and in need of a remodel. Housekeeping was by request only and we were unaware of this policy until we inquired as to why our room had not been cleaned. This property was not up to Hilton standards.
2 nachten verbleven in september 2023

8/10 – Goed

Jude

Reisde met een groep
Positief: Netheid, voorzieningen
Didn't like no setting out front for smokers
3 nachten verbleven in september 2023

6/10 – Redelijk

Robert and Elizabeth

Reisde met partner
Positief: Netheid, personeel en service
Room was freezing. We had to turn heat on. Process of getting on the internet was very complicated, signing up for stuff I did not want. Otherwise it was ok, typical hotel for the night.
1 nacht verbleven in september 2023

10/10 – Uitstekend

EVA

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great experience. Breakfast was great every morning, staff was fantastic especially Larry and Sedona. Only complaint is the beds are so hard so Hard next time I will have to bring a memory foam pad.
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Debra

4 nachten verbleven in augustus 2023

6/10 – Redelijk

Ansley

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not worth the high nightly price.
We had to change hotels during our stay for the truck show due to a pet issue. This hotel was a last minute booking and very pricey. My husband travels alot for work and we always put him in Hampton Inns. We were very surprised at how unkept this location was. The tile floors are sticky and the carpet is too. Like they get in a skating ring. Our AC would not keep the room cold. They came twice to look at it but fixed nothing. We were on the third floor and the hallway carpet was in terrible condition. They need to spend some money in renovation beyond the Lobby. It was not worth the nightly price and we wont stay at this location again. We actually left a night early to drive to Chattanooga and stay at the Hampton Inn there since we knew it was in better shape with working AC.
3 nachten verbleven in juli 2023

8/10 – Goed

Richard

Negatief: Staat van de accommodatie en faciliteiten
Ac crapped out during a very hot day and the maintenance man was out! It did get fixed but was uncomfortable for a while
2 nachten verbleven in juni 2023

10/10 – Uitstekend

James

1 nacht verbleven in juni 2023

6/10 – Redelijk

Rae Marie

1 nacht verbleven in juni 2023

4/10 – Matig

Lisa

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The highway noise in our room was horrible! The floors looked unclean and our shoes kept sticking to the floor. When we checked out, the clerk just said, “ok to email your receipt?”She didn’t ask how our stay was and when I told her about the noise, etc., she just said “oh”. I usually enjoy my stays at Hampton Inn, but this may be our last.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Katherine

Positief: Comfort kamer
Not one of the better Hamptons
We often stay at a Hampton when we are traveling from one location to another because we have always been pleased. Not so much this time. I should have been leery after seeing 8.2 rating reviews when most Hamptons are 8.8 or higher. First, the good things. Breakfast eating area is bright, cheery, and inviting. Breakfast staff friendly. This area can be seen from the lobby and was spic and span. Location was also a plus for easy on/off from highway. Now for some of the issues. Room smelled smoky, very unpleasant. My shoes stuck to the floor where there wasn’t carpeting. Upon check in, staff was not friendly, not unpleasant or mean, just not friendly. One person was on her phone while the other one checked us in using a robotic manner. Upon check-out, a different desk person was on her phone and barely established eye contact. This Inn was very highly priced compared to other ones in the vicinity, so overall, not worth the extra $$.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Christian

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My room faced the highway and it was very noisy at night. Breakfast was not subpar. Parking was tight. Room was clean and staff was friendly.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Jeremy

2 nachten verbleven in april 2023

6/10 – Redelijk

Kindra

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Gina

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2023

8/10 – Goed

ERIC

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

4/10 – Matig

George

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in januari 2023

8/10 – Goed

Kimberly

Reisde met familie
Positief: Netheid, personeel en service
Friendly staff
Friendly staff and hotel was clean. The bed was very uncomfortable and seriously needs an upgrade
6 nachten verbleven in januari 2023

10/10 – Uitstekend

Madeline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay for the night was amazing. Staff was very friendly had a big trailer behind truck and staff helped find a spot for us to make sure it was in front of cameras. Room was very clean. Great selection for breakfast in the morning. Great hotel to stay at!
1 nacht verbleven in december 2022

10/10 – Uitstekend

DeWayne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a good and rotating beakfast.
5 nachten verbleven in december 2022

10/10 – Uitstekend

Lauren, Centennial

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2022

8/10 – Goed

Connie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our first rooms air conditioning didn't work and the room was dirty. The second rooms a/c worked, but again the room was dirty. My wife had to use disinfectant wipes on the countertops. The floors in both rooms were sticky. We never expect a hotel to be as clean as our house, but this was unacceptable. All of that said, the check in staff was great! Extremely professional, courteous. Sadly, we will not be using this Hampton Inn again.
1 nacht verbleven in december 2022

10/10 – Uitstekend

CRAIG

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Laura, DeRidder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great nice people could just use some minor maintenance
1 nacht verbleven in november 2022

10/10 – Uitstekend

Stan

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Candace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great. The staff was very helpful and courtesy. Breakfast was good. The only downfall was the terrible couch in the room. Most uncomfortable I've ever sat on to be a new one.
2 nachten verbleven in september 2022

4/10 – Matig

Angela

Positief: Personeel en service, voorzieningen
1 nacht verbleven in september 2022

10/10 – Uitstekend

Gerald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service
The staff were friendly and helpful. The breakfast choices were slim. Oatmeal was like glue at 8 am both mornings we went to breakfast. Fruit choice was oranges period. Our room was clean. We’ve stayed at nicer Hampton Inns.
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Randall

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

6/10 – Redelijk

Meredith

Reisde met partner
Negatief: Personeel en service
We requested to have a our room cleaned and it didn’t happen. The fitted sheets on the bed wouldn’t stay on the bed. Over all everything looked worn out.
2 nachten verbleven in juli 2022