We arrived from the airport from another state & after speaking multiple times w/ hosts or their "call center" about check in instructions/parking/etc that very day we walk in to find a filthy place under remodel. No bed linens, HVAC w/ ducts not hooked up, dirty linens piled on a chair, no toilet seat. It would be funny except it wasn't. We called immediately (& documented everything) just to told sorry they had no other units so they "were nice enough" to give us our back. We had to rent a hotel at way more money and give the groceries we just bought to some homeless people. Unfortunately VRBO wasn't helpful either, beyond work it out w/ the host. We did get our money for the rental, but lost money on groceries and more expensive last minute hotel room which is not the same for 4 women who wanted 2 bedrooms and 2 baths, plus the first day/night ruined trying to find alternative lodging on our own and several hours on the phone w/ host and chat w/ VRBO. Still shocked over the whole thing and I am a loyal VRBO/Expedia member. PS these are just a few pics, there was WAY more...