4/10 – Matig
Angelo
5 jan 2026
It’s hard to fault the Fijian travel experience, especially with such lovely and accommodating people, however this was a disappointing resort - saying it respectfully. It seemed that one odd experience was followed by another, several times.
The cleanliness and staff at this Sheraton are good. Rooms are clean on arrival, pools kept regularly clean, staff always polite and friendly. It all helps us learn to go with the flow as we always do in Fiji, as things can go wrong but we try to take it easy and move on.
The odd parts were when feedback was requested and shared, there’d be promises of action and no further action follows. In one on-site restaurant, the insects got so bad that they turned off the lights and we ate in darkness. We took my son the next day to reception to ask if there was anything that could be done to treat the bites from that dinner, and were told we can go to the medical centre if we wanted to (up to us we were told). At another on-site dinner, the fish came out cold and raw, yet was left for 15 mins before they reluctantly took it to recook. Rooms were never cleaned before 3pm and most days after 5pm.
I emailed the manager after they contacted me and a few days later, still no acknowledgment or reply. I had a loyalty staff member contact me the day before checkout so I thought to extend the courtesy and go see her face to face, to explain my feedback and show her the attached photos, which she assured me would be addressed with me before we check ou
Angelo
8 nachten verbleven in december 2025
