Angie was excellent in responding to any text I sent her, we even got late checkout with no problem as our flight home wasn't until 3:30pm. The unit was clean, sand less, and updated. Loved the shower! View was beautiful, everything was as expected! Like any other hotel (it seems) quilt/comforter was not washed and neither were pillow shams. We used them, but were directed not to strip them at checkout unless visibly dirty, which was my ONLY negative. Everything else about the unit was perfect. As for the resort, again everything was great except: laundry. Dryer ate 4 worth of quarters, that Angie refunded immediately via front desk and the first load we did, the dryer left residue on 3 of our shirts and one pair of my boyfriends shorts. Someone did tell us the laundry in the next building over was much better? And the other thing was indoor pool/Jacuzzi towels were not stocked. We got out of the hot tub and realized there was no towels, brr.