These people were horrible and lairs. We drove 159 miles to no man's land only to be told they did not use Vrbo and we had no reservations. They claimed they e-mailed me but then said they did not have my e-mail address or any of my information. I think they cancelled our reservations on Vrbo and sent a message through this web site. Which I did not get. They claimed vrbo was a scam and they have no connection with vrbo. They never once apologized just said you got scammed.