2/10
Totally disappointed with this experience. After checking in and entering my room, I noticed brown stains which appeared to be human faeces on multiple walls behind and adjacent to the toilet. I immediately contacted housekeeping who were already on the floor. They took pictures and began cleaning but missed one of the spots on the wall.
I informed front desk and aksed to be given a new room. They said this could not be done due to hotel being at full capacity. However, a quick online search showed rooms were available.
I informed them that I would be checking out immediately. Management is now refusing to refund me citing a no-refund policy. I am amazed that human faeces on walls does not constitute an exemption to this policy..
Brent Devon
4 nachten verbleven in juli 2025