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Avis sur The Pines Melaka

4 out of 5
The Pines Melaka
33, Jalan Tun Sri Lanang, Malacca City

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 386 avis sur 942." "
Note des voyageurs de 8 (Bien), d’après 392 avis sur 942." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 942." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 942." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 942." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Anne-Marie

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

8/10 Bien

Nicolas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, next to the river
Séjour de 2 nuits en février 2024
Réponse de The Management le 1 mars 2024
Dear Nicolas,Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.'Best regards,The Pines Melaka

4/10 Médiocre

Matthias

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Bruyant
Pas agréable du tout, bruyant notamment.
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Great staff but disappointing maintenance
We stayed in 2 poolside suites but we had to change rooms when we first arrived as the doors to the patios would not lock.The rooms are very big and comfortable. However, there was a lack of real maintenance on our floor, with peeling wallpaper in the halls, rusting rails preventing the shutters to the pool opening fully, scuffs on the walls and lots of dust under the curtains next to the bed and under the TV. I even cleaned the top of the light switches to the bathroom with a cotton bud. This type of thing could easily be done once in a while by housekeeping. The bathroom, bedding, floors and kitchen area, on the other hand, were very clean. Our room was quiet and the air conditioning worked well. The major plus points of this hotel are the breakfast spread, which has huge choices for every taste, and the dedication of the hotel staff, from front desk to the concierge, the shuttle drivers and dining room staff. Our stay was pleasant overall but management should be vigilant about overall upkeep.
Séjour de 3 nuits en août 2017
Réponse de Dayang Haslinda le 3 sept. 2017
Dear Sir, Thank you for staying with us and having the time to review on our facilities and services. We have taken notes of all your comments regarding the room and building defects and these has been looked into seriously to ensure the comfort of all our value guests. Despite on the above, we are glad to know that the buffet breakfast and services rendered by our staffs have met your expectation. Thank you once again and we certainly look forward to welcoming you back to The Pines Melaka in the not too distant future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour à Malacca

6/10 Satisfaisant

Ulrike

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de The Management le 24 avr. 2024
Dear Ulrike,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka

10/10 Excellent

Saffronz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great room
Séjour de 1 nuit en mars 2024
Réponse de The Management le 31 mars 2024
Dear Saffronz,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka

6/10 Satisfaisant

Nilmini Manori

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.
Séjour de 1 nuit en mars 2024
Réponse de The Management le 28 mars 2024
Dear Nilmini,Thank you for sharing this with us and we deeply apologized for the shortfalls of our room condition. Your feedback will be shared with the units concerned for immediate rectification and improvement. Thank you for choosing The Pines Melaka and we hope you will give us another opportunity to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka

8/10 Bien

SAY KEE

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up
Séjour de 3 nuits en mars 2024
Réponse de The Management le 26 mars 2024
Dear Say Kee,Thank you for sharing this with us and we apologized for the technical shortfalls of our room. Your feedback is valuable to us and it will be shared to the unit concerned for immediate improvement. We hope your stay was pleasant and we look forward to serve you again on your return visit in the near future.Best regards,The Pines Melaka

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff and services are excellent. Would come Back again
Séjour de 4 nuits en mars 2024
Réponse de The Management le 19 mars 2024
Dear Andy,Thank you for the inspiring comments and it was indeed an honor to have you as our guest. Thank you for choosing The Pines Melaka as we look forward to serve you again on your return visit to the historical Melaka soon.Best regards,The Pines Melaka

10/10 Excellent

Haridas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Management le 13 mars 2024
Dear Haridas,It was an honor to have you as our guest. Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.Best regards,The Pines Melaka

8/10 Bien

Wai Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean not fancy
The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.
Séjour de 4 nuits en février 2024
Réponse de The Management le 29 févr. 2024
Dear Wai Ling,Thank you for sharing your stay experience. Rest assured that areas highlighted will be shared with the relevant department for improvement.Thank you for choosing The Pines Melaka and we look forward to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Nor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 30 janv. 2024
Dear Nor,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté et confort de la chambre
Can you sort out the breakfast food temperature.
Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk le 30 janv. 2024
Dear Paul,Thank you for sharing your experience with us. We truly apologized for the shortfalls and rest assured your valuable comments will be shared with the units concerned. We hope you had a memorable stay with us and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Sankaran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shopping and food very convenient
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 1 févr. 2024
Dear Sankaran,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Bien

Oscar

Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 1 févr. 2024
Dear Oscar,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Bien

SAY KEE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, friendly staff, adequate parking. However, wifi is slow
Séjour de 3 nuits en décembre 2023
Réponse de The Management le 5 janv. 2024
Dear Say Kee,We are delighted to know that you had a pleasant stay with us during your recent visit. We look forward to welcoming you back to The Pines on your upcoming visit to the historical Melaka.Best Regards,The Management.

8/10 Bien

Kumaran

Les points forts : Propreté
Decent hotel
Séjour de 2 nuits en décembre 2023
Réponse de Front Office le 30 janv. 2024
Dear Kumaran,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Yew

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️
Séjour de 1 nuit en décembre 2023
Réponse de The Management le 5 janv. 2024
Dear Yew,We are delighted to know that you has pleasant stay with us during your recent visit. Thank you for the valuable feedback and we look forward to welcome you back again to The Pines on your next visit to the historical Melaka.Best Regards,The Management.

8/10 Bien

SAY KEE

Voyage en famille
Les points forts : Propreté et personnel et service
One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Hui Ying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 1 févr. 2024
Dear Hui Ying,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

10/10 Excellent

Chong

Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 1 févr. 2024
Dear Chong,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Bien

Sohaib, SINGAPORE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 1 févr. 2024
Dear Sohaib,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

6/10 Satisfaisant

Jeanine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Manling

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

6/10 Satisfaisant

Manling

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

10/10 Excellent

Karsten

Voyage d’affaires
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Aishah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are spacious and affordable, worth the money.
Séjour de 2 nuits en août 2023

8/10 Bien

Chew Seng

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Debaan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

CHIN

Séjour de 1 nuit en septembre 2023

8/10 Bien

SK

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Value for money & convenient
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Kong Meng

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Short Weekend Getaway
It was our second time staying at this hotel.Stayed again this round cos all the good food places are within walkable distances.highly the bulldog, a reservation only dine in for lunch and dinner.supwrber food and reasonable prices.the hotel room was a tad disappointing.booked with bathtub but unable to use as it was tilted at one side and water can't drain away.left message at the front desk to get it fixed while we are out.after so many hours, we returned to our room only to find out nothing was done.called front desk again,and they gave all sort of excuse.finally a technician came to fix but we lost the mood to use it already.the breakfast was the same for the three mornings we stayed.thumbs down all the way and limited variety.overall a let down stay this time.avoid booking rooms with bathtub cos all not in good condition and the service was lacklustre.book at your own risk.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Abdul Malik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Pines Hotel Review
I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Spacious Room
Overall it was an excellent experience but a few things should not have happened in a good hotel: The bedsheets were visibly dirty despite the request to ensure clean bedsheets during booking. During check-in, there were about 6 front desk staff, and neither of them made eye contact or addressed me, even though there were no other customers. All staff continued to talk to each other, I (the only customer at that time) had to wait at the counter for a minute or 2, for them to finish talking to each other and assist me with check-in.
Séjour de 1 nuit en septembre 2023

8/10 Bien

SAY KEE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the big rooms with sofa bed and table with the 2 chairs if we choose to dine in the room
Séjour de 3 nuits en septembre 2023

8/10 Bien

chong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

8/10 Bien

Nicole

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023

10/10 Excellent

SHING

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good choice for family travel
Renewal hotel with God service, 4 pax room is very good for family
Séjour de 3 nuits en août 2023
Réponse de The Pines Melaka le 10 août 2023
Dear Shing, Thank you for sharing your experience at The Pines Melaka through the Guest Satisfaction Survey.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay.Thank you again for your time and come visit us again soonThe Pines Melaka

10/10 Excellent

Izura

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en juillet 2023
Réponse de The Pines Melaka le 10 août 2023
Dear Izura, Thank you for your good rating through Guest Satisfaction Survey.Thank you again for your time and come visit us again soon!The Pines Melaka

10/10 Excellent

Wai Ling

Séjour de 7 nuits en janvier 2023
Réponse de The Pines Melaka le 10 août 2023
Dear Wai Ling,Thank you for your good rating through Guest Satisfaction Survey.Please come visit us again soon!The Pines Melaka

10/10 Excellent

Puteri

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Chew Seng

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Sivakumar

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nil
Séjour de 1 nuit en juin 2023

10/10 Excellent

Yungming

Séjour de 2 nuits en juin 2023

8/10 Bien

SAY KEE

Séjour de 4 nuits en juin 2023

10/10 Excellent

Heike, Wuerzburg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tolle Unterkunft mit wunderschöner Aussicht und Personal (besonders Rebecca von der Rezeption)
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Koh Yee Loo

Les points forts : Propreté
Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.
Séjour de 2 nuits en juin 2023

8/10 Bien

Eng Seng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Jessica Diane, Ampang

Voyage en couple
The view from the room was nice and the room was clean. Will definitely stay again!
Séjour de 1 nuit en juin 2023