Receptie

Beoordelingen van Only YOU Hotel Atocha

4 out of 5
Only YOU Hotel Atocha
Paseo Infanta Isabel 13, Atocha, Madrid

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 770 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 180 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 1001 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Juriaan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van . op 25 jun 2023
.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
Great hotel and central voor my business purposes
2 nachten verbleven in juli 2021
Reactie van Only YOU Atocha Team op 26 jul 2021
Dear John: Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha! Best regards,

8/10 – Goed

Mario, CANCUN

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Malcolm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I have stayed in literally hundreds of hotels around the world, and this one -- particularly the staff (helpful at every turn, wonderfully engaging; breakfast) rank among the best ever -- if not THE best ever. Convenient, too, across from Atocha train center and the top two museums within easy walking distance. Absolutely loved it...and will return when next in Madrid.
2 nachten verbleven in mei 2024
Reactie van Front Desk Trainee op 28 mei 2024
Dear Malcolm,You don't know how happy we are to read your comment and hear about your experience.We are glad to know that you consider us one of the best hotels in Madrid and that you will repeat with us in the future. The effort of our entire team is reflected in comments like yours that motivate us to continue working just as hard to offer this kind of experiences to all our guests.We will be happy to see you again soon.Thank you very much and greetings,

6/10 – Redelijk

Marina

Reisde met familie
It was an average and over priced.
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 26 mei 2024
Dear Marina,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha.I'm sorry that Only YOU has not fulfilled your expectations. We work hard every day to offer the best service, to make each experience unique. We hope to see you back soon in Madrid and be able to exceed your expectations.Kind regards,

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and very clean and modern
6 nachten verbleven in mei 2024
Reactie van Front Desk Agent op 25 mei 2024
Dear Richard,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

8/10 – Goed

Lance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool hotel, good location, very hip, a lot of amenities, only criticism is the rooms are small. But buffet breakfast is amazing. In regards to the hotel itself, it’s on par with any of the coolest hotels in NYC.
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 25 mei 2024
Dear Lance,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. Again, thank you very much for choosing us.Greetings,

10/10 – Uitstekend

Pyli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was great. There is construction in front of the hotel so if you arrive by the Atocha train station there is walk around you have to do. Nothing major. The restaurant service was a let down, which sucked because it was my birthday. Food was average and the rooftop was closed for a private event, this should have been communicated prior. It’s not the same than to eat almost in the lobby. Still I would recommend the hotel but not the restaurant.
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 25 mei 2024
Dear Pyli,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you again here.Kind regards,

8/10 – Goed

VASILII

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine
2 nachten verbleven in mei 2024
Reactie van Front Desk Agent op 25 mei 2024
Dear Vasilii,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. We hope to see you again soon in Only YOU Atocha to make you feel at home again.Kind regards,

10/10 – Uitstekend

Willie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want luxury and convenience this is your place.
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 20 mei 2024
Dear Willie,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 – Uitstekend

Wan Chien

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean and convenient...right across from the central train station. The hotels rooftop restaurant is amazing.
2 nachten verbleven in mei 2024
Reactie van Front Desk Team op 17 mei 2024
Dear Wan,First, we thank you for taking the time to write this review.We are glad that you have enjoyed your stay with us.We hope to see you here very soon.Thank you and have a lovely day.Kind regards,

6/10 – Redelijk

Claudia, San Juan

Reisde met partner
Positief: Personeel en service
Property nice, needs updating, rooms small and near train station which is extremely busy with traffic, not near the beautiful landmarks!
3 nachten verbleven in mei 2024
Reactie van Front Desk Team op 16 mei 2024
Dear Claudia,Thank you for taking the time to write a review about your experience with us.We would like to present our apologies for the inconvenience during your stay.From Only YOU Atocha we strive to make your before, during and after experience the best as possible.Sincerely,

8/10 – Goed

Zhuoli

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Pack breakfast if leave earlier
3 nachten verbleven in mei 2024
Reactie van Front Desk Team op 16 mei 2024
Dear Zhuoli,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings

10/10 – Uitstekend

Piedad

Positief: Voorzieningen
Excelente opción de alojamiento a 1 minuto de Atocha
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 9 mei 2024
De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia y por escribirnos un comentario tan delicado. Es un placer escuchar que ha disfrutado de la experiencia que ofrecemos.De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.Un saludo,

10/10 – Uitstekend

Ragava Khanna, Houston

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel , Not much around hotel but next to train station and metro to go to places
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 9 mei 2024
Dear Ragava, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely boutique hotel, friendly staff. Go for the breakfast option, you won’t regret it.
4 nachten verbleven in mei 2024
Reactie van Front Desk Trainee op 8 mei 2024
Dear Ian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer and that you liked our breakfast.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Meno, Orangeburg

5 nachten verbleven in april 2024
Reactie van Front Desk Agent op 25 mei 2024
Dear Meno,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you soon at Only YOU Hotel Atocha!

6/10 – Redelijk

Julia

Shabby and tired
1 nacht verbleven in mei 2024
Reactie van Front Desk Agent op 8 mei 2024
Dear Julia,We would like to thank you for choosing Only YOU Hotel Atocha and for taking the time to share your experience at the hotel. Your opinion is very important to us as it helps us to continue working every day to meet our customers' needs and offer an excellent service.We will take note of the improvements you suggested to continue offering the best service we can. We hope to see you soon at the Only YOU Hotel Atocha and exceed your expectations!

8/10 – Goed

EDUARDO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es agradable y el personal amable. Es muy ruidoso en la noche
1 nacht verbleven in mei 2024
Reactie van FRONT DESK TEAM op 5 mei 2024
Estimado Eduardo,En primer lugar, le agradecemos que se haya tomado la molestia de escribir esta reseña.El esfuerzo de todo nuestro equipo se refleja en comentarios como el suyo que nos motivan a seguir trabajando igual de duro para ofrecer este tipo de experiencias a todos nuestros huéspedes. Estaremos encantados de volver a verle pronto. Muchas gracias y un saludo,

10/10 – Uitstekend

Sergio

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is beautiful and trendy!!
2 nachten verbleven in april 2024
Reactie van FRONT DESK TEAM op 4 mei 2024
Dear Sergio, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Tory

Reisde met familie
Good
3 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 4 mei 2024
Dear Tory,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 – Uitstekend

Stuart

5 nachten verbleven in april 2024
Reactie van Front Desk Team op 17 mei 2024
Dear Stuart,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.It is a pleasure to know that you have enjoyed your stay with us.We hope to see you again here.Kind regards,

10/10 – Uitstekend

Stuart

1 nacht verbleven in april 2024
Reactie van Front Desk Team op 17 mei 2024
Dear Stuart,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay.We hope to see again here.Kind regards,

8/10 – Goed

Nanako

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
きれいに掃除されていて、ウェルカムドリンクやチェックアウト時にもドリンクをもらえました。 駅にも徒歩数分で便がめちゃくちゃよかったので、翌朝早いRenfeに乗るにはベストです。
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 27 apr 2024
Dear Nanako, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Cesar

Positief: Netheid, personeel en service en voorzieningen
Muy buen hotel
5 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 26 apr 2024
Estimado Cesar , ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado!¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!

10/10 – Uitstekend

Moshe, Tel Aviv

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean well maintained. Friendly staff. Some construction around the hotel, especially if you are coming from Atoch train station.
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 25 apr 2024
Dear Moshe, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Boris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unique experience at this hotel that is very comforting. Next to a lovely and huge park that you must visit.
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 25 apr 2024
Dear Boris,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

8/10 – Goed

Harry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van FRONT DESK TEAM op 11 mei 2024
Dear Harry,Thank you for staying with us and for giving us a good score.Greetings,

8/10 – Goed

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are terrific - very responsive and welcoming. The room was very nice. Comfortable bed and great shower. The only thing that needs improvement is the breakfast. The restaurant and terrace are lovely. We just found that the quality of the food at the breakfast was just okay and the layout of the buffet was challenging. All in all a lovely stay and the staff and little extras made it a lovely stay.
1 nacht verbleven in april 2024
Reactie van Front Desk Agent op 21 apr 2024
Dear Amary,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you back soon in Madrid and be able to exceed your expectations.Greetings,

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, clean comfortable linens, confortable bed, clean bathroom, great water pressure, USB plugs for electronics. Beautiful lobby with a great bar and location at the end of grand via in atocha is excellent
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 21 apr 2024
Dear Daniel,You don't know how happy we are to read your comment and hear about your experience.We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.It is a pleasure to hear that you liked the room, the location and our lobby. You will always be welcome, and at the same time we hope to see you again soon!Greetings,

10/10 – Uitstekend

Brian, Edmonton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good. Rooftop bar was nice.
3 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 21 apr 2024
Dear Brian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, and that you liked the rooftopbar.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Front Desk Team op 16 apr 2024
Dear Peter,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and as well for giving us a good score.We hope to see you again here.Kind regards,

10/10 – Uitstekend

Eduardo

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great!
6 nachten verbleven in april 2024
Reactie van FRONT DESK TEAM op 15 apr 2024
Estimado Eduardo,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único.¡Le esperamos pronto de vuelta en Only YOU Hotel Atocha!

8/10 – Goed

Carlos

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Buen hotel con gran diseño. Exelente ubicación.
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 14 apr 2024
Estimado Carlos,De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia y por escribirnos un review. Es un placer escuchar que ha disfrutado de la experiencia que ofrecemos. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.Un saludo,

10/10 – Uitstekend

Suzanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great choice for a weekend in Madrid- amazing hotel with great service
2 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 14 apr 2024
Dear Suzanne, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

8/10 – Goed

BENJAMIN, Coral Gables

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fair value for money. In front of Atocha station.
1 nacht verbleven in april 2024
Reactie van Front Desk Agent op 13 apr 2024
Dear Benjamin, Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 – Uitstekend

Maribeth, Chester Springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Short walk to the Prado Museum. Nice 7-th Floor Outside Restaurant.
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 13 apr 2024
Dear Maribeth, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, by the location and the Restaurant. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Barry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location,fantastic and helpful staff,quiet,very comfortable.
2 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 11 apr 2024
Dear Barry,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,

10/10 – Uitstekend

Peter, Ottawa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff was very friendly and courteous. Attentive to every detail. In our case they were very meticulous to ensire our stay was enjoyable and memorable. For this stay, definitely a 5-star, if not six!
2 nachten verbleven in april 2024
Reactie van Front Desk Trainee op 10 apr 2024
Dear Peter,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind regards,

10/10 – Uitstekend

Jonathan

2 nachten verbleven in maart 2024
Reactie van Front Desk Agent op 30 apr 2024
Dear Jonathan,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Greetings

6/10 – Redelijk

Yoriko

Reisde met familie
VIP Access でのサービスは何も提供されなかった。ホテルの予約時はゴールドのステイタスだったのが、今回の旅行の時の際に確認したらブルーに下がっていた。この様な場合、VIPサービスを要求できるのかどうか判断できなかった。部屋に少なくとも無料のお水くらいはサービスで置いて欲しい。今回の旅行で6ヶ所のホテルを利用したが、このホテルだけ無料の水が部屋に 置かれていなかった。
2 nachten verbleven in april 2024
Reactie van FRONT DESK TEAM op 9 apr 2024
Dear Yoriko,First of all, I would like to thank you for the trust placed in Only YOU Hotel Atocha, as well as your dedication in responding to the quality survey.I am glad that you enjoyed your stay in Madrid. We will take note of the improvements you indicate to continue offering the best service. In relation to the Expedia guest category, we would not be able to tell you what caused the category drop from Gold to Blue.On the hotel's part, we always offer the option of a free upgrade to Expedia Gold customers, as long as we have superior category rooms available for your stay.On the other hand, the rooms do not include complimentary water, which is why we offer it from reception, where you can request it throughout your stay.We hope to see you back soon in Madrid and to be able to exceed your expectations.

10/10 – Uitstekend

Guy and Lara

1 nacht verbleven in april 2024
Reactie van FRONT DESK TEAM op 28 apr 2024
Dear Guy and Laura,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,

10/10 – Uitstekend

MARISOL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in april 2024
Reactie van Front Desk Trainee op 3 apr 2024
Dear Marisol,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

8/10 – Goed

Natasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the room and the location but the breakfast options were a bit disappointing
1 nacht verbleven in maart 2024
Reactie van FRONT DESK TEAM op 4 apr 2024
Dear Natasha,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.At the same time we would like to apologize if we did not reach your expectations regarding to the breakfast.We hope to see you again soon at Only YOU Atocha to offer you the best stay and experience possible.Greetings,

10/10 – Uitstekend

Alfonso

1 nacht verbleven in maart 2024
Reactie van Front Desk Trainee op 19 apr 2024
Dear Alfonso,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 – Uitstekend

Jorge Armando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in maart 2024
Reactie van Front Desk Team op 30 mrt 2024
Estimado Jorge,En nombre de todo el equipo de Only YOU Atocha nos gustaría agradecerle su reseña.Es para nosotros todo un placer leer comentarios como el suyo. Esperamos volver a verle pronto en Only YOU Atocha para volver a hacerle sentir como en casa.De nuevo, muchas gracias por habernos elegido.Un cordial saludo,

10/10 – Uitstekend

Masail

2 nachten verbleven in maart 2024
Reactie van Front Desk Trainee op 18 apr 2024
Dear Masail,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!

10/10 – Uitstekend

Kem

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent in meeting our needs and concerns, plus assisting with very good information for Madrid.
4 nachten verbleven in maart 2024
Reactie van Front Desk Agent op 29 mrt 2024
Dear Kem,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offered.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Best regards,Frontdesk TeamOnly YOU Hotel Atocha

10/10 – Uitstekend

Coty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms a bit on the small side but overall great experience, had many good gestures thru our stay
1 nacht verbleven in maart 2024
Reactie van Front Desk Trainee op 26 mrt 2024
Dear Coty,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,

10/10 – Uitstekend

Isabelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très dynamique comme endroit.
1 nacht verbleven in maart 2024
Reactie van Front Desk Trainee op 26 mrt 2024
Dear Isabelle,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind Regards,