3 bars, bar en milieu de piscine, bar en bord de piscine
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Avis sur Hilton Luxor Resort & Spa

5 out of 5
Hilton Luxor Resort & Spa
New Karnak, P.O. Box 13, Luxor

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 719 avis sur 918." "
Note des voyageurs de 8 (Bien), d’après 135 avis sur 918." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 918." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 918." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 918." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Frédéric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel de luxe, chambres spacieuses et confortables. Literie et oreillers de qualité. Le personnel est serviable, toujours souriant et prêt à aider. Nous avons très bien mangé, tant pour le déjeuner buffet que pour le souper. La piscine infinité et la vue non obstruée sur le Nil à partir de celle-ci rendent les lieux idylliques.
Séjour de 3 nuits en janvier 2024
Réponse de Florian Gruhl le 29 janv. 2024
Dear Frédéric,We extend our sincere gratitude for sharing your recent experience at the Hilton Luxor Resort & Spa on the.We are thrilled to learn that our services surpassed your elevated expectations. Your feedback has been enthusiastically conveyed to our team members, and it will undoubtedly serve as an inspiration for them to continue their relentless pursuit of excellence.We eagerly anticipate the pleasure of welcoming you back to your "home away from home" in Egypt.Warm regards,Florian GruhlGeneral Manager

10/10 Excellent

Bernard

Séjour de 2 nuits en janvier 2024
Réponse de Florian Gruhl le 29 janv. 2024
Thank you for the 5* rating! We are thrilled to hear that you had a wonderful experience with us. Our team works hard to ensure that every guest feels at home, and it is fulfilling to know that we achieved that during your stay. Thank you for choosing our hotel and we look forward to hosting you again.Kind Regards,Hilton Luxor Resort & Spa

6/10 Satisfaisant

Jacques

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La nourriture est moyenne, le buffet spectacle offert sur la terrasse de la piscine est ordinaire. Les plats sont froids.
Séjour de 4 nuits en octobre 2023
Réponse de Florian Gruhl le 19 oct. 2023
Dear Jacques, Thank you very much for having chosen Hilton Luxor Resort & Spa to spend your holiday.It is to our utmost pleasure to read that you enjoyed your stay with us. I shared your feedback with the entire team members who they are looking forward for your next visit very soon.Regarding your remark about the food, I forwarded it to the Food & Beverage department for their further discussion.We hope to see you again soon at our sunny resort.Kind regards, Florian GruhlGeneral Manager

10/10 Excellent

magali

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super staff, très belle vue, super options restaurants, belle chambre très confortable
Séjour de 2 nuits en septembre 2023
Réponse de Florian Gruhl le 14 sept. 2023
Dear Magali, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal sur le Nil
Superbe hôtel, excellent séjour. Emplacement idéal en première ligne sur le Nil malgré l’éloignement du centre ville (mais en taxi cela devrait vous coûter entre 30 et 50 LE après négociation). 2 superbes piscines donnant directement sur le Nil et de l’autre côté la vallée des rois. C'était vraiment vraiment superbe ! Excellent petit déjeuner. Chambres très propres, même si un petit rafraîchissement notamment au niveau de la salle de bain pourrait être fait. Pressing hyper rapide, moins de 3h après le linge était impeccablement posé sur notre lit. SPA vraiment bien équipé. A noter que le SPA homme et séparé de celui des femmes. Nous avons beaucoup apprécié notre séjour, l’emplacement sur le Nil et les piscines valent largement le coup. Nous recommandons sans hésiter cet hôtel et seront ravis d’y revenir.
Séjour de 3 nuits en août 2023
Réponse de Florian Gruhl le 14 sept. 2023
Dear Sandra, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations.I shared personally your feedback with our team members, and they were so happy to know that their efforts were up to your entire satisfaction.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Badara

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Florian Gruhl le 11 sept. 2023
Dear Badara, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at Hilton Luxor Resort & Spa.We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. This is our Hilton promise to ensure every guest feels cared for, valued and respected.Looking forward to welcoming you again soon to “your home away from home “in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Philippe

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic place!
Séjour de 3 nuits en juillet 2023
Réponse de Florian Gruhl le 28 juil. 2023
Dear Phillipe, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa.I am very happy to know that our services exceeded your high expectations.Looking forward to welcoming you again to “your home away from home”, in Egypt.Yours sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Aurélie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2023
Réponse de Florian Gruhl le 4 juil. 2023
Dear Aurelie, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Ebookers website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

zitoun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L hotel est magnifique, très propre, le personnel est tres gentils, serviable, ils nous mettent tres a l aise. Tout le personnel se plit en 4 pour nous. Trouve des solutions pour nous en ce qui concerne les excursions. Je reviendrais pour profiter de l hotel, et pour la gentillesse du personnel. Je voulais prolonger mon sejour mais je n'ai pas pu par manque de temps. La prochaine fois je reviendrai directement a cet hotel.
Réponse de Florian Gruhl le 9 mai 2023
Dear Valued Guest,Thank you very much for your kind comments that you have posted on the website about your recent stay at the Hilton Luxor Resort & Spa.I cannot find the suitable words to express my appreciation. Your great comments will further encourage our leitmotiv to maintain our quality focus and to continuously strive for excellence.I am proud to know that our services exceeded your high expectations and that you had the most enjoyable stay with us. I have shared your feedback the team members who are very delighted to know that her efforts have ended up to your enjoyment.Thank you once again and we are looking forward to welcoming you soon again to “Your home away from home”, in Egypt.Yours sincerelyFlorian GruhlGeneral Manager

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hotel un peu isolé. Cadre magnifique au bord du nil. Tres bon petit dejeuner. Seul bemol : la sono a fond au bord de la piscine, ça jure avec le calme du paysage.... Par contre, la piscine de la zone spa face au nil est un regal pour se reposer apres une bonne journée de visite. Enfin, l astuce d afficher les prix officielles des taxia vous evite des negociations inutiles. Tres bien pensé.
Séjour de 4 nuits en avril 2023
Réponse de Florian Gruhl le 19 avr. 2023
Dear Seteve, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Lionel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel, bien entretenu, magnifiques piscines, très bon service, personnel prévenant et chaleureux, belle vue sur le Nil. Petit déjeuner excellent, en revanche un peu déçus par les restaurants du soir. Au global, nous conseillons vraiment, et n’hésiterons pas à y revenir.
Séjour de 6 nuits en avril 2023
Réponse de Florian Gruhl le 10 avr. 2023
Dear Lionel, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

6/10 Satisfaisant

Pierre henri

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
L'hotel est idéalement situé sur le bord du Nil le service est inégal Réception et doorman très bien Restauration et bars très moyen Chambre et sdb correctes mais petites
Séjour de 3 nuits en mars 2023
Réponse de Florian Gruhl le 2 avr. 2023
Dear Pierre, Greetings from Hilton Luxor Resort & SpaThank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa.We are happy to see that in general you were happy with our service, and please accept our apology for any inconvenience caused to you during your stay with us.We really are looking forward to seeing and welcoming you back again to your second home.Sincerely,Florian GruhlGeneral Manager

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotel I’ve been
Réponse de Florian Gruhl le 7 déc. 2022
Dear Carl,Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

Samy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Époustouflant
Séjour incroyable sûrement le meilleur Hotel de Luxor n’hésitez pas !
Séjour de 4 nuits en octobre 2022
Réponse de Florian Gruhl le 20 oct. 2022
Dear Valued Guest,Warm Greetings from Hilton Luxor resort & spa,I would like to thank you for your kind comments about your recent stay at Hilton Luxor Resort & Spa.I was very happy to know that our services exceeded your expectations that you are expecting from a Hilton Hotels & Resorts. Looking forward to welcoming you again in the near future to our sunny resort.Kind RegardsFlorian GruhlGeneral Manager

10/10 Excellent

remi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Florian Gruhl le 5 sept. 2022
Dear Remi, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website.I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations.We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards,Florian GruhlGeneral ManagerHilton Luxor Resort & Spa

10/10 Excellent

magali

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, nice pool with good view, very good food
Séjour de 1 nuit en août 2022

10/10 Excellent

Mario

Séjour de 1 nuit en juin 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Hôtel fantastique très bien situé. Les chambres sont petites mais propres et confortables. La piscine est incroyable et le coucher de soleil sur le Nil et la vallée des rois sont magnifiques
Séjour de 2 nuits en mai 2022
Réponse de Florian Gruhl General Manager le 21 juin 2022
Dear Valued Guest, Thank you very much for choosing to stay at Hilton Luxor Resort & Spa and for your comments. So glad we were able to help you feel comfortable. We really are looking forward to seeing and welcoming you back again to your second home. Sincerely, Florian Gruhl General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de Florian Gruhl General Manager le 21 juin 2022
Thank you very much for your rating that you have posted on Expedia website

10/10 Excellent

The Long

Séjour de 1 nuit en avril 2022
Réponse de Florian Gruhl General Manager le 4 mai 2022
Dear Valued Guest, Thank you indeed for taking the time share us your experience at our resort via Hotels.com site. Kind Regards, Florian Gruhl General Manager

10/10 Excellent

Clément

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All was perfect
All was perfect in this hotel from begin to end. No negative point. All the staff was kind, smiling and present to help us at any time. Probably one of the best hotel we did in the world. As the staff often said to us « feel here like at home »
Séjour de 3 nuits en mars 2022
Réponse de Florian Gruhl General Manager le 14 avr. 2022
Dear Clément, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa. I am very happy to know that our services exceeded your high expectations. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely

8/10 Bien

LAETITIA

Séjour de 2 nuits en mars 2022
Réponse de Florian G le 13 mars 2022
Dear Laetita, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at Hilton Luxor Resort & Spa. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. This is our Hilton promise to ensure every guest feels cared for, valued and respected. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Yours sincerely, Florian Gruhl General Manager

4/10 Médiocre

Marie-Hélène

Séjour de 2 nuits en décembre 2021
Réponse de Florian G le 31 déc. 2021
Dear Marie-Hélène, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Hotels.com website. We sincerely appreciate your feedback and we're sorry you were unhappy with the service and overall experience. Our Executive Team is reviewing your ratings but I would greatly appreciate receiving more details to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Sincerely, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

magali

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé face au Nil et vallée des rois et proximité Karnak
Séjour de 2 nuits en décembre 2021
Réponse de Florian G le 25 déc. 2021
Dear Magali, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa. I was very happy to know that our services exceeded your expectations. I shared personally your feedback with our team members, in particular with Mohamed and Abdel Salam, and they were so happy to know that their efforts were up to your entire satisfaction. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely, Florian Gruhl General Manager

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Florian Gruhl, General Manager le 14 nov. 2021
Dear Valued Guest, Thank you for choosing Hilton Luxor Resort & Spa to spend your vacation & for scoring us 10. Looking forward to welcoming you back again soon at our resort. Best regards,

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cette hôtel est parfait, nous nous y sommes rendu pour un week-end à Louxor durant notre séjour à Hurghada et j’ai même regretté de ne pas pouvoir y rester plus longtemps !
Séjour de 2 nuits en octobre 2021
Réponse de Florian G le 13 oct. 2021
Dear Linda, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Florian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel favoris en Egypte
3 nuits au hilton de Louxor, les chambres sont spacieuses, la literie de qualité. Notre chambre était côté parking donc assez bruyante malheureusement, le rideau était cassé ce qui laissait entrer le jour dans la chambre. Sinon nous avons adoré cet hôtel, le petit dej, la piscine, l’emplacement, et le service qui est absolument parfait. Petit mot pour Elshazly, qui a été à notre écoute, très chaleureux et que j’espère recroiser un jour ! Merci pour tout
Séjour de 3 nuits en octobre 2021
Réponse de Florian G le 6 oct. 2021
Dear Florian, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Hotels.com website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. Regarding to your comments about the room, curtains and the noise has been forwarded to the concerned departments to make sure to take the proper action and make everything right. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Sacha

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Florian G le 5 oct. 2021
Dear Sacha, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on hotels.com website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Abdelmalek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour très agréable au Hilton, surtout pour la vie magnifique qu’offre l’hôtel. La piscine est vraiment dans un cadre idyllique au bord du Nil. L’hôtel est au nord mais en uber il est a 15 min du centre. Donc très bien placé pour être au calme.
Séjour de 1 nuit en septembre 2021
Réponse de Florian G le 2 oct. 2021
Dear Abdelmalek, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Ebookers website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Elsa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meilleur hôtel testé en Égypte
Meilleur hôtel que nous ayons eu l'occasion de tester en Égypte. Sublime vue sur le Nil et la vallée des rois. La piscine "zen" avec les transats et hamacs permet de se reposer après de longues matinées de visites. Le personnel est très agreable. Et enfin le petit déjeuner est royal, frais, de qualité, avec omelettes, falafels et crêpes à la demande. Vraiment un séjour parfait
Séjour de 3 nuits en septembre 2021
Réponse de Florian G le 27 sept. 2021
Dear Elsa, Thank you indeed for your comments that you have posted on Hotels.com website about your recent stay at Hilton Luxor Resort & Spa. I was very happy to know that our services exceeded your expectations. I shared personally your feedback with our team members and they were so happy to know that their efforts were up to your entire satisfaction. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely, Florian Gruhl General Manager

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Très bel hôtel avec une vue époustouflante sur le Nil et la vallée des Rois. Les piscines sont sublimes mais les chambres vraiment vieillottes. Le personnel est vraiment très gentil.
Séjour de 5 nuits en septembre 2021
Réponse de Florian G le 18 sept. 2021
Dear Sarah, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La gentillesse du personnel et spécialement les hôtesses de la réception.
Séjour de 2 nuits en juillet 2021
Réponse de Florian G le 17 juil. 2021
Dear Valued Guest, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa. I was very happy to know that our services exceeded your expectations. I shared personally your feedback with our team members and they were so happy to know that their efforts were up to your entire satisfaction. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely, Florian Gruhl General Manager

10/10 Excellent

Marie Myriam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le meilleur de Louxor
C'est mon deuxième séjour au hilton Louxor, a part vous dire que cest le meilleur a louxor, je ne pourrai rien dire de plus....le meilleur coach sportif du monde est ici Nedal....quant au spa : le rêve, les masseuses hyper pro et tout le personnel de l l'hôtel est a la fois discret et présent....je reviendrai et grand merci a aza du spa de mavoir fait découvrir cet hôtel
Séjour de 6 nuits en juin 2021
Réponse de Florian G le 26 juin 2021
Dear Marie, Thank you indeed for your comments that you have posted on Expedia website about your recent stay at Hilton Luxor Resort & Spa. I was very happy to know that our services exceeded your expectations. I shared personally your feedback with our team members and they were so happy to know that their efforts were up to your entire satisfaction. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely, Florian Gruhl General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel avec une superbe vue sur le Nil, personnel du petit déjeuner au top, serviable professionnel et souriant !! Piscine très bien mais musique un peu trop forte. (A savoir que je n’écoute pas de musique donc certains n’en seront pas gênés) Chambre propre un peu petite, salle de bain qui mérite un petit rafraîchissement. Balcon décevant, petit et vue en vis à vis sur un autre bâtiment de l’hôtel. Taxi de l’hôtel, très bonne rencontre avec un Monsieur bienveillant et respectueux !
Séjour de 3 nuits en mai 2021
Réponse de Florian Gruhl, General Manager le 11 juin 2021
Thank you for choosing our resort for your recent holiday. We are so happy to know that you had an enjoyable time with us. Your comment about comment about the bathroom has been taken into consideration for future renovation. Looking forward to welcoming you back again soon to your second home. Best regards,

10/10 Excellent

Amina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2021
Réponse de Florian Gruhl, General Manager le 2 juin 2021
Thank you for choosing our resort for your recent holiday and for rating us 10. We are happy to know that you enjoyed your stay with us. Looking forward to welcoming you back again soon to Hilton Luxor Resort & Spa. Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel
Séjour de 3 nuits en mai 2021
Réponse de Florian Gruhl, General Manager le 25 mai 2021
Thank you for choosing our resort for your recent vacation and for sharing with us your feedback through Expedia website. We are so happy to know that you had an enjoyable time with us. Looking forward to welcoming you back again soon to our sunny resort. Best regards

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Magnifique, vu extraordinaire !
Séjour de 3 nuits en mars 2021
Réponse de Florian G le 7 avr. 2021
Dear Valued Customer: Thank you indeed for your observations that you have posted on the Expedia website about your recent stay at Hilton Luxor Resort & Spa. I am very happy to know that you have enjoyed your stay with us and our staff services met your entire satisfaction. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely,

10/10 Excellent

marc-antoine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
Fantastique, staff very professional do not run for tips. Food at very decent price and quality (compared to other similar places). will come again.
Séjour de 3 nuits en mars 2021
Réponse de Florian G le 7 avr. 2021
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Jean

Les points forts : Propreté
Séjour de 5 nuits en décembre 2020
Réponse de Florian G le 5 janv. 2021
Dear Mr. Jean, Thank you very much for your feedback that you have posted on Expedia website about your recent holiday at Hilton Luxor Resort & Spa. I am very happy to know that our services exceeded your high expectations. Looking forward to welcoming you again to “your home away from home”, in Egypt. Yours sincerely Florian Gruhl General Manager

10/10 Excellent

Hervé

Séjour de 2 nuits en novembre 2020
Réponse de Florian le 19 nov. 2020
Dear Valued Guest, Thank you very much for your kind comments on Expedia website about your recent holiday at our resort. It is always good to receive a positive feedback. Many thanks for taking the time to advise us. Looking forward for your next visit to our sunny resort which I hope to be in the near future. Yours sincerely, Florian Gruhl General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
Top! Hôtel vraiment top! Accueil très sympa! Petit dej vraiment délicieux. Le personnel est très aimable.
Séjour de 2 nuits en octobre 2020
Réponse de Mohamed Ali le 7 nov. 2020
Dear Valued Guest , Greetings from Hilton Luxor Resort & Spa. It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire”. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali Reservation supervisor

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Florian G le 15 mars 2020
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on hotels.com website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Frederic

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Florian G le 10 mars 2020
Dear Mr. Frederic, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Florian, France

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
j’ai adoré cette établissement. La vue est magnifique, les couchés de soleil sont somptueux Deux piscines séparées pour pouvoir se relaxer. Le personnel est au petit soin La restauration est correcte, peut être le seul petit point négatif
Séjour de 4 nuits en mars 2018
Réponse de Florian G le 4 janv. 2020
Dear Mr. Florian, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

8/10 Bien

Marie, Saint Pierre Quiberon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel emplacement sur le Nil très cosy à l’abri de tout. Il fait juste retravailler un peu la restauration mais dans l’ensemble c’est un bel hôtel avec une vue extraordinaire
Séjour de 5 nuits en décembre 2019
Réponse de Florian G le 31 déc. 2019
Dear Ms. Marie, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai aimé la grande gentillesse et disponibilité du personnel. Je pense qu'au niveau des boissons chaudes du bar, on meut faire mieux, par exemple proposer du thé d'excellente qualité comme Thé Mariage et frères au lieu de servir du Lipton qui n est vraiment pas bon et basse qualité, vendu trop cher... Dans l'ensemble, très bel hotel, service excellent. Séjour inoubliable.
Séjour de 2 nuits en décembre 2019
Réponse de Florian G le 14 déc. 2019
Dear Valued Guest, I indeed would like to thank you for your remarks. It is to our utmost pleasure to read that our resort facilities & service exceeded your high expectations and you were able to experience our warm hospitality. Of course, your comments will encourage our team members to continuously strive for excellence. Looking forward to welcoming you back again soon as you mentioned to “your home away from home” in Egypt. Kind regards, Florian Gruhl General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique hôtel, le service au top et un cadre exceptionnel...
Séjour de 3 nuits en novembre 2019
Réponse de Florian Gruhl le 7 nov. 2019
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Ebookers site. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En retrait du centre.
Personnel agréable, disponible, vue prenante sur le Nil depuis les piscines. Oreillers relativement ferme, malgré le choix.Volume de la musique est assez fort et toujours la me sonorité.
Séjour de 5 nuits en octobre 2019
Réponse de Florian Gruhl le 26 oct. 2019
Dear M. Dominique, Thank you for your comments on Hotels.com website about your holiday at our resort. We are so happy to read that your impression about our hotel that it is the most beautiful hotel you have ever stayed in. Looking forward to welcoming you back again soon to “your home away from home” in Egypt. Best regards, Florian Gruhl General Manager

10/10 Excellent

Nawal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
J’ai beau réfléchir, je ne trouve pas de point négatif à cet hôtel!! Literie confortable, chambre magnifique, les piscines sont au top, la vue superbe, le personnel je donne un 10/10! Le buffet au petit déjeuner est génial ! On avait qu’une envie... c’est d’y rester plus longtemps ...
Séjour de 3 nuits en juin 2019
Réponse de Abeer Sayed le 3 juil. 2019
Dear.Sir, Greetings from Hilton Luxor Resort & Spa, It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire” kind regards , Abeer Sayed

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cadre exceptionnel, le client est roi dans cet établissement.
Séjour de 7 nuits en mai 2019
Réponse de Abeer le 23 mai 2019
Salutations du Hilton Luxor Resort & Spa ……… C’est avec grand plaisir que nous avons lu vos commentaires sur votre récent séjour au Hilton Luxor Resort & Spa. Il nous fait grand plaisir de savoir que vous avez apprécié votre séjour parmi nous. Nous voudrions vous remercier d'avoir pris le temps de remplir notre «questionnaire pour les invités Yours Sincerely, Abeer