Literie de qualité supérieure, surmatelas

Avis sur The Pierside Santa Monica

4 out of 5
The Pierside Santa Monica
120 Colorado Avenue, Santa Monica, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 370 avis sur 636." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 636." "
Note des voyageurs de 6 (Satisfaisant), d’après 68 avis sur 636." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 636." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 636." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

stacey, Obedjiwan

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Chris le 6 oct. 2023
Stacey, we appreciate your kind rating. It was our pleasure to have hosted you in Santa Monica, and we hope to have the opportunity to welcome you back soon. Thank you for choosing us as your destination. Best regards, Your friends at The Pierside

10/10 Excellent

christian

Séjour de 4 nuits en septembre 2023
Réponse de Chris le 2 oct. 2023
Christian, thank you for your kind rating. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team

10/10 Excellent

Marceau,

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tout etait ok
Séjour de 2 nuits en août 2023
Réponse de Chris le 27 août 2023
Marceau,, it was our pleasure hosting you in Santa Monica. We'd love to welcome you again sometime soon. Warm regards, Your friends at The Pierside

10/10 Excellent

Sophie, Templeuve en pevele

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Dommage accès piscine manquant surtout en Août , sinon l’hôtel est très bien placé si on se déplace à pied tout est a coté, notamment la jetée très agréable a balader le soir .
Séjour de 4 nuits en août 2023
Réponse de Chris le 20 août 2023
Sophie, we are so pleased to know you had a pleasant stay and enjoyed all the amenities our location offers, even though our pool wasn't quite finished yet. We look forward to hosting you again someday.Thank you,Your friends at The Pierside.

6/10 Satisfaisant

Carmen

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff is professional and helpful. The location is great however this hotel will not age well. Based on what we can see and read, it is newly renovated but there are signs here and there of early deterioration. There is no fan in the bathroom (if there is, it does not work very well) so remains humid. The cleaning staff do a terrific job, it’s not dirty just not as in good condition as we would expect it to be. The bottom of our bathroom door was already broken like pieces were coming apart and paint was pealing off, the hinges were showing signs of rust and the paint was pealing off as well. We have stayed in older hotels in which we did not see these kinds, of what seems to be, early wear and tear. The hotel is a good one (for now), the staff is great, and has a great location and is clean.
Séjour de 2 nuits en juillet 2023
Réponse de Chris le 28 juil. 2023
Carmen, thank you for your stay and this valuable feedback. We look forward to seeing you back soon!Your friends at The Pierside

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location and vibe of the place
Séjour de 2 nuits en juillet 2023
Réponse de Chris le 28 juil. 2023
Martin, we are so pleased to know you had a pleasant stay and enjoyed all the amenities our location offers. We look forward to hosting you again someday.Thank you,Your friends at The Pierside.

10/10 Excellent

frederic

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
idéalement situé à Santa Monica. dommage qu'une partie de l'hôtel soit en travaux et qu'ils ne proposent pas de petits déjeuner.
Séjour de 5 nuits en juillet 2023
Réponse de Chris le 21 juil. 2023
Frederic, we are so pleased to know you had a pleasant stay and enjoyed all the amenities our location offers. Our renovations will be finished soon, and we look forward to hosting you again next time you are looking for a place to stay along our stretch of the California coast!Thank you,Your friends at The Pierside.

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’hébergement était très bien.
Séjour de 9 nuits en mai 2023
Réponse de Chris le 27 mai 2023
Nicole, we are so pleased to know you had a pleasant stay and enjoyed all the amenities our location offers. We look forward to hosting you again someday.Thank you,Your friends at The Pierside.

8/10 Bien

Frank

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Arrivée à 13h je n ai pu avoir une chambre qu'à 16h pas de bureau dans la chambre pour travailler pourtant l espace le permet
Séjour de 2 nuits en mars 2023
Réponse de Astrid le 2 avr. 2023
Bonjour! Merci d'avoir séjourné à l'hôtel Pierside. Je suis désolé que l'enregistrement anticipé n'ait pas été possible en raison de la disponibilité des chambres. Nous espérons que la prochaine fois que vous vous joindrez à nous, nous pourrons mieux vous accueillir.

8/10 Bien

Duardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short distance to everything.

10/10 Excellent

Colleen Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a wonderful place. Staff is so nice.
Séjour de 4 nuits en mai 2024

8/10 Bien

Duardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in. Walking distance to santa monica pier and beach. Walking distance to promenade.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😃
Séjour de 1 nuit en mai 2024
Réponse de Chris le 26 mai 2024
Johanna, it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team

10/10 Excellent

Antoinette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly, helpful and loved that they supplied beach essentials as well!
Séjour de 2 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you, Antionette. We sincerely appreciate your kind rating and compliments for our staff. We're happy you were able to take advantage of our free beach essentials from The Board Shop. It was a pleasure to have you as our guest in Santa Monica, and we look forward to hosting you again in the future. Best regards, The Pierside Team

8/10 Bien

Sarah

Voyage en famille
Les points forts : Personnel et service et équipements
Love how close to the pier you are! The plumbing could use some improvement, and same with the wifi. Its marked as soundproof , but it definitely is not. We unknowingly bothered our neighbors with our TV sound and got a conolaint. If i knew it wasnt soundproof id have been more mindful
Séjour de 1 nuit en mai 2024
Réponse de Chris le 20 mai 2024
Thank you, Sarah, We are happy to hear you enjoyed our location, and we appreciate your concern about keeping quiet for other guests. Please accept our apologies if you had any issues with the wifi or plumbing. We hope you were able to call down to get those addressed. We'd love to see you back next time you are in the area, for what we're confident will be an excellent stay in ever way.Warm regards.Your friends at The Pierside

8/10 Bien

Henriette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall stay was good. Wifi intermittent. Last night was noisy, sounded like a heavy duty fan.
Séjour de 3 nuits en mai 2024
Réponse de Chris le 16 mai 2024
Henriette, we're happy you enjoyed your stay, although we apologize if you had any issues with the wifi or noises. We will look into those items and make sure they are not recurring. We'd love to host you again next time you need a place to stay along our stretch of the coast. Thank you,Your friends at The Pierside

10/10 Excellent

carl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Resort fee $40 and if you have a car it’s $50 parking but everything else is excellent
Séjour de 3 nuits en mai 2024
Réponse de Chris le 15 mai 2024
Carl, we're happy to see you enjoyed your stay. Thank you for your nice comments. Our resort feel covers a wide array of amenities from premium wifi, complimentary hydration stations on every floor, and complimentary beach gear rental from our Board Shop to our pool and fitness center. Please know our valet parking rate is competitive or below others in this area, but we are happy to help guests know about street parking options or other garages available. Our team would love to welcome you again! Anytime you need a place to stay on our stretch of California’s coast, our doors are open.Warm regards,Your friends at The Pierside

10/10 Excellent

Emmanuelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peyton and Tyrel were very accommodating. The service was efficient and we felt home directly. Will come back!!
Séjour de 1 nuit en mai 2024
Réponse de Chris le 14 mai 2024
Emmanuelle, it was our pleasure hosting you in Santa Monica, and we're glad to know Peyton and Tyrel were so helpful, and we'll be sure to pass along your compliments. We'd love to welcome you again sometime soon. Warm regards, Your friends at The Pierside

10/10 Excellent

maseih

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Chris le 15 mai 2024
Maseih, we sincerely appreciate your kind rating and it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team

6/10 Satisfaisant

Susan k

Our room was not serviced for 2 days
Séjour de 4 nuits en mai 2024
Réponse de Chris le 14 mai 2024
Susan, please accept our apologies. That is very unusual to hear and we'd like to get more details from you. Please reach out to me at the hotel so we can look into what could have happened and see what we can do to make things right for you. I hope to hear from you soon.Thank you,Christopher Smith, Director of Rooms

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at the reception desk and at the coffee bar was very nice. We really appreciated the the manager took off the properties fee since we couldn't stay for the whole time . Espresso and latte were excellent, among teh best I've ever had in California after 25 yrs
Séjour de 4 nuits en avril 2024
Réponse de Chris le 14 mai 2024
Roberto, it was our pleasure hosting you in Santa Monica. We're pleased to know our staff made your visit memorable, and that you enjoyed our espresso and latte. We'd love to welcome you again next time you need a place to stay along our stretch of the coast.Warm regards, Your friends at The Pierside

6/10 Satisfaisant

Robert

Les points forts : Propreté et personnel et service
Nice property, great staff. Terrible WIFI
Séjour de 1 nuit en mai 2024
Réponse de Chris le 14 mai 2024
Robert, we appreciate you taking the time to share your feedback. We're glad you enjoyed our property and staff. Please accept our apologies about the issue with the WIFI. We will make sure that is not an issue in the future. We hope to have the opportunity to host you again someday.Warm regards,The Pierside Team

4/10 Médiocre

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Chris le 14 mai 2024
Alan, I would love to learn more about your stay. Please reach out to me at the hotel with any details you can provide. I look forward to hearing from you.Thank you,Christopher Smith, Director of Rooms

8/10 Bien

RIEKO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
サンタモニカを観光するのに最高の場所でした。 ただ、お部屋のトイレがなかなか流れず、、そこだけが難点でした。
Séjour de 1 nuit en mai 2024
Réponse de Chris le 7 mai 2024
Rieko, we sincerely appreciate your kind rating and it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay, although if your room required any maintenance issue we would have been happy to have our staff address it or move you to a different room. We look forward to hosting you again in the future. Best regards, The Pierside Team

10/10 Excellent

chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful location and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 7 mai 2024
Chris, we are so pleased to know you had a pleasant stay and enjoyed our location and staff so much. We'll be sure to pass your compliments on to the team. Thank you!. We look forward to hosting you again someday.Warm regards,Your friends at The Pierside.

10/10 Excellent

Aigerim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en mai 2024
Réponse de Chris le 7 mai 2024
Hi Algerim. Thank you so much for the kind rating. It was our pleasure hosting you in Santa Monica, and we hope you will visit us again some day!Warm regards,Your friends at The Pierside

10/10 Excellent

Holly, Wilmer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly. Location is walkable to pier. Hotel was very clean.
Séjour de 2 nuits en mai 2024
Réponse de Chris le 7 mai 2024
Holly, we're delighted to hear that you enjoyed your experience with us. We pride ourselves on our friendly staff, excellent location, and cleanliness. We look forward to welcoming you back soon for another great visit. Thank you for choosing to stay with us, and we hope you will be back someday!Warm regards,Your friends at The Pierside

8/10 Bien

Ray

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didnt like how i called for a remote to be replaced and it never came the tv was useless same thing with the fridge not keeping the drinks cool on highest setting the only really thing i liked was the car service A1
Séjour de 2 nuits en avril 2024
Réponse de Chris le 3 mai 2024
Ray, thank you for staying with us. Please accept our apologies if you had some issues with the room appliances. We will make sure that is not an issue again. Next time you can join us, please ask for a manager when you check in so we can ensure you are 100% happy with your room.Warm regards,The Pierside team

6/10 Satisfaisant

Jillian, Great Falls

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms were very small and the hotel although “looks” nice enough is needing updating. For what we paid for a room I expected more. The room itself had broken fixtures in the bathroom and the shower continuously leaked, dripping.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 3 mai 2024
Jillian, thank you for taking your time to give us your feedback. While it was a pleasure having you be our guest, if you ever are not 100% in love with your accommodations with us in the future, do let us know as we’re always happy to explore alternate options to better ensure your satisfaction. Please know, all of Santa Monica is very expensive, but for hotels with our prime location, we are competitive or less expensive that others. Our team would love to welcome you again! Anytime you need a place to stay on our stretch of California’s coast, our doors are open.Warm regards,Your friends at The Pierside

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is nice and recently renovated. The area has deteriorated although we felt safe. Did not receive any VIP upgrades or services although I am an Expedia VIP customer.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 3 mai 2024
Thank you for staying with us, Paula. We're glad to know you enjoyed our multi-million dollar renovation. Please reach out to Expedia if they did not pass along your VIP status to us. We look forward to hosting you again next time you need a place to stay along our stretch of the California coast. Warm regards,Your friends at The Pierside

10/10 Excellent

Cesar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love that you can walk to the pier
Séjour de 1 nuit en avril 2024
Réponse de Chris le 30 avr. 2024
Thank you, Cesar. We're happy to know our you enjoyed our prime location so close to the Pier. We appreciate you staying with us, and we hope you'll be back again someday.Warm regards,Your friends at The Pierside

10/10 Excellent

Griffen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chris le 20 mai 2024
Griffen, we appreciate your nice rating. We were delighted to have you as our guest in Santa Monica and we hope to have the pleasure of welcoming you back soon!Best regards,The Pierside team

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Chris le 30 avr. 2024
Cynthia, we appreciate your nice rating. Our team at The Pierside was delighted to have you as our guest in Santa Monica and we hope to have the pleasure of welcoming you back soon!Best regards,The Pierside team

4/10 Médiocre

Craig

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chris le 18 mai 2024
Craig, I'm sorry to see your visit may not have been ideal. Please reach out to me at the hotel with any details you can provide, as I would love to learn more about your stay. I look forward to hearing from you.Thank you,Christopher Smith, Director of Rooms

4/10 Médiocre

Karen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
At check-in, I paid with my debit (which was declined as I pressed "debit" when the machine prompted me to answer); this is relevant to my check-out. I was instructed to press "credit," and the charge went through (on my end, the payment shows on my bank statement). We walk into the room, and the first thing we experience is our next-door neighbor trying to open the connecting door. Which was unsettling as I was traveling with my sister. (as two young women, we were immediately startled). I called the front desk and the matter was dealt with promptly, and we moved on since we were on a time difference and exhausted. For the first couple of days, all was well. Except for our neighbors playing music all evening, which was very uncomfortable as we wanted to get away for a quiet, relaxing time. One of the things I look for in every hotel is soundproof rooms, which the Pierside advertised. Housekeeping was standard. I returned to fresh towels and made-up beds. However, they do not remove trash, even if you leave it beside the trashcan. Our check-out was also such a hassle. They wanted me to pay AGAIN because the first time was just a hold. Since I had already called an Uber, expecting a quick C/O, I just gave them my cards and left to catch my flight. I noticed two discrepancies at first glance at my invoice, but I just wanted to get out and settle with my bank later. It was not the stay we were expecting, and unfortunately, we will be staying in other hotels around the are
Séjour de 6 nuits en avril 2024
Réponse de Chris le 27 avr. 2024
Karen, thank you for staying with us and for your feedback. We are sorry if you had any issues at check-in and check-out. That usually is not the case, but we'll see what we can do to make it smoother for guests using debit cards. Housekeeping does remove the trash in the trashcan. They may have considered your other bag not trash, and for that, we apologize. Please get in touch with me regarding your invoice. I want to make sure that it is 100% correct and see what we can do to earn another chance to have you as a guest. I'm confident next time your stay will be excellent in every way.Thank you,Christopher Smith, Director of Rooms

10/10 Excellent

LeAnna

Séjour de 2 nuits en avril 2024
Réponse de Chris le 15 mai 2024
LeAnna, we appreciate your nice rating. Our team at The Pierside was delighted to have you as our guest in Santa Monica and we hope to have the pleasure of welcoming you back soon!Best regards,The Pierside team

10/10 Excellent

Lawrence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely an amazing property, the location to the pier is spot on. Wish they served breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 25 avr. 2024
Thank you, Lawrence, We love knowing you had such an enjoyable stay, and we hope you'll join us again next time you are in the area.Warm regards.Your friends at The Pierside

10/10 Excellent

Carlos M

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely nice staff and super comfortable rooms. We were super impressed with the level of cleanliness, rooms were vary spacious and beds comfortable to sleep in.
Séjour de 3 nuits en avril 2024
Réponse de Chris le 25 avr. 2024
Carlos, it was our pleasure hosting you in Santa Monica, and we're glad to know our rooms and overall hospitality left a great impression. We'd love to welcome you again sometime soon. Warm regards, Your friends at The Pierside

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room, valet staff very friendly
Séjour de 3 nuits en avril 2024
Réponse de Chris le 25 avr. 2024
Lisa, we are so pleased to know you enjoyed your room and our staff. Thank you for your compliments. We look forward to hosting you again someday.Thank you,Your friends at The Pierside.

8/10 Bien

GABRIELA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It used to be a convenient location, there’s too many stores that are closed, 3rd Promenade is not even half it used to be. Everything too expensive around. Hotel renew is really nice, the restaurant looks nice but workers are a little off with the attention. Before arrival I ordered some champagne for the room and never got it. Ok place for a fast business trip.
Séjour de 2 nuits en avril 2024
Réponse de Chris le 25 avr. 2024
Gabriela, thank you for your compliments on our hotel. We're glad you enjoyed it, although we apologize if you felt the workers should have been more attentive. That usually is not an issue and we'll make sure to discuss it with the team. We hope you can join us again someday soon.Warm regards,Your friends at The Pierside

2/10 Horrible

Jessica

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I booked this day because my husband had back surgery 15 minutes away from the hotel. Upon our arrival, the staff was very friendly and accommodating, switching our rooms as there was a very strong odor in our first room. However, when we switched rooms and tried going to bed, The bed was so uncomfortable and my husband was in so much pain we had to leave. The staff comped our valet and didn’t charge us however we were not reimbursed for the room. We left at 10 o’clock at night and Expedia would only give us a $50 credit. With the exception of the staff being friendly, I will not be here again.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 23 avr. 2024
Jessica, thank you for trying to stay with us but we apologize if you any issue with the bed. We normally hear how comfortable they are, but we understand your situation was not an easy one. We hope your husband is feeling better, and we'd love to have the chance to host you again someday. Warm regards, The Pierside team

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property! Perfect location for exploring the boardwalk and nearby restaurants and shopping. Very friendly staff. Parked on our own across the street for $40 overnight.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 23 avr. 2024
Thank you, Sharon, We love knowing you had such an enjoyable stay, and we hope you'll join us again next time you are in the area.Warm regards.Your friends at The Pierside

6/10 Satisfaisant

Hannah

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Chris le 25 avr. 2024
Hannah, thank you for staying with us. I would love to learn more about your stay. Please reach out to me at the hotel with any details you can provide. I look forward to hearing from you.Warm regards,Christopher Smith, Director of Rooms

10/10 Excellent

Gerard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A
Séjour de 3 nuits en avril 2024
Réponse de Chris le 23 avr. 2024
Hi Gerard. Thank you so much for the kind rating. It was our pleasure hosting you in Santa Monica, and we hope you will visit us again some day!Warm regards,Your friends at The Pierside

8/10 Bien

Luis, West Vancouver

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The food and service at the restaurant, breakfast time
Séjour de 1 nuit en avril 2024
Réponse de Chris le 23 avr. 2024
Luis, we are so pleased to know you had a pleasant stay and enjoyed the food and service at our breakfast. We look forward to hosting you again someday.Thank you,Your friends at The Pierside.

4/10 Médiocre

Tyler

Séjour de 1 nuit en avril 2024
Réponse de Chris le 14 mai 2024
Tyler, I would love to learn more about your stay. Please reach out to me at the hotel with any details you can provide. I look forward to hearing from you.Thank you,Christopher Smith, Director of Rooms

10/10 Excellent

Craig

Séjour de 1 nuit en avril 2024
Réponse de Chris le 10 mai 2024
Craig, we sincerely appreciate your kind rating and it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team

6/10 Satisfaisant

Mara

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They forgot to make my room after having removed the “do not disturb” sign, they never came back.
Séjour de 2 nuits en avril 2024
Réponse de Chris le 21 avr. 2024
Mara, thank you for staying with us. We apologize if you had any issue with housekeeping. Hopefully you notified the front desk so we were able to make things right for you. We hope you will join us again someday for what we're confident will be an excellent stay in every way.Warm regards,The Pierside team

10/10 Excellent

Dominique

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good hotel for quick stay in Santa monica
Séjour de 2 nuits en mars 2024
Réponse de Chris le 21 avr. 2024
Dominique, we sincerely appreciate your kind rating and it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team

8/10 Bien

Lorie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing when booking this stay there was a charge of 65 dollars for valet parking which you would want to take to leave your car on property or you would have to find a parking lot
Séjour de 1 nuit en avril 2024
Réponse de Chris le 21 avr. 2024
Lorie, thank you for staying with us. We understand your perspective regarding parking, but please know our valet charge is competitive or lower than most others in the area. However, our staff is always happy to provide information on street parking and public garages in the area. We're glad you enjoyed our stay, and we hope to host you again someday.Warm regards, Your friends at The Pierside