When the taxi refuses to drop you at the hotel because they are being charged to get there, and the same story gets confirmed by other cab drivers in the waiting queue I was attending to know how to walk there, you get a clue of how smart that hotel is.
Then, good luck from inside Heathrow (T5) to find out how to get by walking into this bloody place. There are no signs and the 10 persons, working in Heathrow that I asked for help didn't know. In fact the entrance is at a floor prohibited to people not working for the airport. How smart!
Finally, there were simply no plugs in a high luxury room, next to the bed. Very unpleasant to have to leave your phone and alarm clock charging at the other side of the room.
People were otherwise very nice and Breakfast was more than decent.
I will not get back!