Een buitenzwembad, parasols bij het zwembad en ligstoelen
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Beoordelingen van Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 926 van 1937 beoordelingen" "
Gastenscore: 8 - Goed. 476 van 1937 beoordelingen" "
Gastenscore: 6 - Redelijk. 248 van 1937 beoordelingen" "
Gastenscore: 4 - Matig. 132 van 1937 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 155 van 1937 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rene

Positief: Personeel en service, voorzieningen
Het appartement was zeer ruim,goede keuken,2 badkamers en een heerlijk balkon,wij kozen voor uitzicht op de strip. Zwembad zag er mooi uit,genoeg ligbedden en prima fitnessruimte!. Service was ook goed.
6 nachten verbleven in september 2023
Reactie van Juliane op 28 sep 2023
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

10/10 – Uitstekend

Ben

Positief: Staat van de accommodatie en faciliteiten
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Vivien

Positief: Staat van de accommodatie en faciliteiten
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
1 nacht verbleven in april 2024

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
The woman at the front desk was very helpful courteous.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient. Nice room. Very clean.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Denisse

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
4 nachten verbleven in april 2024

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not Fit the box and I hit my toe and now my left front toe is black from the blood. Did you go dumpster diving to find it?
1 nacht verbleven in april 2024

8/10 – Goed

Monica, riverside

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024

10/10 – Uitstekend

Malologa, Kapolei

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
3 nachten verbleven in april 2024

10/10 – Uitstekend

Bob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Fabiola

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We had a tick or something
3 nachten verbleven in april 2024
Reactie van Liana C. op 23 apr 2024
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
3 nachten verbleven in april 2024

4/10 – Matig

Jason

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
3 nachten verbleven in april 2024
Reactie van Liana C. op 23 apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 – Uitstekend

PETER E

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice little getaway
3 nachten verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
4 nachten verbleven in april 2024

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great m beautiful
3 nachten verbleven in april 2024

10/10 – Uitstekend

Diego

Positief: Netheid, personeel en service en voorzieningen
All good
3 nachten verbleven in april 2024

10/10 – Uitstekend

Olivia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
3 nachten verbleven in april 2024

6/10 – Redelijk

JoNan

Positief: Netheid
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Underground parking. the only other is the construction all around the building
5 nachten verbleven in april 2024

4/10 – Matig

Alexis

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
3 nachten verbleven in april 2024
Reactie van Liana C. op 19 apr 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

8/10 – Goed

Pamela

Zakenreiziger, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Front desk unfriendly
3 nachten verbleven in april 2024

6/10 – Redelijk

Astrid

Reisde met familie en kleine kinderen
Negatief: Netheid
Está bien , pero honestamente si les falta limpieza en los cuartos . No todo el personal es atento , cuando preguntamos si alguien hablaba español el joven que nos atendió de un inicio se molestó . Si tienes que mejorar esos detalles !
3 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 – Uitstekend

Marjorie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
5 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 – Uitstekend

Sonia

We enjoyed are stay, room was cleaned and hotel over all was great.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

6/10 – Redelijk

Cody David

Positief: Netheid
Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort and for rating your recent visit! We are sorry that we did not provide you with a totally satisfying experience. We hope to have the chance to host you again and improve upon this stay.

10/10 – Uitstekend

Ruby

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a really great place if you’re traveling with family! It is a 10-15min drive to the strip but other than that the resort is so cute and suites are spacious!
4 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 – Uitstekend

Tracy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite enjoyed our stay here! Our 2 room condo was fantastic. Beautiful pool area & the pool bar food was great. Easy uber ride to the strip. Highly reccomend!
3 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wish there was strip transportation
3 nachten verbleven in april 2024
Reactie van Juliane op 19 apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

8/10 – Goed

Risa

Reisde met familie
Positief: Netheid, personeel en service
We really liked easy check in, full kitchen, convenience, and friendly staff. We didn’t like that it was noisy 24 hours per day, a little outdated, and the toilet in bathroom ran the whole time.
5 nachten verbleven in april 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Juliane op 13 apr 2024
Thank you for the awesome rating!

10/10 – Uitstekend

MARIA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Juliane op 13 apr 2024
Thank you for your time and giving us a great rating!

8/10 – Goed

Jesse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Juliane op 13 apr 2024
Thank you for your rating we hope you give us another chance in the future!

10/10 – Uitstekend

Quiche

Reisde met familie
Positief: Voorzieningen
GREAT TRIP and we will be back!!
5 nachten verbleven in april 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 – Goed

Nicholas

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great place to stay. Only problem was i phoned for bedding for the pull out couch to put my kids to bed at 7:30pm and did not recoeve it untill 12:20am despite me calling down several times.
7 nachten verbleven in april 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt clean and new. Very comfortable and spacious. The only complaint was the full pool was not open and the cafe food was terrible.
4 nachten verbleven in maart 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 – Goed

Jme

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great, the property was a little dated my only complaint was that I’m pretty sure our mattress was from the grand opening of the property. It was bowing in the middle as if a 400 pound person had been sleeping in it for the past month. In the end I would recommend for larger parties without hesitation.
3 nachten verbleven in april 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, rooms are very nice, pool area is clean & many options, CARIBE BAR has good food
5 nachten verbleven in april 2024
Reactie van Juliane op 12 apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 – Uitstekend

Marita

Positief: Netheid, personeel en service
Ariel the housekeeper houseman was very polite and was helpful. The area and vicinity is accessible to shopping, dining, casino nearby and transportation is very good too. This is a good place to stay if you’re travelling with your family over all
7 nachten verbleven in maart 2024
Reactie van Justin Robbins - FOM op 9 apr 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

6/10 – Redelijk

Lourdes

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
There is no ventilation in the rooms. I could smell what other people were cooking and it would linger. Also, you can hear people in the other rooms.
2 nachten verbleven in maart 2024
Reactie van Justin Robbins - FOM op 8 apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 – Uitstekend

David

Positief: Staat van de accommodatie en faciliteiten
Excellent
7 nachten verbleven in maart 2024
Reactie van Justin Robbins - FOM op 8 apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 – Redelijk

Cozette

Reisde met familie
Positief: Netheid, voorzieningen
Overall good stay. The front desk wasn't super friendly when we checked in. But the room was mostly nice. The showers in both rooms still had a lot of random hair from other people before us. It's nice to have a kitchen in the room and the bed was comfy.
2 nachten verbleven in april 2024
Reactie van Cancun Resort op 7 apr 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

2/10 – Ontzettend slecht

Madison

3 nachten verbleven in april 2024

6/10 – Redelijk

Jamee

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
This property has a fair mix of pros and cons. Pros: Clean, safe, family friendly, extremely quiet, spacious rooms, fun pool area, close enough to the strip to be convenient, far enough away to be calm and quiet. Cons: This property doesn't seem to be managed well at all. Certainly not to typical Hilton standards. My family came for the pools and waterslides. I called prior to making my reservation to ensure that the pools and slides would be open. Upon arrival this was not the case. Only 1 of the 8 days of our stay were all the slides in operation. Most of the days none of the slides were open or they would be open briefly and then abruptly close. We were told this was due to "staffing issues." Since the waterslides were the entire reason we chose this hotel, this was extremely disappointing. With an 8 day stay you only get room cleaning one time. This quickly became a nuisance as trash piled up and we ran out of consumables like toilet paper and coffee. When housekeeping did service the room they did not clean anything, only made the bed and brought fresh towels. The housekeeper took all the linens off the sofa bed my kids were sleeping on and then did not replace them. We got home late to no place for the kids to sleep! It took 4 interactions with the front desk over a 2 hour period to get sheets for that bed. It was after midnight by the time my kids were able to get to sleep. One toilet ran constantly and the thermostat didn't work at all. I expected more from Hilton.
7 nachten verbleven in maart 2024
Reactie van Cancun Resort op 7 apr 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

8/10 – Goed

Bruce

Positief: Netheid, personeel en service
Service and cleanliness were fine.
5 nachten verbleven in april 2024
Reactie van Justin Robbins - FOM op 8 apr 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

8/10 – Goed

Annette

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property had everything we wanted but we were disappointed that pools and slides were closed during our stay. Our room was not ready for check in until 6:30pm (it should be ready at 4 and we arrived around 5:25). We had our dinner in the car and had to wait. We would return but hope to have a fuller experience next time.
4 nachten verbleven in april 2024
Reactie van Justin Robbins - FOM op 8 apr 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

8/10 – Goed

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only one restaurant. Pool was great. Staff was outstanding.
5 nachten verbleven in maart 2024
Reactie van Justin Robbins - FOM op 8 apr 2024
Thank you for choosing Cancun Resort! We are grateful for the opportunity to have you as our guest and we appreciate the awesome feedback! We would be delighted to have you as our guest again and have the chance to earn a perfect rating!