We booked the property last minute as friends had to back out and we didnt need a 5br house. We have visited Poipu 7 times and this was our worst experience.
The condo itself was ok. Its a 2br (the loft is unusable unless you are a rock climber at night). The location at the point in Poipu makes it incredibly windy, and the small outside patios were unusable as a result. The main view is blocked by another condo and it is impossible to see a sunset from inside the condo.
The condo surfaces were sticky upon arrival, so we had to use wipes on everything. The fan in the LR (and light) would not turn off, the dryer didnt work, electricity was out in one of the BRs and the smart TV wasnt hooked up to the internet. That's all annoying but no big deal. We had to deal with 3 separate visits, and they couldnt solve the fan ("no batteries on the island") or the electricity issue (more on this later).
What was a big deal was during a rainstorm at 930p, the leak above the pillow in the primary bedroom and the water pulsing inside two walls during rain, creating bulges under the paint (I have photos). We had to move out of that bedroom. We called the management company who provided the following options
1. pull the mattress onto the floor and ignore the leak (there was no room to do that)
2. sleep in the loft (with a vertical 8' ladder and no access to a bathroom).
3. sleep downstairs on the couch (note that the fan and light was on, permanently, as they could not fix the remote or turn it off).
The next day, management called back, told us that the maintenance supervisor was unavailable, but would it be ok to send someone over who "looked rough and unprofessional and I dont know him but he should be ok". I told them to start on the roof and call us back. They never did. They offered us nothing, not even an apology.
I love Kauai and Poipu and we will be back next December, but would never stay at Makahuena or any property associated wth Alekona Kauai. They are incompetent and have no consideration for guests. I have texts and photos documenting all of this.