Vakantie en citytrip naar Juan Martín

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Mi experiencia en Don Rafa fue excelente de principio a fin. Me encantó absolutamente todo: el ambiente, la decoración, la limpieza, la comodidad y, sobre todo, la atención del personal. Todo está cuidado hasta el más mínimo detalle y se siente un ambiente súper acogedor, tranquilo y especial. Fue una estadía muy corta pero, de esas que realmente disfrutas y recuerdas. Sin duda, volvería nuevamente y lo recomendaría a cualquiera que busque un lugar bonito, cómodo y con un servicio excelente.🥰👏✨

I need more time to write more about this property and this staff. They were excellent and a true asset that stands out far above what I expected from Hyatt. This staff was exceptional. I hope that they get to share in the reviews or a bonus from them as many in industry do because they were truly great stewards of what it means to host guests. The property was immaculate and all the team members were kind and treated you like family.