Tweepersoonskamer, aan het meer | Een bureau, een laptopwerkplek, een strijkplank/strijkijzer, gratis wifi

Beoordelingen van The Inn on the Lake Hotel

3 out of 5
The Inn on the Lake Hotel
A2 Shorne, Gravesend, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 282 van 822 beoordelingen" "
Gastenscore: 8 - Goed. 312 van 822 beoordelingen" "
Gastenscore: 6 - Redelijk. 132 van 822 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 822 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 822 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Danjal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super good price
Reactie van Reservations op 21 mrt 2024
Hi, Thankyou for your review, we are pleased you enjoyed your stay with us and hope to welcome you back in the future. Kind regards reservation team

10/10 – Uitstekend

Inge

1 nacht verbleven in augustus 2023
Reactie van Reservations op 11 aug 2023
Dear IngeThank you for staying with us and we are happy you enjoyed your stay. We work hard to make our guests happy and appreciate your rating! We hope to welcome you back to our hotel in the future. RegardsReservations Dept

6/10 – Redelijk

Stanislaus

Positief: Personeel en service
convenient stop on the way to Dover
1 nacht verbleven in augustus 2023
Reactie van Reservations op 5 aug 2023
Dear StanislausThank you for choosing to stay with us and for taking the time to leave a rating. We hope to welcome you back to our hotel in the future. RegardsReservations Dept.

4/10 – Matig

Boudewijn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Het meer is mooi maar het hotel ligt wel pal aan de snelweg.
1 nacht verbleven in juli 2023
Reactie van Reservations op 2 aug 2023
Bedankt dat je voor ons hotel hebt gekozen en dat je de tijd hebt genomen om een review te schrijven! We zijn blij dat je genoten hebt van je verblijf. Uw mening wordt zeer op prijs gesteld en wij waarderen uw opmerkingen over ons hotel. Als je terugkomt naar het gebied, probeer dan misschien een van onze kamers aan het meer :)

8/10 – Goed

Henk

Zakenreiziger
Positief: Netheid, personeel en service
Redelijk hotel om een paar nachten te verblijven, langs een snelweg weinig te beleven
2 nachten verbleven in maart 2023
Reactie van Reservations op 13 mrt 2023
Dear HenkBedankt dat je voor ons hotel hebt gekozen en dat je de tijd hebt genomen om een review te schrijven! Uw mening wordt zeer op prijs gesteld en wij waarderen uw opmerkingen over ons hotel. Met vriendelijke groetenAfdeling reserveringen

6/10 – Redelijk

Jan Willem

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in juli 2019
Reactie van VJD op 31 jul 2019
Thanks for taking the time to share your experience with us.

10/10 – Uitstekend

Sandra, Goes

Positief: Netheid, personeel en service en comfort kamer
Maklijke stop opweg naar de overtocht en dicht bij winkel centrum blue waters
1 nacht verbleven in oktober 2018
Reactie van VJD78 op 5 nov 2018
Thank you for staying with us and we’re happy you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed gelegen hotel aan een meertje
Een nachtje geslapen in dit hotel. We hadden een kamer met uitzicht op het meer. Het hotel is gelegen langs een drukke snelweg. Echter hebben wij geen overlast ervaren van het langsrazende verkeer. Positief - Bewaakte privé parkeerplaats - Uitzicht op het meer - Schoon - Avondeten Negatief - Het ontbijt zou wat uitgebreider mogen
1 nacht verbleven in juli 2018
Reactie van VJD78 op 5 aug 2018
Bedankt dat je bij ons bent gebleven. We werken er hard aan om onze gasten blij te maken en stellen uw feedback op prijs!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Typisch doorreishotel
Typisch transithotel. Verouderd hotel. Redelijk netjes, wel e.e.a vernieuwd. Verouderd schoon sanitair. Matig ontbijt. Adequaat personeel, maar niet erg vriendelijk. Gunstige ligging.
1 nacht verbleven in juli 2018
Reactie van VJD78 op 1 aug 2018
Bedankt dat je bij ons bent gebleven. We werken er hard aan om onze gasten blij te maken en stellen uw feedback op prijs!

10/10 – Uitstekend

Rene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Approachable staff, welcoming atmosphere, nice lake and service
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kelsey

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds was awful right next to a motor way all u can hear all night is cars and lorry’s going past
1 nacht verbleven in mei 2024
Reactie van Reservations op 16 mei 2024
Good afternoon,Thank you for your review.We are sadden to hear you did not enjoy your stay with us on this occasion.We will look into bed replacements to improve on next time.

10/10 – Uitstekend

Franklyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very lovely environment. Nature all around and a peaceful escape from cities around
2 nachten verbleven in mei 2024
Reactie van reservations op 14 mei 2024
Dear FranklynThank you for your wonderful feedback. We're delighted that you enjoyed our lovely environment and found it to be a peaceful escape surrounded by nature.We look forward to welcoming you back for another tranquil getaway.Warm regards,Reservations Dept

2/10 – Ontzettend slecht

Mr Allan

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I asked for a room that wasn't going to be noisy , first night subjected to Kids who running up and down the room and corridor for hours up above me. Second night grown up's shouting and arguing outside swearing - it was shocking. approx 11pm ( Women) lots of children staying the Hotel. Really Bad. I was off site on the second day doing the day , but when I returned to the site there was bouncer watching over an event. Finally. The owners should be ashamed of themselves and the lack of investment in the Hotel ,Staff training, and very poor quality food. . Ive see it all over the last few days. I'd describe the place as miserable , however the lakes are pretty - The Hotel can't get mess that up . Never Again !
1 nacht verbleven in mei 2024
Reactie van reservations op 11 mei 2024
Dear Mr. Allan,Thank you for sharing your recent experience with us. We're truly sorry to learn of the disturbances you encountered during your stay. Ensuring a peaceful and comfortable environment for all our guests is paramount to us, and we apologize for any inconvenience caused by noise disturbances.Regarding your concerns, we'd like to inform you that while we strive to maintain a serene atmosphere, occasional events such as weddings may lead to increased activity. We regret if this impacted your stay. Nevertheless, please note that our 24-hour reception is always available to address any complaints or concerns promptly.Once again, we apologize for the shortcomings you experienced. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues to enhance the experience for all our guests.Warm regards,Reservations Dept

8/10 – Goed

Laura, London

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Simple hotel. Clean but a bit dated
1 nacht verbleven in april 2024
Reactie van Reservations op 8 mei 2024
Good afternoon,Thank you for your review of your stay with us.Warm regards,Reservations Dept

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Knowledgeable staff
1 nacht verbleven in april 2024
Reactie van reservations op 19 apr 2024
Dear KevinThank you so much for your kind feedback and for awarding us a perfect score! We're thrilled to hear that you found our staff knowledgeable and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back again soon!Warm regardsReservations Dept

8/10 – Goed

Steven

Positief: Staat van de accommodatie en faciliteiten
Great vfm
1 nacht verbleven in april 2024
Reactie van reservations op 18 apr 2024
Dear StevenThank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your business and hope to welcome you back soon!Warm regardsReservations Dept

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service
Price and service were great. Staff very nice
2 nachten verbleven in januari 2024
Reactie van reservations op 18 apr 2024
Dear MichaelWe're thrilled to hear that you had a great experience with both our pricing and service! Our team works hard to provide exceptional service, and it's wonderful to know that you found them to be very nice. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Warm regardsReservations Dept

6/10 – Redelijk

Vanessa

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van reservations op 17 apr 2024
Dear VanessaThank you for sharing your rating, even though it falls below our expectations. The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Kind regards, Reservations Dept

4/10 – Matig

Smit

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff behaviour wasn’t expected.
1 nacht verbleven in april 2024
Reactie van reservations op 13 apr 2024
Dear SmitThank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the negative experience you encountered during your visit to our hotel. Your opinion is of utmost importance to us, and we truly appreciate your valuable comments. Warm regards, Reservations Dept

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service
Great value hotel
3 nachten verbleven in maart 2024
Reactie van reservations op 2 apr 2024
Dear TinaThank you so much for your fantastic feedback and for rating your experience with us as a 5 out of 5! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

10/10 – Uitstekend

nevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing view, clean and big family room.
1 nacht verbleven in maart 2024
Reactie van reservations op 2 apr 2024
Dear NevinWe're delighted to hear that you enjoyed the amazing view and spacious, clean family room during your stay with us! Providing a comfortable and enjoyable experience for families is a top priority for us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another wonderful visit in the future!Warm regardsReservations Dept

8/10 – Goed

Pauline

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed before and overall find the amenities - staff - and all good ! My room was large comfortable and clean I did report a problem with the huge drapes to be pulled where one had broken hooks ! The main issue of the room though when wanting to relax after a long long day - the TV is so so small up on the wall one need long distance glasses to view ! Final comment I wish by now over all these years there was now much easier access coming off the London side of the motorway to get into the driveway it is a tortuous drive back round and over the motorway ! unless I am missing signs somewhere! But I always enjoy my time at this hotel !
1 nacht verbleven in maart 2024
Reactie van Reservations op 28 mrt 2024
Good afternoon,Thank you for leaving a review of your stay with us.We have noted the damaged hooks and will replace these.Kind regards Reservations

2/10 – Ontzettend slecht

Christopher

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Millie on check in was brilliant, very professional and gave excellent customer service. The hotel and rooms though are another matter. The cleanliness is horrendous - we went through three rooms before finally being able to settle on a fourth room - a whole hour wasted. All rooms had the same issues, needing a deep clean with dust and food particles behind furniture, light fightings, wardrobes, hairs on bedsheets. Tired furnishings and interior design and small tvs. Drainage problem in hotel too, corridors and en-suite smelt uninhabitable. The bar was dreadful too - basic furnishings more like a cafe, uncomfortable seating and cheap, tacky dusty with dead flowers. Even the ‘lake’ was disappointing and the hotel is right next to a motorway. Would have been nice in the 80’s but awful now. Never worth the rate paid.
1 nacht verbleven in maart 2024
Reactie van Reservations op 25 mrt 2024
Good morning,We are sadden to hear our bedrooms did not meet your expectation on this occasion. We have recently been getting positive feedback on the cleanliness however, we will investigate further and make improvements where necessary. We have recently updated the furniture in the bar and often have fresh flowers from our gardens to brighten up the room.We are glad to hear Millie was able to assist you in finding the perfect room.Kind regards,Reservations Dept

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really liked my stay at rhe inn on the lake, staff where great, food was good and the location is amazing. The only minus are the room's they are dated & need a refurb
2 nachten verbleven in maart 2024
Reactie van Phoebe op 17 mrt 2024
Hello,Thank you for your review, we are pleased you enjoyed your stay with us and hope to welcome you back soon! Kind regard, Reservations Dept

8/10 – Goed

KL

Positief: Netheid, personeel en service en comfort kamer
Great hotel but needs attention
Great hotel but doesn't seem like any attention or maintenence is done to the place. The grounds are lovely and the staff were brilliant. However, the room was very dated with brown decor and brown tiles in the bathroom. The bed base was broken and the matress had springs sticking up so very uncomfortable, especially when 7 months pregnant. The bathroom door also couldn't be closed properly. There were bulbs out in our room and bathroom and the bulbs that did work were very dull. The doors leading out to the grounds was lovely but the dampness and condensation needs to be sorted. The room had 2 large desks but both were very sticky and even looked like the damp had gotten into them. This hotel has potential to be amazing if there was more care and attention to detail.
2 nachten verbleven in februari 2024
Reactie van reservations op 28 feb 2024
Dear KerryThank you for taking the time to share your feedback with us. We appreciate your kind words regarding our lovely grounds and the exceptional service provided by our staff.We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the condition of the room, including the dated decor, broken bed base, uncomfortable mattress, and maintenance issues, are deeply concerning. Please rest assured that we take such feedback seriously, and we will address these issues promptly. Your feedback is invaluable to us as we continuously strive to improve the quality of our accommodations and services. We sincerely apologize for falling short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future.Warm regardsReservations Dept

8/10 – Goed

Liam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Phoebe op 27 feb 2024
Good evening,Thank you for your review.We hope to welcome you back soon!Kind regards,Reservations Dept

8/10 – Goed

lacramioara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van reservations op 26 feb 2024
Dear LacramioaraThank you so much for rating your experience with us a 8 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. We hope to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

10/10 – Uitstekend

Justin

2 nachten verbleven in februari 2024
Reactie van reservations op 22 feb 2024
Dear JustinThank you so much for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

8/10 – Goed

Stewart

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel
The check in was fast and easy, the room was spacious and clean. Unfortunately there was no towels but I asked the room attendant who was more than happy to immediately resolve the issue . I would have liked to explore the lake but couldn't find the entrance, beautiful view
2 nachten verbleven in februari 2024
Reactie van Reservations op 15 feb 2024
Dear Stewart ,Thankyou for choosing our hotel, and for taking the time to leave us a review, We are happy you enjoyed your stay and hope to welcome you back in the future. Warm regards Reservation Dept

8/10 – Goed

Claire

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van reservations op 14 feb 2024
Dear ClaireThank you for choosing our hotel, and for taking the time to leave a rating! We are happy you enjoyed your stay and hope to welcome you back in the future.Warm regardsReservations Dept

10/10 – Uitstekend

Cathy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Could not fault it
A lovely setting with a lake, friendly, helpful staff, a fabulous breakfast and a big, clean comfortable room
1 nacht verbleven in januari 2024
Reactie van reservations op 14 feb 2024
Dear CathyThank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 – Goed

Kathryn

Positief: Personeel en service
It was ok, very dated rooms even down to the toilet roll as thin as tracing paper, could improve the breakfast, bar area very basic and staff don’t look happy. Stayed there 28 years ago for our honeymoon and still the same, shame as the view of the lake is beautiful.
1 nacht verbleven in februari 2024
Reactie van reservations op 11 feb 2024
Dear Katherine, Thankyou for taking the time to share your feedback with us. Guest comfort is our top Priority, and we are continuously working to enhance our facilities to meet expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards reservation team

8/10 – Goed

John

1 nacht verbleven in januari 2024
Reactie van Reservations op 21 mrt 2024
Dear John, Thankyou for choosing our hotel and for taking the time to leave a review, We are happy you enjoyed your stay and we hope to welcome you back in the future, warm regards reservation dept

10/10 – Uitstekend

Drew

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Family Holiday
The Inn on the Lake is a fantastic hotel with great big rooms, a good breakfast included in the room price and the staff - especially reception - are so friendly and helpful. A couple notes; the rooms are big but as a result the TV does look a bit small, as does the double bed. The bar does great service, but the vending machines are cash only so could do with updating to have a contactless card reader. The view of the lakes and the ducks that inhabit the area is beautiful and as a party/wedding venue, there's nowhere better! It's also a good little base if you're visiting the area, being in its position just off the A2.
2 nachten verbleven in februari 2024
Reactie van reservations op 8 feb 2024
Dear valued guest,Thank you very much for your glowing review of The Inn on the Lake! We're delighted to hear that you enjoyed your stay with us and found our rooms spacious, breakfast satisfying, and our staff friendly and helpful, especially at reception. We appreciate your feedback regarding the size of the TV and the double bed in the room. We continuously strive to enhance our guests' experience, and your input helps us identify areas for improvement. We're glad to hear that you enjoyed the service at our bar and the picturesque views of the lakes and ducks. The serene surroundings truly make for a memorable stay. Thank you for choosing The Inn on the Lake as your accommodation of choice, and we hope to have the pleasure of welcoming you back in the near future!Warm regardsReservations Dept

6/10 – Redelijk

Graham

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van reservations op 8 feb 2024
Dear GrahamThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. We hope to welcome you back in the future!Warm regardsReservations Dept

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value for the money 👍
Great place one or two nights, selection of food an drink fine👍 service every one smiles easy and comfortable
2 nachten verbleven in januari 2024
Reactie van Reservations op 29 jan 2024
Dear MichaelThank you so much for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great value for the money. It's wonderful to know that you enjoyed your stay with us, and we appreciate your positive comments about our selection of food and drinks. Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

2/10 – Ontzettend slecht

Giorgia

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Awful. Very noisy, smelly linen, dripping shower.
5 nachten verbleven in januari 2024
Reactie van Reservations op 22 jan 2024
Dear GeorgiaI sincerely apologize for the unsatisfactory experience you encountered during your stay at our hotel. I deeply regret that we fell short of meeting your expectations, and I appreciate you bringing these issues to our attention. I want to assure you that we take your feedback seriously. . The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Sincerely, Reservations Dept

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Reservations op 22 jan 2024
Dear AnthonyThank you so much for rating your experience with us as! We are absolutely delighted to hear that you had a wonderful stay at our hotel. We hope to have the chance to welcome you back again in the future.Warm regardsReservations Dept

2/10 – Ontzettend slecht

Giorgia

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed two nights and couldn’t be worse. The hotel is very dated, linen smelly and uncomfortable beds. For two nights got bothered by the noise of guests next door. Partying all night and eventually got moved into another room where the shower drips didn’t let me sleep. Instead of trying and keep people quiet, got moved into a different room in the middle of the night. Very poor customer service, won’t visit it again ver again or either recommend this accommodation to anyone.
2 nachten verbleven in januari 2024
Reactie van reservations op 18 jan 2024
I appreciate you sharing your experience, and I'm sorry to hear that your stay didn't meet your expectations. I understand how important a comfortable and quiet environment is for a good nights sleep. Thankyou for bringing these concerns to our attention, and we will certainly take your feedback into consideration to improve our services.

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good central position for visits to n & e Kent.
Used as a base away from Gloucestershire to visit friends & family in Gravesend & Thanet.
1 nacht verbleven in december 2023
Reactie van Reservations op 16 jan 2024
Dear PeterWe're delighted to hear that you found our location convenient for your travels to visit friends and family in Gravesend and Thanet. We strive to provide a comfortable and welcoming experience for all our guests, and it's wonderful to know that our hotel served as a convenient and enjoyable base for your trip. We hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 – Uitstekend

Guy, Beauceville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons bien apprécié notre nuit et notre déjeuner à cet endroit! Top!
1 nacht verbleven in januari 2024
Reactie van Reservations op 15 jan 2024
Dear GuyMerci d'avoir pris le temps de partager votre expérience positive avec nous ! Nous sommes ravis d'apprendre que vous avez vraiment apprécié votre nuit et votre déjeuner chez nous. Créer des moments mémorables pour nos invités est notre objectif, et il est réconfortant de savoir que nous avons réussi à rendre votre visite agréable. Vos commentaires nous sont extrêmement précieux et nous apprécions votre soutien. Nous espérons avoir le plaisir de vous accueillir à nouveau pour des expériences encore plus agréables à l'avenir. Cordialement Service des réservations.

8/10 – Goed

pina

2 nachten verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear PinaThank you for taking the time to share your rating about your recent stay with us. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 – Uitstekend

Sameer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Everything was great I highly recommend the lakeside room as you get to walk out to the lake and the ducks come to say hello, the walls are thin and this hotel and the tv is way too small but as a whole it’s lovely
1 nacht verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear SameerThank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you had an overall great experience during your stay. It's great to know that you enjoyed the unique experience of being able to walk out to the lake and interact with the ducks. Nature encounters can add a special touch to a stay. We appreciate your honest feedback regarding the thin walls and the size of the TV. We'll certainly take these points into consideration as we continuously work to enhance our guests' experience. Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Warm regardsReservations Dept

8/10 – Goed

Keith

1 nacht verbleven in december 2023

10/10 – Uitstekend

Alan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Inn on the lake
The inn on the lake was clean, food excellent, they aimed to please and the service was top draw.
3 nachten verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear AlanThank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and that you enjoyed the excellent food. Our team is dedicated to providing a high level of service, and it's wonderful to know that our efforts to please our guests have been successful. Your kind words about the top-notch service are truly appreciated. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 – Uitstekend

TONY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for an overnight stay close to the motorway.
We used this for an overnight stay before going to the cruise terminal in Tilbury. The hotel contacted us prior to our stay to advise of a function that would be on during our stay and asked if we needed a quiet room. The check in process was easy and parking was free and plentiful even though there was a 300+ function ongoing. Rooms were clean and spacious. Breakfast was included and had a good selection.
1 nacht verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear TonyThank you for choosing to stay with us for your overnight stay before heading to the cruise terminal in Tilbury. We appreciate you taking the time to share your positive experience with us. It's great to hear that our team proactively contacted you to inform you about the function and offered a quiet room option. We understand the importance of a peaceful stay, especially before embarking on a cruise. We're glad the check-in process was smooth, and you found ample free parking despite the ongoing event. Your comments about the cleanliness and spaciousness of the rooms are much appreciated. We take pride in providing comfortable accommodations for our guests. We're delighted that you enjoyed the complimentary breakfast with its varied selection. We aim to provide a satisfying start to the day for all our guests.Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 – Uitstekend

Albert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel,have stayed many times.
3 nachten verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear AlbertThank you so much for your continued loyalty and for choosing [Hotel Name] for your stays. We are delighted to hear that you have had positive experiences with us on multiple occasions. Your kind words and repeat visits mean a lot to us. We strive to provide a welcoming and comfortable environment for all our guests, and it's truly rewarding to know that we have met your expectations. We look forward to welcoming you back for many more stays in the future.Warm regardsReservations Dept

8/10 – Goed

Kevin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear KevinThank you for taking the time to share your rating with us. We hope to have the opportunity to welcome you back in the future.Kind regardsReservations Dept

6/10 – Redelijk

Carol

Positief: Netheid, personeel en service
Nice area but very dated building and rooms
1 nacht verbleven in december 2023
Reactie van Reservations op 15 jan 2024
Dear CarolThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's location. We understand that the building and rooms may appear dated. Guest comfort is our top priority, and we are continuously working to enhance our facilities to meet the expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future.Best regardsReservations Dept

10/10 – Uitstekend

Phil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We stayed overnight as we attended a works Christmas party and the night was very good. Food was lovely. The accommodation was nice a bit simple but it did the job to make our stay good
1 nacht verbleven in december 2023
Reactie van Reservations op 5 dec 2023
Dear PhilThank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your overnight stay during the works Christmas party. It's fantastic to know that you found the food lovely, and we're pleased that the accommodation, while simple, served its purpose in making your stay enjoyable. We appreciate your positive comments and are grateful for your kind words.We look forward to welcoming you back in the future and hope to make your next stay even more memorable.Best regards,Reservations