This is the 4th year in a row that I have stayed at Pointe West. This was our least favorite property that we've stayed in. The positive, is the location, which is close to the Beach Club. The unit was clean but needs some maintenance and refreshing of kitchen supplies. One amenity we loved about this unit is the grill on the deck. Unfortunately, it has not been cleaned in forever and the cleaning brush they had was unusable.
The main issue was the AC. When we arrived the unit was 90 degrees. We did call and they were responsive the first day. Someone came out but not till 6:30 so we were unable to have dinner in the unit. I was told it was fixed but the unit didn't cool down until 4 am. My kids room was so unbearable the first night they had to sleep in my room. We had issues with the AC the rest of the trip with us coming back in the afternoon to a unit that was 80 degrees and it always taking until way after midnight to start getting down to a reasonable temperature. After the first day the local contact didn't even reply to my texts and the main guest services just stated a maintenance request was put in. It put a damper on our trip as I was concerned about the AC and everyone being able to sleep at night the whole time.
We had the option of getting a late check-out at 2 pm, which we did. We got to the unit about 1:15 to change and get our belongings to find out the code was changed and we were therefore locked out. It took 25 minutes to finally get in.