Het doet ons veel plezier te lezen dat u onze kamers onberispelijk vond en dat de algehele staat van het hotel aan uw verwachtingen voldeed. Uw complimenten over de service zijn bijzonder gewaardeerd en zullen worden gedeeld met ons team.Wij zijn trots op onze inzet voor kwaliteit en gastvrijheid en het is fijn te horen dat dit door onze gasten wordt erkend.Tot weerziens.Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

Beste Sandra,Dank u voor uw mooie beoordeling.We zijn blij te horen dat de locatie, kamers en het ontbijt aan uw verwachtingen voldeden. Het doet ons goed dat u overweegt om ons opnieuw te bezoeken.Uw waardering voor de netheid van de kamer is genoteerd, en hoewel dit cijfer iets lager ligt, streven we er altijd naar om de hoogste standaarden te handhaven en zullen we dit aspect blijven verbeteren. Met ons recent gerenoveerde 4-sterrenhotel en ons streven naar uitstekende service, hopen we dat uw volgende verblijf nog aangenamer zal zijn.Hopelijk zien we je snel nog eens!Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

Beste Peter,Hartelijk dank voor dit zeer positieve oordeel.Het is geweldig om te horen dat u genoten heeft van onze locatie aan de boulevard en ons uitgebreide ontbijt. We zijn ook blij dat u tevreden was met de netheid van uw kamer en de comfortabele bedden. Het doet ons goed dat u heeft kunnen genieten van het prachtige uitzicht vanuit uw junior suite met zeezicht.Uw positieve beoordeling van onze kamers en diensten is erg belangrijk voor ons en we zijn blij dat we aan uw verwachtingen hebben kunnen voldoen.Graag tot een volgende keer!Met vriendelijke groeten,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

Dear Ciska,Thank you for your positive feedback.We're delighted to know that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a pristine environment for our guests. It's also gratifying to hear that the condition of our hotel impressed you, as we strive to maintain our facilities to the highest standard. While we understand there's always room for improvement, we appreciate your positive rating on our service and will continue to work towards excellence.We look forward to welcoming you back on a future occasion.Kind regards,Esther Ramírez GutiérrezTrainee Assistance ManagerHotel Occidental Fuengirola****

Dear Emilie,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

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Beste Brahim,Bedankt voor uw fijne review.We zijn verheugd te horen dat u tevreden was met de netheid van de kamer, de staat van het hotel, de service en de voorzieningen in de kamer. Het is fantastisch om te weten dat we aan uw verwachtingen hebben voldaan en dat u een geweldig verblijf bij ons heeft gehad.Nogmaals bedankt voor uw positieve feedback en we hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel.Hopelijk tot ziens,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

Beste Asgar,Heel erg bedankt voor uw mooie score!We zijn blij om te horen dat u ons hotel comfortabel vond en genoten heeft van het goede ontbijt. Het is fijn om te weten dat ons personeel een goede indruk op u heeft gemaakt met hun vriendelijkheid en meertaligheid. We streven ernaar om al onze gasten een aangenaam verblijf te bieden en uw feedback is zeer waardevol voor ons.Met warme groeten en graag tot een volgende keer,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

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Beste Paul,Bedankt voor uw beoordeling en feedback.Het doet ons veel plezier dat u zo blij was met uw korte verblijf, dankzij ons enthousiaste team en het lekkere ontbijt.Graag tot een volgende keer!Met vriendelijke groeten,Maribel Sanjuán De CasoGuest Experience ManagerHotel Occidental Fuengirola****

Dear Edwin,Thank you for your review.We regret the issue with the room temperature. We have analysed guest usage to define good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if these measures didn't meet your expectations; we have taken your comments into consideration as we continue trying to ensure the optimum comfort of our guests. Moreover, we are sorry for the issues with the facilities in your room and would have immediately sent a team member to assist had we known. We do our best to create a quiet and relaxing environment for all our guests and regret if you were disturbed. On a future occasion please do not hesitate to contact our reception desk for anything we may do to permit you to fully enjoy your stay among us. However, we thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to welcome you back in the future.Best wishes,Fátima MarinDeputy ManagerHotel Occidental Fuengirola****

Beste Peter, We danken u voor uw fijne feedback. Prettig te lezen dat u een goed verblijf bij ons hebt gehad. Uw feedback nemen we mee, bedankt hiervoor. We hopen dat u ook van een goede nachtrust heeft genoten. Met hartelijke groet, Juan J. Cordero Jefe Recepción | Front Office Manager Hotel Occidental Fuengirola****

Beste Peter, Bedankt voor uw feedback. De tevredenheid van onze gasten is ons zeer dierbaar en het is dan ook lonend te mogen lezen dat zo goed als alles naar wens was. Onze excuses voor het ongemak dat u ervaren heeft met de publieke parking en de wachttijden aan de lift. We hopen dat u hier niet te veel last van had. Fijn dat de bar op het terras een pluspunt voor u betekende en dat onze service naar wens was. We delen uw complimenten met het team. Hartelijke groet en graag tot een volgende keer, Juan J. Cordero Jefe Recepción | Front Office Manager Hotel Occidental Fuengirola****

Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Expedia readers. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Finally, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Jorge del Campo Guest Experience Manager

Dear guest, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. This gives us the opportunity to improve our operation to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. Thanks for comment about our delicious food, friendly staff, comfortable facilities, totally renovated and about our unbeatable location, next to the sea and to all the main attractions of Fuengirola.. Once more we thank you for sharing your experience with us and look forward to serving you again very soon in Fuengirola. Best regards, Jorge del Campo Guest Experience Manager

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also regret that our dinner buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. It is also good to know that you enjoyed our breakfast, prepared by our professional chefs who always strive to offer a wide variety of delicacies in order to please all palates, with a broad range of fresh products, hot specialties and bakery, a bread corner and a show-cooking of eggs and omelets “à la minute” to kickstart the day and we thank you for letting us know that we could conquer yours and also we are delighted to see that you really enjoyed the attention of our staff, our main goal is that all our guests feel at home. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Jorge del Campo Guest Experience Manager

Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards Jorge del Campo

Estimado Luis Felipe,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. TranslateNuestro hotel cuenta con la última tecnología en todas las instalaciones para facilitar la experiencia de nuestros huéspedes. Lamentamos mucho las dificultades que experimentó cuando hizo uso de nuestros ascensores. Revisaremos la posibilidad de mejorar este aspecto de nuestros servicios.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.AtentamenteLourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

Dear Andres,Thank you for your review.We regret to hear that your experience with our elevators did not meet expectations. Please be assured that we strive for efficiency in all our amenities and we appreciate you bringing this matter to our attention.It is pleasing to note, however, that you found our room cleanliness and service to be satisfactory. We are committed to providing a welcoming and clean environment, along with attentive service to all our guests.We hope to welcome you again in the future. Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

Dear Ian,Thank you for your review.We regret to hear that your dining experience did not fully meet your expectations and appreciate your suggestion for a more varied dinner selection. We are also sorry if you felt any discomfort due to the demeanor of some of our team members; we strive to provide a welcoming environment for all our guests.It is pleasing to note your commendation of our reception and housekeeping teams, as well as your satisfaction with the cleanliness and amenities of your room. Our location's proximity to the beach and our extensive breakfast options are aspects we are proud of, and we are delighted you enjoyed these features of our hotel.We hope to welcome you again in the future. Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

Dear Kirsi,Thank you for your positive feedback.We are delighted to hear that our proximity to the beach and excellent transport links contributed positively to your experience. It is also a pleasure to know that the friendliness of our staff met your expectations and added to the enjoyment of your visit.We are grateful for your high regard for the cleanliness of your room and the overall condition of our hotel. Your appreciation for the room amenities and the service provided by our team is sincerely valued, as we strive to ensure a comfortable and memorable stay for all our guests. It is comments like yours that encourage us to continue maintaining our high standards at Occidental Fuengirola.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

Dear Richard,Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

Dear Jamie,We appreciate that you took the time to share your experience with us.We regret to hear about your surprise regarding the in-room safe fee; we aim for complete transparency with our services and fees. While the safe is provided at a small additional cost, on the other hand t is gratifying to learn that you found the Occidental Fuengirola's location to be ideal, and that the cleanliness and comfort of your room, along with the extensive offerings at our breakfast buffet, contributed positively to your stay. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****

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Cher Douglas,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Occidental Fuengirola.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

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Sehr geehrte Aga,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und die Ausstattung zu 100% positiv hervorheben. Ebenso danken wir Ihnen für die positive Rückmeldung zu unserem Service und dem Hotelzustand, den Sie mit 80% bewertet haben. Unser Team ist stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihre Anerkennung bestätigt uns in unseren Bemühungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen ausgezeichneten Service bieten zu können.Bis bald und viele Grüße,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

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Dear ChloeWe appreciate that you took the time to share your experience with us.We regret to hear that you were unable to use the big swimming pool during your stay. Our large outdoor swimming pool is open from April to november but it is not heated as you can check in all our websites. In addiction, Let me inform you our Balineses Pool is open from November to april, and it is heated from this time and we encourage guests to inquire about specific dates and opening hours to ensure availability. We're pleased that you found our rooms to your liking and the bed comfortable.Your feedback on room amenities is notably concerning, and we would be grateful for any additional details you could provide to help us better understand and address this matter. We are committed to providing fully satisfying amenities and your input is invaluable.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

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Dear Sally,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager

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