2 buitenzwembaden en ligstoelen

Beoordelingen van Sugar Beach Mauritius

5 out of 5
Sugar Beach Mauritius
Wolmar, Flic-en-Flac

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 178 van 291 beoordelingen" "
Gastenscore: 8 - Goed. 74 van 291 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 291 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 291 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 291 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the food was delicious at the restaurant mon plaisir and the cooks were very nice and friendly. we even get a little present when we leave the hotel that was unexpended. we really recommend this hotel. the beach was also very nice. everything was perfect for us.
8 nachten verbleven in juni 2019
Reactie van NDChalain op 2 jul 2019
Dear Sir/Madam, Thank you for leaving your feedback on this platform. It is delightful to read your appreciation and we do hope that you would visit us again in the future. Your recommendation goes straight to the heart. Your sincerely, Nicolas De Chalain General Manager

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slechte hotel met onvriendelijk personeel
Slechte service van het personeel over de hele linie en de kamers hebben een opknapbeurt nodig.
4 nachten verbleven in december 2017

10/10 – Uitstekend

Pierre DA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in mei 2024

10/10 – Uitstekend

George, Bicester

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel with great facilities and easy acces !
5 nachten verbleven in april 2024

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stunning beachfront hotel, with calm clear waters. Service was generally excellent and the food/drinks were good on the all inclusive plan. Beautiful sunsets!
8 nachten verbleven in april 2024

10/10 – Uitstekend

FABRICE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
(Les ) Magnifique complexe, tout confort, au calme, piscine, plage en accès directe équipés de relax, serviettes de qualités et à disposition. Parc très bien entretenu, 1 restaurant principal plats aux choix, buffet de qualité et 2 autres restaurants Mauricien et Italien. SPA Magnifique et soins variés. Équipements sportifs au top, idem pour la salle cardio et salle musculation. Personnel très sympathique et très accueillant, toujours souriant. (Les -) Une fréquentation importante qui peut malheureusement désorganiser le service de restauration.
9 nachten verbleven in maart 2024

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort with lush gardens and amazing beach. I hope to be back one day

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in december 2023

2/10 – Ontzettend slecht

ws

5 nachten verbleven in december 2023

10/10 – Uitstekend

Jean Noel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent emplacement service très attentionné Site magnifique
14 nachten verbleven in november 2023
Reactie van Jean-Marc Ma-Poon op 15 dec 2023
Cher Jean Noel,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur cette plateforme.Nous sommes ravis d'apprendre que vous avez passé d'agréables moments avec nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Sincerement,Jean-Marc Ma-PoonDirecteur général

10/10 – Uitstekend

Chitrunjun

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service, friendly staff, choice of food at the restaurant. Good facilities at the gym and the swimming pool.
8 nachten verbleven in november 2023
Reactie van Jean-Marc Ma-Poon op 4 dec 2023
Dear Chitrunjun, Thank you for choosing our hotel for your recent stay. We are thrilled to hear that we exceeded your expectations and that you had a five-star experience. It means a lot to us to know that our efforts in providing exceptional service have been recognized.We hope to welcome you back soon! Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 – Redelijk

Juraj

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Nice and clean. Beautiful pools. The buffet was abundant and very well presented.
5 nachten verbleven in september 2023

8/10 – Goed

Melina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schönes Hotel in top Lage. Von der Essensauswahl und den Themenbuffets waren wir nicht so begeistert. Im Zimmer hat es immer wieder nach Ablauf gerochen. Aber wir haben uns sehr gefreut dass wir ein Zimmerupgrade bekommen haben.
5 nachten verbleven in september 2023
Reactie van Jean-Marc Ma-Poon op 21 sep 2023
Dear Melina,Thank you for taking the time to review us on this platform.We are delighted to learn through your rating that you have had enjoyable moments with us.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Graeme

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
9 nachten verbleven in september 2023
Reactie van Jean-Marc Ma-Poon op 21 sep 2023
Dear Graeme,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2023
Reactie van Jean-Marc Ma-Poon op 21 sep 2023
Dear Michael,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

4/10 – Matig

Sophiane

4 nachten verbleven in juli 2023

8/10 – Goed

Patrick

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Servicequalität kann deutlich gesteigert werden
Es war der zweite Aufenthalt in Sugar Beach und leider war er nicht so gut wie der erste. Meiner Meinung nach gab es viel zu wenig Personal in den Restaurants, was zu langen Wartezeiten für uns Gäste führte. Außerdem war der Kinderclub schlecht organisiert und das angekündigte Programm wurde nie wie angekündigt eingehalten. Die Anlage und Infrastruktur des Sugar Beach ist einfach traumhaft und in einem sehr guten Zustand, was ein großer Pluspunkt ist. Schade, dass der Service bei unserem zweiten Aufenthalt in diesem Jahr (erster Aufenthalt im Januar 2023) so merklich nachgelassen hat.
10 nachten verbleven in juli 2023
Reactie van Jean-Marc Ma-Poon op 25 jul 2023
Dear Patrick,Thank you for sending your valuable feedback.It was a pleasure welcoming you back to the resort.I personally appreciate your esteemed feedback towards the facilities offered and I have taken notes of the area of improvement you raised and will work with my team to enhance our level service standards.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding stay
Outstanding staff and customer service - incredibly attentive and accommodating and always willing to go beyond expectations to make your experience special. Hugely grateful for a wonderful stay. The chefs and food were also absolutely brilliant.
7 nachten verbleven in mei 2023
Reactie van Jean-Marc Ma-Poon op 8 jun 2023
Dear Adam,Thank you very much for taking the time to send us your valuable feedback.It was a real pleasure hosting you in our resort and learning that you have enjoyed nice moments for your holidays.We look forward for another opportunity to host you again for another holiday. Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service
Not only the hotel is beautiful, the staff were all friendly and welcoming. I love it here. I felt like a secret home. I wish I stayed longer.
2 nachten verbleven in mei 2023
Reactie van Jean-Marc Ma-Poon op 31 mei 2023
Dear Grace,Thank you for such a wonderful contribution shared on this platform.At Sugar Beach, we strive to offer the best experiences to our guests and we are happy to learn that our efforts had reflected on your recent visit.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Frank

10 nachten verbleven in april 2023
Reactie van JMM op 19 apr 2023
Dear Frank,Thank you for having taken the time to review us after your stay.Your rating shows that you have enjoyed your holiday with us.The entire team and I look forward to welcoming you again in a near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the design of the hotel. Low level buildings spread out along the beach front. A lot of guests however felt more like a boutique than a large resort. Location on the west coast was ideal for watching the sunset. Lots of birds and fruit bats, on a clear night you can see the stars so clear and bright. The room design was modern and stylish and had everything you need. TV not many English channels. Would have been good to cast iPad but couldn’t get it working. Staff were overall very good and attentive.often asking us if we were happy with everything at the hotel A la carte restaurants were very good however half board credit doesn’t go very far towards bill. Buffet had a good selection however we felt the overall standard could have been better. Would have been good to have a set a la carte menu at the main restaurant at breakfast and dinner. Would also be a benefit to use half board at lunchtime if you wanted to eat out in the evening. Citronella and Buddha beach had very good food and service. The sister hotel, La Pirogue Magenta especially good. Used most of the facilities at the hotel. Gym well equipped and staff all very helpful. Spa also very nice. Massages very good. Used the tennis courts however disappointed at having to pay to rent rackets and balls £10 per session. My partner played golf at both tamirina and ile aux Cerfs. No green fees was great however buggy and golf club rental coming to £100 ish. Entertainment very good.
12 nachten verbleven in april 2023
Reactie van JMM op 19 apr 2023
Dear Jonathan,Thank you for the very encouraging feedback left after your recent stay.We are delighted to go through your comments and learn your appreciation of our various facilities offered. I reassure you that we have noted your point on the half board and look to brainstorm around it with my team.We do look for another opportunity to welcome you.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Bobby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely location, and from what I saw the best beach front by far. The hotel has good excursions and you can book them in at the front with your own taxi to take you and wait for as long as you need. The Three restaurants are brilliant, offering a wide range of food, and what’s a resort without a breakfast, lunch and dinner buffet. A good range of foods in the buffets which changed daily. Staff always on hand for anything you need, and overall for me the best place to stay when In Mauritius.
7 nachten verbleven in maart 2023
Reactie van JMM op 7 apr 2023
Dear Bobby,Thank you for having taken the time to review us after your recent stay.It is pleasant to learn that you have enjoyed our resort with its wide range of facilities.The whole team looks forward to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

PHILIPPE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bel emplacement, très belle vue, plage parfaitement entretenue, nourriture de qualité, personnel très aimable
7 nachten verbleven in maart 2023
Reactie van JMM op 7 apr 2023
Cher Philippe,Nous vous remercions d'avoir choisi Sugar Beach pour vos vacances à l'île Maurice et nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous.Nous nous réjouissons d'ores et déjà de vous accueillir à nouveau prochainement.Sincérement,Jean-Marc Ma-PoonDirecteur Général

10/10 – Uitstekend

Tomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2023
Reactie van JMM op 7 apr 2023
Dear Tomas,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to learn with your awesome rating, that you have enjoyed your stay with us..We do look forward to welcoming back again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 – Goed

Kirsten

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel so so beach
Helpful personel, beautiful hotel and grounds. Nice beach but very disappointing that we couldn’t really swim and bathe in the ocean because there were only 50 cm of depth and so many pieces of coral that you risk cutting yourself if you don’t wear shoes. There were also a lot of seaweed. We ended up swimming in the pool and not at all in the sea. The pool are is nice and there is a nice bar. They play semi loud lounge music the whole time and the pool cleaning system is making disturbing noices all around the pool.if you want a relaxing quit pool there is quiet pool a bit further away from the main pool. There is some vet mice and active people organizing volleyball, pool basketballl, waterpolo etc everyday for free by the pool. Very fun and nice activities. For a small sum one can book the outdoor paddle court and the tennis courts. That was very fun too. The air conditioning sights are spread on a few sights outside the hotelroom buildings and they are very noicy, but you can’t hear them when you close the door to the room. It does take away a bit from the idyllic natural sounds of the tropics when you walk outside though. All in all we thought the hotel was vey nice and worth the visit but the beach was not adequate. Next time we would choose to stay on a hotel resort on the northern part of the island where the beaches are better.
7 nachten verbleven in februari 2023
Reactie van JMM op 21 feb 2023
Dear Kirsten,Thank you very much for taking time to send us your valuable feedback.We are all delighted reading that you had a great time on this particular holidayWe look forward for another opportunity to host you again for another pleasurable holiday.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Helen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another great stay at Sugar Beach. This is some of the best service I've received in Mauritius. I'm sure everyone is mandated to smile and say 'bonjour' to guests, but beneath that corporate exterior are genuinely friendly, funny, attentive people. I had real conversations and felt very well looked after. Standouts included Reshma on reception, the door guys, Bianca and the girl doing the fried eggs at breakfast, the juice trainee, but especially the pool bar staff. Fazle and the other servers were helpful and great with my kids. The nurse really helped me out with advice and calling the doctor when my daughter was sick. Needless to say, the hotel, food and facilities were great.
6 nachten verbleven in februari 2023
Reactie van JMM op 21 feb 2023
Dear Helen,Thank you so much for reviewing our resort and scoring us the highest rating.We are all delighted reading that you had a great time on this particular holiday.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
11 nachten verbleven in januari 2023
Reactie van JMM op 20 mrt 2023
Dear Angela,Thank you for having chosen Sugar Beach for your holidays.It is pleasant to learn, with the five on five rating, that you have enjoyed your stay with us.We do look forward to welcoming you again in the near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hervorragendes Hotel in einer riesigen, sehr gepflegten Anlage mit wunderschönem Strand. Der Kidsclub ist schlichtweg perfekt und bietet auch Nachtessen für die Kleinen mit Programm.
11 nachten verbleven in januari 2023
Reactie van JMM op 27 jan 2023
Dear Patrick,Thank you for having chosen Sugar Beach for your family vacations in Mauritius.We are delighted that you have had a nice holiday in our resort.Our kids' club team thank you as well for the nice comment and we all look forward to welcoming back soon for another enjoyable holiday.Sincerely,Jean-Marc Ma-PoonGeneral ManagerThe team

6/10 – Redelijk

CECILE

Positief: Netheid, personeel en service
Pas isolation phonique Chambre prenium vue mer à côté de l’infirmerie et en face du stock des personnel de ménage chambre 619 à éviter Problème de TV et de bouilloire Déjeuner très long 1h pour avoir une salade niçoise avec relance Pas d’excuses Plage pas de fond pour nager Hauteur eau maxi 1m
4 nachten verbleven in januari 2023
Reactie van JMM op 20 jan 2023
Chère Cécile ,Merci beaucoup d'avoir pris le temps de nous envoyer vos précieux commentaires.Nous sommes très tristes d'apprendre que nous n'avons pas été à la hauteur de vos attentes.Notre objectif est toujours d'avoir des clients satisfaits et je tiens à vous rassurer que nous avons pris bonne note de vos commentaires. Nous attendons avec impatience une nouvelle occasion de regagner votre confiance. Sincèrement,Jean-Marc Ma-PoonDirecteur Général

8/10 – Goed

Johnathan

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful property with Nicely decorated rooms and common spaces. Service in the main dining room was very slow and unorganized. The Italian restaurant was very good. Bruno made every meal at Citronella Restaurant enjoyable.
Reactie van JMM op 27 dec 2022
Dear Johnathan,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you have enjoyed our resort infrastructure and the services offered.Your appreciation will be shared with the whole team and more particularly with Bruno.We look forward to welcoming you for another holiday soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Lasse hiis

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
Flott hotell. God sørvis. Hyggelig personale. Flinke aktivitetsledere.
3 nachten verbleven in december 2022
Reactie van JMM op 14 dec 2022
Dear Lasse hiis,Thank you for this awesome rating and the lovely feedback left after your recent stay with us.We are delighted to read about your appreciation of our resort, its facilities, and its staff. The entire team and I look forward to your next stay with us.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Agnieszka

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect!
7 nachten verbleven in november 2022
Reactie van JMM op 14 dec 2022
Dear Agnieszka,Thank you for this wonderful rating of five out of five.We are deeply touched by your feedback about everything being perfect. With renewed thanks from the whole team and looking to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 – Redelijk

Louis

Negatief: Netheid, personeel en service
11 nachten verbleven in november 2022

10/10 – Uitstekend

RUMIKO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
素晴らしかったです。 Casela Nature Parkまでのタクシー往復は1600Mrsですが、運転手は中でのactivityの時間配分まで受付と交渉してくれたり、と色々行き届いていました。 もちろん、全く濁りのない海辺、赤く燃える夕陽、そして沈んだ後の紫色の空と海、言うことなしです! また、Mauritiusへ行く時があったら、迷わずこのホテルを選ぶと思います。
2 nachten verbleven in november 2022
Reactie van JMM op 15 nov 2022
Dear Rumiko,Thank you for having taken the time to send us your valuable feedback.We are pleased to read that you have enjoyed your stay with us and that you have taken the opportunity to see the nearby attractions proposed.The team and I look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

hans

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel magnifique, service irreprochable
4 nachten verbleven in september 2022
Reactie van JMM op 5 okt 2022
Cher Hans, Ce fut un plaisir de vous accueillir dans notre établissement. Je suis ravi de lire que vous avez beaucoup apprécié votre séjour parmi nous.C'est un réel plaisir de recevoir vos compliments, nous ne manquerons pas de les partager avec toute notre équipe.Nous nous réjouissons de pouvoir vous accueillir à nouveau pour de nouvelles vacances agréables.Cordialement,Jean-Marc Ma-PoonDirecteur Général

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were wonderful and location great.
2 nachten verbleven in september 2022
Reactie van JMM op 27 sep 2022
Dear Pamela,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you found our location great and that my staff has been there to create wonderful moments for you.We look forward to welcoming soon again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Francois

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel paisible et luxueux
Super séjour dans cet hôtel, personnel très sympathique et accueillant. Chambre propre, correspondant aux photos, lit de bonne qualité . Petit déjeuner très complet, beaucoup de choix. Dîner très diversifié mais parfois un peu froid. Les extérieurs sont magnifiques et la plage très paisible. Nous avons adoré notre séjour
9 nachten verbleven in september 2022
Reactie van JMM op 23 sep 2022
Cher François,Permettez-moi de vous remercier d'avoir choisi notre établissement pour vos vacances ainsi que d'avoir pris le temps de nous écrire vos commentaires.C'est toujours un plaisir de lire combien les gens apprécient notre hôtel pour sa bonne nourriture, son service et les autres facilités que vous avez mentionnées.Nous espérons avoir l'occasion de vous accueillir à nouveau pour d'autres vacances agréables.Sincèrement,Jean-Marc Ma-PoonDirecteur Général

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in september 2022
Reactie van JMM op 12 sep 2022
Dear Sir/Madam,Thank you so much for reviewing our resort and scoring us the highest rating.I am delighted to read that you have thoroughly enjoyed your stay with us.We are all geared to welcome you back for another holiday in Mauritius.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 – Uitstekend

Phillip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The colonial style of the property has its own appeal if you like that sort of thing. It was quite different from other places. What I appreciated the most was the empowered staff determined and able to please. They put customers first, not the rules and regulations. The lovely walkable beach was also a special delight.
1 nacht verbleven in juni 2022
Reactie van JMM op 15 jul 2022
Dear Phillip, We thank you for having chosen Sugar Beach for your holidays. It is pleasant to read that you have appreciated your stay with us. Your feedback will be shared to the team and we look forward to welcoming you again. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 – Uitstekend

Vincent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a fantastic resort. The location is great, the premises are amazing and the staff were even better - all really friendly and welcoming. Plenty of things to do for people who love sports and also for people who just want to relax. A really perfect destination.
11 nachten verbleven in april 2022
Reactie van JMM op 30 apr 2022
Dear Vincent, Thank you for having taken the time to review our hotel after your visit. We are delighted to notice your appreciation through the awesome rating and very proud to read that my staffs were here to make it better. We are already looking forward to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 – Uitstekend

Frenando

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sugar Beach Resort is a amazing resort and the staff were all so helpful and friendly. I highly recommend
6 nachten verbleven in maart 2022
Reactie van JMM op 28 mrt 2022
Dear Frenando, It was a real pleasure hosting you in our resort for your holidays. We will ensure that your positive feedback is passed on to the team. The whole team looks forward to the soonest opportunity of welcoming you back. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 – Uitstekend

Nimrod

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2022
Reactie van JMM op 23 mrt 2022
Dear Nimrod, It was a pleasure receiving you in our resort. The team and I are pleased to notice that you granted us the highest rating. We are already geared to welcome you once more for another enjoyable holiday. Sincerely, Jean-Marc Ma-Poon General Manager

8/10 – Goed

Marlene Fenger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vakkert hotell, nydelig strand! Litt problem med booking og romvalg. Måtte oppgradere for å få riktig seng. Nydelig mat! Anbefales
7 nachten verbleven in februari 2022
Reactie van JMM op 24 mrt 2022
Dear Marlene Fenger, Thank you for having booked our resort for your holidays in Mauritius. We are very pleased to read your appreciation of our resort facilities. The team and I cannot wait to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

6/10 – Redelijk

Lukas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Tolle, neue renovierte Zimmer mit Wohlfühlfaktor. Rezeption verspricht sich um Anliegen zu kümmern, tut es aber nicht. Auf zweimalige Nachfrage wird einem versichert sich persönlich darum zu kümmern. Auch bei Nachfrage beim Management hat innerhalb von 6 Tagen keine Abhilfe verschafft.
5 nachten verbleven in december 2021
Reactie van The Management op 7 jan 2022
Lieber Lukas, Vielen Dank, dass Sie Ihren Urlaub in unserem Resort verbracht haben. Es ist sehr schön zu lesen, dass Ihnen unser neu renoviertes Zimmer gefallen hat. Wir nehmen auch die schleppende Reaktion auf Ihre Anfragen zur Kenntnis und werden weitere Nachforschungen anstellen, um die besten Korrekturmaßnahmen zu ergreifen. Entschuldigen Sie auch das nicht so gute Deutsch. Wenn Sie wieder reisen möchten und uns die Möglichkeit geben, es zu verbessern, zögern Sie nicht, uns direkt zu kontaktieren. Aufrichtig, Das Management.

4/10 – Matig

Thomas

Reisde met familie
Negatief: Personeel en service
Das Hotel hat Potential sehr schön gelegen und die Zimmer waren modern eingerichtet und soweit ok. Außer bei der Ankunft wo wir uns wirklich willkommen gefühlt haben war schlichtweg kein Service vorhanden und das schlimmste waren die unmotivierten Mitarbeiter im Restaurant absolut Null Service, selbst beim Check out keine Nachfrage wie es gefallen hat, ob man wiederkommen möchte keine Frage ob man ein Taxi zum Flughafen benötigt der Gast scheint hier nur zu stören, auch das Essen war kein Highlight, sowohl in punkto Service als auch beim Thema Essen darf man sich gern beim benachbarten Paradise Beachcomber erkundigen wie sowas geht dort hatten wir uns vor zwei Jahren wirklich aufgehoben gefühlt
7 nachten verbleven in december 2021
Reactie van The Management op 4 jan 2022
Lieber Thomas, Vielen Dank, dass Sie sich für Sugar Beach entschieden haben, um eine Auszeit vom Alltag zu nehmen. Wir freuen uns zu lesen, dass unsere Lage und unsere neu aufgefrischte Dekoration des Zimmers geschätzt wurden. Wir freuen uns auch über Ihr ehrliches Feedback, da wir mit dem Team zusammenarbeiten werden, um diese Probleme anzugehen und die erforderlichen Maßnahmen zu ergreifen, um den korrekten Standard wiederherzustellen. Es wäre schön, Ihr Vertrauen wiederzugewinnen. Bis wir Sie wieder begrüßen dürfen, können Sie sich unserer Gastfreundschaft sicher sein. Aufrichtig, Das Management.

2/10 – Ontzettend slecht

fahad

3 nachten verbleven in december 2021
Reactie van The Management op 22 dec 2021
Dear Fahad, Thank you for first of all, booking our hotel and then, for taking the time to review us after. There is always room for improvement and we shall re-establish standards where necessary as well as re-enforcing our training so as to achieve excellent levels of service. We would, greatly appreciate the opportunity to make things right and work toward earning back your business. Sincerely, The Management

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van NDChalain op 23 nov 2021
Dear Sir/Madam, Thank you for having chosen Sugar Beach for your holidays in Mauritius. The awesome rating you leave us on this shows your appreciation of our resort. We do look forward to welcome you again in the future. Sincerely, Nicolas De Chalain General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Vackert hotell
Hotellet har nyss öppnat efter pandemi. Personal var mkt vänliga men det tog alldeles för lång tid med maten/drycken. Skräpigt vid poolen och det var trist. Kidsclub och aktiviteterna låg för långt bort från hotellets ”mitt”. Stort plus att aktiviteterna var gratis. Tennisbanan/tränare super bra. Gymet likaså. Annars ett otroligt vackert hotell, god mat, fina rum.
7 nachten verbleven in oktober 2021
Reactie van NDChalain op 8 nov 2021
Dear Vackert hotell, Thank you for having booked your holidays in Sugar Beach. We are pleased to read that you find our hotel beautiful with good food and nice rooms. We also know that we have to take corrective actions in terms of service and we do want to reassure you that we shall do so for the future. The team and myself, do look forward to welcome you in a near future. Sincerely, Nicolas De Chalain General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Most Memorable Family Holiday
Amazing Stay at a Super Luxury, Friendly Resort with Variety of Activities, Excellent & Abundant selection of food with Friendly service, situated on the Beach. As a world traveller , Sugar Beach Resort is highly recommended for one & all. Situated on this beach . Must return a third time
7 nachten verbleven in oktober 2021
Reactie van NDChalain op 4 nov 2021
Dear Sir/Madam, First of all, thank you for this feedback with words that goes straight to the heart. I will also you for your fidelity and definitely would love to welcome you a third time. Your satisfaction is the greatest reward for our employees who work day after day to offer you an exceptional stay. We are all geared to welcome you back for another holiday in Mauritius. Sincerely, Nicolas de Chalain General Manager