Exterieur

Beoordelingen van The Henderson Beach Resort & Spa

5 out of 5
The Henderson Beach Resort & Spa
200 Henderson Resort Way, Destin, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 745 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 135 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 1002 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

JONATHAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exclusive. Quiet and away from the mainstream. Easy access and reliable service and staff.
4 nachten verbleven in april 2024
Reactie van John Carns op 24 apr 2024
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a marvelous time! Our room was lovely! People were nice and friendly!!!
1 nacht verbleven in april 2024
Reactie van John Carns op 24 apr 2024
Thank you so much for your kind review. From those who stay on property to those who just come for a drink, we strive to give all of our guest the best experience! We are so glad you were able to walk the resort and view all of our local artwork. We hope we can welcome you back to The Henderson Beach Resort soon!

10/10 – Uitstekend

Janitze

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van JP op 17 apr 2024
Your rating is incredibly appreciated and motivates us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon.

4/10 – Matig

Lauren

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
I had such high hopes for this resort. So pretty. Looked high end. But the staff were very disorganized. Communication was a disaster. Everything was slow. The food was mediocre at best. Took two hour to be served at their restaurant. A lot of waiting time. Very expensive good that was either over cooked or undercooked. Couldn’t get them to fill our shampoo in the shower until I walked out at asked housekeeping in the hall for a bottle of it in my robe. Dusty dirty rooms. Hair ties under the bed. Hair in the corners. Bees nest on the decks. Just not very well managed. The managers tried very hard to accommodate us when we got frustrated with the service and food issues. But, their staff was not good. So things promised didn’t actually happen. I even have to give this resort a 1 star for privacy issues. Even with the do not disturb sign on the door. The housekeeping would try to come in. Sometimes with out knocking. Or wouldn’t give enough time to jump up and stop them. Trying to come in the room at 8:30 in the morning. We even get walked in on when showering. Very disturbing. This happened all week even after we complained.
6 nachten verbleven in april 2024
Reactie van JP op 17 apr 2024
Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that your experience did not meet the high standards we strive to uphold. Please accept our sincerest apologies for the issues you encountered during your stay.We appreciate your comments on the beauty and aesthetics of our resort, but we understand that the service and management aspects significantly impacted your overall experience. It is clear we fell short in several areas, including staff organization, communication, dining service, and housekeeping.Please be assured that we take your observations seriously and have addressed these concerns with our management team to ensure they are not repeated. We are committed to improving our training and procedures to better serve our guests.

10/10 – Uitstekend

Monica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, lots of things to do off property, too like shopping. The beach was very close within walking distance. Beautiful views and nice restaurants. I recommend! Wish my room had a long mirror but other than that very happy with my stay.
4 nachten verbleven in april 2024
Reactie van JP op 17 apr 2024
Thank you for sharing your lovely feedback with us! We are delighted to hear that you enjoyed the beauty of our property, the proximity to the beach, and the variety of activities available nearby. It’s always a pleasure to know that our guests appreciate the views and dining experiences we offer.We appreciate your suggestion regarding the long mirror in the room. We are continually looking for ways to improve and make our guests' stays even more comfortable, and your feedback is invaluable in this process.Thank you once again for your recommendation, and we are so glad you were happy with your stay overall. We look forward to welcoming you back soon, hopefully with all your expectations fully met next time!

8/10 – Goed

Sara

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The front desk staff was pretty rude. And they had the cheapest toilet paper! However, the rest of the staff was wonderful. The grounds and the beach are beautiful and spotless. The resort was clean and beautifully decorated. The bed was super comfortable as were the robes. Lots of near by places to shop and eat. My daughter and I had a wonder vacation stay. We will definitely be coming back!
3 nachten verbleven in april 2024
Reactie van JP op 17 apr 2024
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you and your daughter had a wonderful vacation and enjoyed many aspects of our resort, from the comfortable amenities to the beautiful grounds and convenient location.However, we are truly sorry to hear about your experience with the front desk staff and the quality of our toiletries. Please accept our sincerest apologies for any discomfort these issues may have caused. We value your feedback and are addressing these points with the relevant departments to ensure that we meet the high standards expected by our guests.We are grateful that these aspects did not overshadow your overall experience and that you would consider returning to our resort. We look forward to welcoming you back and ensuring your next stay is even more enjoyable and fulfilling.Thank you again for your constructive comments. We are committed to providing you with the best possible service and experience.

6/10 – Redelijk

Byron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1. Valet, easy parking. 2. The place was great but the breakfast was really pricey and we just couldn't get our room to get cool. The down comforter was way too hot for a room that seemed to never get below 70. The thermostat said it was actually down to 65 but it had to be incorrect. We keep the temperature at our house at 67. There's no way it was an actual 65° in that room. 3. I knew it was a luxury hotel but we were inquiring about some drinks and some type of candy. I asked if they had any type of vending and the guy to front desk reminding me it was a luxury hotel and they wouldn't allow a vending machine on the property. He come across a little offensive. We travel a lot now that our children are grown and more than likely will never return. 4. There's also a $45 a day resort fee which we were not made aware of. I was not sweating paying the fee, but had no We were paying that till after we left.
4 nachten verbleven in april 2024
Reactie van John Carns op 24 apr 2024
We are so pleased that you enjoyed your visit! I appreciate your kind feedback. Please know that I will personally address the comments related to our onsite AV Company. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for. We certainly hope to welcome you back to The Henderson in the very near future.

10/10 – Uitstekend

Barry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff very helpful and friendly.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Martha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love The Henderson. We will be returning💗
3 nachten verbleven in maart 2024

8/10 – Goed

william

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Chad

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay and will return! We were comfortable and felt lucky to vacation at such a lovely place.
5 nachten verbleven in april 2024
Reactie van John Carns op 10 apr 2024
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome facility and value
2 nachten verbleven in april 2024

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful grounds!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rachel

3 nachten verbleven in maart 2024

6/10 – Redelijk

Phillip, Coal Grove

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a congested area and there is active construction at the property. It’s not much of a value compared to Watercolor or Seaside home rental where you get better beach and atmosphere. Staff was great though.
4 nachten verbleven in maart 2024
Reactie van John Carns op 10 apr 2024
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 – Uitstekend

Omar

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was AMAZING
2 nachten verbleven in maart 2024
Reactie van John Carns op 10 apr 2024
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. We hope that you will come and visit us again soon.

10/10 – Uitstekend

Garrett

3 nachten verbleven in maart 2024

8/10 – Goed

ARBEN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Is clean property, has 3 different pools, small gym, dinner are okay, but they’re better options out of property. Careful with the bartenders in Horizon bar. Looks romantic in the night. Is few min away from the beach, if you want sand only they’re better options and cheaper. Maybe I can will comeback
1 nacht verbleven in maart 2024
Reactie van John Carns op 2 apr 2024
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

8/10 – Goed

Roberta

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Annika

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel staff, well maintained property near picture perfect beach
3 nachten verbleven in maart 2024
Reactie van John Carns op 2 apr 2024
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope that you will come back again soon to enjoy the first class experience that only The Henderson Beach Resort has to offer!

10/10 – Uitstekend

Jakub

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for kids with excellent costumer service
2 nachten verbleven in maart 2024
Reactie van John Carns op 2 apr 2024
Thank you for sharing your experience with us as well as other travelers! We are delighted to hear that our staff exceeded your expectations and I will personally share your kind words with Dulce, Erik, Manny & Patrick! We cannot wait to welcome you and your girlfriend back to The Henderson Beach Resort very soon!

2/10 – Ontzettend slecht

Brent

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nobody that worked at the front desk actually knew where my room was
1 nacht verbleven in maart 2024
Reactie van John Carns op 29 apr 2024
Thank you for providing us with feedback from your recent stay. While I am pleased to hear that you enjoyed our property, please accept our apologies for the noise you experienced from our neighboring business. We have attempted to reach out to further discuss the service issues you encountered within the resort. I do hope that you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for here at The Henderson.

2/10 – Ontzettend slecht

Stephen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check in was terrible. Front desk was not helpful and put my children on the couch because they couldn’t give us the room we booked. Valet is 5 star but front desk had a bag full of can’t do and won’t do 0 stars. I don’t recognize this place after all of these years staying here
1 nacht verbleven in maart 2024

10/10 – Uitstekend

DAVID

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food service can be a little slow but overall place is great for kids
4 nachten verbleven in maart 2024
Reactie van John Carns op 2 apr 2024
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back. Sincerely,

10/10 – Uitstekend

Anthony

3 nachten verbleven in maart 2024
Reactie van JP op 17 apr 2024
Your rating is a clear indication that you had a positive experience, and it inspires us all to continue delivering exceptional service. We look forward to the opportunity to welcome you back to our resort in the future.

6/10 – Redelijk

Dusko

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Multiple pool options and the resort grounds are really nice.
1 nacht verbleven in maart 2024
Reactie van John Carns op 2 apr 2024
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 – Uitstekend

Gino

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Relaxing and clean
3 nachten verbleven in maart 2024

8/10 – Goed

Ollie

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024

8/10 – Goed

Cheryl C, Oakdale

4 nachten verbleven in maart 2024

8/10 – Goed

Julie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish I had been told about construction on premises and continuous noise (A/C maybe) was distracting
1 nacht verbleven in maart 2024
Reactie van John Carns op 25 mrt 2024
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 – Uitstekend

Josy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place and location. Will definitely come back.
1 nacht verbleven in maart 2024
Reactie van John Carns op 25 mrt 2024
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back.

2/10 – Ontzettend slecht

Michelle

6 nachten verbleven in maart 2024

6/10 – Redelijk

Dace

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
🌞
3 nachten verbleven in maart 2024

8/10 – Goed

Laura

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room wasn't as pristine as I had expected for the price. We had a hole on one side of one of the beds and that was unfortunate. One phone in the room didn't work and you couldn't call down to the staff. Room service was too expensive, but that's normal.
4 nachten verbleven in maart 2024
Reactie van John Carns op 12 mrt 2024
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

10/10 – Uitstekend

Noreen

Reisde met partner
Excellent resort.
6 nachten verbleven in maart 2024

8/10 – Goed

DEEPAK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would have given a 5 star rating but was surprised and disappointed that was asked to pay $50 extra if I wanted a 2 hour late checkout. They did allow a 1 hour delay free
2 nachten verbleven in februari 2024
Reactie van John Carns op 12 mrt 2024
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. When you next visit, please add your extension at the time of your booking. During peak season, we are committed to delivering our rooms to other guests at 4 p.m. We hope that you will come and revisit us soon.

10/10 – Uitstekend

Amber

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Joseph P

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous property, excellent staff, amazing food and service.
3 nachten verbleven in februari 2024
Reactie van John Carns op 5 mrt 2024
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
best breakfast ive had in a long time!!
4 nachten verbleven in februari 2024
Reactie van John Carns op 25 mrt 2024
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 – Uitstekend

Anto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encanta este hotel ya es la sexta o quinta vez que vamos solo me gustaría que renueven el menú de Horizont es el restaurant que está abierto siempre. Un menú quizá más variado y una opcion Kids.
2 nachten verbleven in februari 2024
Reactie van John Carns op 28 feb 2024
Gracias por las numerosas estadias en nuestro hermoso Hotel, sus recomendaciones seran dadas a nuestro equipo esperamos que nos visite pronto!

10/10 – Uitstekend

Debra, Montgomery

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is absolutely beautiful. The only thing that needs improvement would be the wait staff in the restaurant Primrose. Specifically the morning breakfast waitresses. I still left gratuity only because I’m a good person.
3 nachten verbleven in februari 2024
Reactie van John Carns op 28 feb 2024
Thank you for taking time out of your busy schedule to share feedback regarding your recent visit to The Henderson. While I am truly pleased that you enjoyed our pools and Spa service, I cannot express how sorry I am for the challenges you encountered during your recent visit to The Henderson Beach Resort. However, I do hope you will give us another chance to compensate for our shortfalls and provide the seamless service we strive for.

10/10 – Uitstekend

Trevor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was refreshingly polite, always smiling, and genuinely interested exceeding our expectations. The room was light and fresh, very relaxing.
1 nacht verbleven in februari 2024
Reactie van John Carns op 28 feb 2024
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

6/10 – Redelijk

Oleksandra

Positief: Netheid, personeel en service
3 nachten verbleven in januari 2024

10/10 – Uitstekend

christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Maureen, concord

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the pool ...lazy river at night!
6 nachten verbleven in februari 2024
Reactie van John Carns op 19 feb 2024
Thank you for taking the time to review The Henderson Beach Resort. We are delighted to hear that you enjoyed all the amenities that our beautiful resort has to offer! The lazy river is definitely always a huge hit with the kids. Please come back and visit us again soon!

6/10 – Redelijk

Thomas

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Was not told that half the pools were closed prior to arrival, also was not told there was an additional $25 a day parking fee on top of the resort fee
6 nachten verbleven in februari 2024
Reactie van John Carns op 19 feb 2024
Thank you for your review and comments. We greatly appreciate our guest's feedback to evaluate our service to you. The Henderson does have a resort fee and additional parking fee for limited self-parking at 25 per night or valet for 35 per evening. Our Resort Fee is 45 per night plus tax. Like many resorts, keeping parking and resort fees separate from your room rate for the service that is provided is standard practice, and we also follow this standard.

10/10 – Uitstekend

Dominique D

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the property it was nice, staff was helpful and I’ll definitely be back here soon.
2 nachten verbleven in februari 2024
Reactie van John Carns op 19 feb 2024
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope you will come back again soon to enjoy the first-class experience we strive to offer.

10/10 – Uitstekend

Tammy

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is one of our favorite place to stay we go several times a year. This particular trip was in January and my husband surprised me for my birthday with a stay at Henderson Resort. When the receptionist found out it was my birthday, she had a bottle of champagne and two flutes delivered to our room. Just a courtesy. So very kind! They have something new since our last stay, there is now a Starbucks machine that will make you a fresh coffee or a chai latte in no time for no additional charge! The rooms are beautiful with a beach-y look , very comfortable bed and temperature control.
2 nachten verbleven in januari 2024
Reactie van John Carns op 19 feb 2024
We are delighted to hear your enjoyed your recent stay here with us at The Henderson Beach Resort. Thank you so much for taking the time to share your review with other travelers. We hope that you will come back and visit us again soon!

10/10 – Uitstekend

Greg

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great, but for the price point, l believe a nice bar of soap in the shower should be expected not push button dispensers.
4 nachten verbleven in februari 2024
Reactie van John Carns op 19 feb 2024
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.