Familiehotels in Cheltenham

'Breakfast very poor both days Closed the outside seating area (30d) and restaurant for a private party,they should think about the people staying in hotel o they did not. Check out,come down stairs to reception you could not move for people and also outside on pavement. + Room was excellent plus the Bar staff was excellent.'

'We were in Cheltenham, passing through from London to Liverpool, because of top restaurant Le Champignon Sauvage, a few minutes walk from the hotel. Strange atmosphere that evening because England lost from Croatia in the World Cup. Very nice hotel in a beautifully restored mansion though!'

'Friendly hotel. Needs an update. But all in all not bad. '

'The rooms were fine, but it’s more a bar and nightclub than a boutique hotel. After making the booking they sent a message informing us about the late night music which was not advertised in the description. I asked to cancel but they refused, and said they would allocate a quiet room instead. When we arrived they had downgraded the room type (no bath included as promised) and did not offer to alter the price.'

'Parking at the hotel is very convenient. The lack of a small refrigerator in the room was a minus'

'Major staffing issue in kitchen and hospitality - we waited 40 mins for a sharer and starter on Saturday night, then it all came together. Another table of 6 waited 1 hr 40 mins for one salad to arrive! Salmon dish was tiny and overcooked. Sent it back. The waiter Omar was brilliant at service recovery and very apologetic - hats off to him. Breakfast was pretty poor too - only one coffee machine for hundreds of guests, food took ages to be replenished and tables not cleared. Staff on reception...

'Property as advertised. High standards- breakfast was amazing! These folks take their hosting very seriously! Great job!!'