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Beoordelingen van WoodSpring Suites Chattanooga

2.5 out of 5
WoodSpring Suites Chattanooga
7710 Lee Highway, Chattanooga, TN

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 23 van 143 beoordelingen" "
Gastenscore: 8 - Goed. 25 van 143 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 143 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 143 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 143 beoordelingen" "

6,4/10

Netheid

6,0/10

Personeel en service

4,0/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

5,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nathaniel

Negatief: Netheid, staat van de accommodatie en faciliteiten
roaches galore. the sheets felt dirty. glad we only stayed there a night. tub leaked. do not stay here.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Tiffany

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service sucks. Made reservations online, arrived to the hotel. No one was working the front desk. Called the number provided multiple times with no answer. I asked a hotel guest if any one works here and he stated he has been there a month and he would highly recommend going somewhere else because customer service sucks. He even said the hotel employee lives in the hotel. Any ways we were happy to leave because it was not a nice/safe area
1 nacht verbleven in maart 2024

4/10 – Matig

Roberto

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service
7 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Ny-Asia

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Nancy - General Manager op 1 nov 2023
We are sorry you did not have a positive experience. We strive very hard to keep our guest a priority. Please feel free to contact the front desk to discuss any concerns.

2/10 – Ontzettend slecht

Marie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property felt very unsafe, ended up not staying and paid for another room for the night somewhere else in Chattanooga.
1 nacht verbleven in september 2023
Reactie van Nancy - General Manager op 14 sep 2023
Thank you for taking the time to let us know how your stay was. We apologize we did not meet your expectation. Your comments will be taken to the team to look for better ways to serve our guest, We hope you give us an opportunity in the future to meet your expectations.

8/10 – Goed

Michael

7 nachten verbleven in augustus 2023
Reactie van Nancy - General Manager op 9 okt 2023
Thank you again for taking the time to let us know how we are doing!We value your opinion and will take your comments to the team.

10/10 – Uitstekend

Karen

7 nachten verbleven in augustus 2023
Reactie van Nancy - General Manager op 20 sep 2023
Thank you for taking the time to let us know how we are doing. We have taken your comments to the team and look forward to finding ways to improve your stay. We hope to see you again soon!

2/10 – Ontzettend slecht

Cynthia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were unable to get checked into the property, no one would answer the lobby check in phone or the room where the clerk resides after hours. We ended up having to drive through the night. Terrible service.
1 nacht verbleven in augustus 2023
Reactie van Nancy - General Manager op 10 aug 2023
We are sorry your experience was negative. Can you let me know your date this occurred please? Feel free to reach out to the hotel if you can give me more information. Thank you

2/10 – Ontzettend slecht

laurel

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Certainly when we got there, there was pot smoking outside by many men. We then got the wrong key to a room that was already occupied and very lucky my husband didn’t get shot.
4 nachten verbleven in juli 2023
Reactie van Nancy - General Manager op 24 jul 2023
We are terribly sorry this event happened to you. We have taken your comments to the team to ensure this never occurs again. We pride ourselves at being safe and ensuring our guest are comfortable. Thank you for taking the time to let us know how we can continue to improve our services.

4/10 – Matig

Nimo Abdi

Positief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van Nancy - General Manager op 30 jun 2023
Thank you for taking the time to let us know how we are doing. We are sorry you did not find the hotel to your expectations. We will work diligently to make your next experience better. Hope to see you again soon.

2/10 – Ontzettend slecht

Lindel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
14 nachten verbleven in juni 2023
Reactie van Nancy - General Manager op 26 jun 2023
Thank you for taking the time to let us know how we are doing. We take all comments to our team to look for opportunities to improve. We hope to have you visit us again soon.

2/10 – Ontzettend slecht

Colleen

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Nancy - General Manager op 6 jun 2023
thank you for taking the time to let us know how we are doing. Your information will be shared with the team to look for better ways to service you. We hop you chose to come back to visit with us in the future!

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in mei 2023
Reactie van Nancy - General Manager op 1 jun 2023
Thank you for taking the time to let us know how we are doing. Your comments will be shared with our staff to look for more ways to improve your experience. We hope you come back to visit us!

2/10 – Ontzettend slecht

Nicholas

Negatief: Netheid, personeel en service
My reservation was cancelled minutes before i showed up for check in. The man behind the desk wasnt very helpful. When I asked if he knew of any other places to say he just said “ no I dont live here”
7 nachten verbleven in maart 2023

10/10 – Uitstekend

Leon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in maart 2023
Reactie van stacy op 29 apr 2023
Thank you for choosing avid hotel. Hope to see you again soon!

10/10 – Uitstekend

Greg

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet area nice staff and very willing to help with any needs
8 nachten verbleven in januari 2023

6/10 – Redelijk

mary

Zakenreiziger
Positief: Personeel en service
just ok
We stayed here and from the looks of the hotel online, it looks fairly new and safe. When we arrived the desk area/foyer was tiny and it appeared to be a "contractor" hotel. Several service trucks were onsite and carried groceries up as we went to our room. I'm not sure if it is being used to house immigrant families, but we saw three school buses make a stop here while we were eating breakfast.
1 nacht verbleven in januari 2023

6/10 – Redelijk

Courtney

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2022
Reactie van stacy op 10 jan 2023
Thank you for taking time out and letting us know how your visit went. Hope to see you again soon!

2/10 – Ontzettend slecht

Denise

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty and poor internet. Office staff not very interested in helping customers.
8 nachten verbleven in november 2022

2/10 – Ontzettend slecht

LORA

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible place to stay.
1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Lucila

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I found roaches in the room. I don’t sleep because I kept thinking I had them on me. Never again will I ever stay there!
1 nacht verbleven in oktober 2022

8/10 – Goed

James

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean properly nothing fancy for sure
1 nacht verbleven in oktober 2022

4/10 – Matig

Justin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Gross but Employees were nice
As I walked in to check in, the hallway and lobby smelled of cigarette smoke. The employees were super nice and very helpful. I went to check our room and as I was in the room, there were bugs crawling all over the floor. I opened the bathroom door and a big one ran out. That's when I went downstairs and told the front desk I could not stay there with my family.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good stay
12 nachten verbleven in augustus 2022
Reactie van stacy op 19 sep 2022
Thank you so much for taking time out of your day letting us know you had a great. Please let us know when your in the area again!!Stacy Christopher

2/10 – Ontzettend slecht

Shawn LeDale

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Filthy! Reeks of Mold, roaches everywhere. Floors hadn’t been swept or mopped. Towels, wash clothes and sheets were stained.
7 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Esther

1 nacht verbleven in juli 2022

2/10 – Ontzettend slecht

Christine

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
terrible, sketchy people all around coming in & out of the hotel. window broken & plastic taped over it. hole in bath tub that looked like plaster was slapped on it
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Rina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in mei 2022

4/10 – Matig

Tosha

7 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

Kathleen

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is horrible!! It’s basically a flop house for homeless people.
1 nacht verbleven in maart 2022

6/10 – Redelijk

Denise

1 nacht verbleven in april 2022

6/10 – Redelijk

Curt Van Der

15 nachten verbleven in maart 2022

6/10 – Redelijk

Gloria j

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
the people was friendly
15 nachten verbleven in maart 2022

10/10 – Uitstekend

Stacey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Handicap room but waiting for a room on the 3floor
Yes I have a handicap room and I really wish that I was on the third floor of the smoking floor because I do like to smoke cigarettes from time to time and I hate going outside because it's so cold to smoke but and other than the walk-in shower I hate it because I love taking baths and it seems like the floor gets soaking wet with this walking shower because I'm not handicapped so hopefully I'll be able to get into a another room tomorrow some man at the front desk tonight and hopefully he said that he will be getting moved tomorrow because I plan on staying with you guys for a while I really love the hotel
7 nachten verbleven in maart 2022
Reactie van Ms Gordon op 11 mrt 2022
Thank you for your review.

10/10 – Uitstekend

Thaddeus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2022
Reactie van Ms, Gordon op 8 mrt 2022
Thank you for your feedback please visit us again.

2/10 – Ontzettend slecht

Cynthia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed here for the month . The staff is great . However the policies at this place are terrible . They only wash the sheets like twice a month . They are supposed to clean the room every two weeks but they haven’t done that either. You can change your towels out once a week but you have to pay 10 dollars for that too. Expedia way over charged for this live in hotel and didn’t give me their monthly rate . No one could seem to help retrieve some money . For as much as you pay you should be able to get clean sheets like at least 1 time a week. Towel should be switched freely every other day. There are a lot of homeless and druggies that reside here, you do smell pot in hallways quite a bit. The place has roaches . For the bright side the beds are ok the pillows are aweful . It has full fridge and two burner stove which makes cooking better if your stuck in hotel for a time. The owner of the property needs to change policies to be allowed to wash sheets at least once a wk. Switch towels out like every third day. My car did get vandalized here. The homeless are problem here as well.
27 nachten verbleven in februari 2022
Reactie van Ms Gordon op 4 mrt 2022
Greetings, Thank you for choosing us for your travel needs, We appreciate the loyalty, On behalf of our staff here at the Woodspring suites I want to apologize for any inconveniences, we are currently working to improve our expectations for ours Guests. please give us another opportunity to make it right.

2/10 – Ontzettend slecht

Braesha

1 nacht verbleven in februari 2022

2/10 – Ontzettend slecht

Sissy

1 nacht verbleven in februari 2022

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!!!
This place is very nice especially for the price I paid . Real clean and well kept .great job guys!
7 nachten verbleven in februari 2022
Reactie van General Manager op 23 feb 2022
Thank you for the kind words. We're glad that you enjoyed your stay and can't wait to have you stay with us again in the near future!

4/10 – Matig

Bobbylee

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Roaches in room and generally not clean
7 nachten verbleven in februari 2022
Reactie van General Manager op 23 feb 2022
We're very sorry to hear your experience was less than your expectations. We have addressed your concerns and hope that you'll give us an opportunity to earn back your business in the near future!

2/10 – Ontzettend slecht

Schachle

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like anything I didn’t even stay upon entering my room there was more than ten roaches I stayed in 301 they lady at the front desk was very unprofessional from the moment she arrived I say that because no one was in the office when I got there it was left unattended I had to wait for someone to come idk if two people was on staff or not but she entering with a guy that looked like he did not work there I called downstairs after entering the room and seeing nothing but roaches she said she would call me back in 2 mins to see what she can do it took her 15 mins not to call and let me know so I went down and waited in the lobby where she allowed me to sit for like 30 mins then when I decided that I would just go someone else cause if one room has it do does the others I know on the gate and she came around and we let her know we were leaving and her words were oh you can leave we didn’t take any money from you, you have to take that up with online bye I will never go there again and will not recommend anyone to go EVER
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

Margaret

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
room was full of roach bugs
7 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They cancelled my paid confirmation so I never checked in. Left me with no place to stay in Chattanooga. Not happy.
1 nacht verbleven in maart 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
10 nachten verbleven in februari 2021

2/10 – Ontzettend slecht

Asia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2020

6/10 – Redelijk

Geverifieerde reiziger

7 nachten verbleven in augustus 2020

4/10 – Matig

Antoinette

7 nachten verbleven in augustus 2020

4/10 – Matig

Lily Rose

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
on’t stay here unless you have too!!
Was locked out of my room and told I would be allowed back into my room until I paid more money for my room. After talking to the attendant she said I must have not paid or that my card was declined cause of f the reservation was not showing anything on it. I told her I had prepaid on hotels.com and after 45 mins was finally let back into my room. Wish I would have only booked a few days not a week. Super bad place!! Never got maid service for a whole week either!! Didn’t get new towels or anything! Plus someone started banging on my room door while I was working at 11:30 pm and just kept banging on the door. It stopped after 10 minutes. Yet it was not the best neighborhood to be in.
7 nachten verbleven in juli 2020

2/10 – Ontzettend slecht

R, Chatt

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Never even got a room. And I had to set up 3 separate reservations. Still never got a call or anything to advise that there was no room avail.
7 nachten verbleven in juli 2020

2/10 – Ontzettend slecht

Shandle

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ANGRY CUSTOMER
The state was okay to say the best about it however I was charged 3 times for one week is so that 3 * charged my card three times it is over a month later and I still don't have it back on my card if you could give me a call back that would b great 4233566869
7 nachten verbleven in juni 2020