Having stayed in VRBOs all around this country and the UK, we are experienced travelers. Although we made fully paid reservations almost 3 months in advance, I texted the "host" several days prior arrival and then within the 24 hrs prior-to-arrival date to request specific address and access code. Even then, only address was provided and we had to try texting again upon arrival for house access code. The worst part was once inside, there was NO printed info provided as to Wifi access, TV operation, or HVAC system (unable to be shut off to prevent a wind-tunnel effect of cold air directly at the head of every bed). We texted host too many times, never solving anything except finally obtaining a wifi password. It was clear that the "host" was off-site and completely unfamiliar with the house. Every place we have ever stayed has provided guest information on site, and a welcoming feeling. Our last night we finally had to call the electrician at 10pm (and we paid him!) to attempt to turn off the HVAC system. This house, although very clean, was a bad experience and not able to be recommended to those expecting the basics. The "host" responses to the problems demonstrated a definite disconnect and unfamiliarity to any of the issues. Even before arrival I texted inquiring to arrive at 2-3pm. There was immediate mention of $50 early arrival fee (never stated earlier). My initial confirmation of reservation acceptance had said 3pm arrival!, He finally agreed for our arrival at 3pm.
