6/10 Satisfaisant
Veronica
Voyage en groupe
9 déc. 2025
The swim up bar was closed during my week stay .
The morning buffet breakfast run out of food and didn’t replenish food that ran out.
I was charged a service fee for dinner when only two of us were eating. Waiter stated it was for landscaping. I let it go considering he was basically working by himself. The same night it took them 1 hour to get our food. There were only 2 waiters servers were working the entire restaurant. The person working the bar he not move from the bar. I also saw one of the servers send him to my table and he didn’t move to take my order. This is the same person that looked at his watch, it was 8:45pm, the night before stating it was too late to get something to eat. His co worker told him it was not too late. I was able to get my soup.
The staff that I thought was excellent workers are Freddy and Santiago
Caesar, the person working the bar lacks customer service skills. He was the one that refused to take my order and the same person that told me it was to late to order my dinner.
Veronica
Séjour de 7 nuits en décembre 2025
