Baku Congrescentrum

Niet schoon, ontbrekende handdoeken en wc papier

Unfortunately, this was one of the worst hotel experiences I have had. The biggest concern was security. A complete stranger was able to reach our room and leave a letter there. We felt so unsafe that we called the police and filed an official complaint. The hotel staff did not seem to take the situation seriously or provide a clear explanation. The room was also extremely cold because the air conditioning could not be properly turned off. Even with several blankets, we were uncomfortable and became sick. As a couple, we were also given two small single blankets instead of one proper large blanket. The bathroom and shower looked old, poorly maintained, and not clean. A friend staying at the same hotel also had a serious issue with his room door, which raised further safety concerns. All of this happened during only four days. I will not stay here again and hope management takes the security, maintenance, cleanliness, and heating issues seriously.