Coin salon dans le hall
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Avis sur Angra Marina Hotel

4 out of 5
Angra Marina Hotel
Rua do Faleiro, Angra do Heroismo

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 11 avis sur 33." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 33." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 33." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 33." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 33." "

8,2/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

claudie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je recommanderais l’hôtel à tout le monde! Si je retournes à Terceira, ceci restera mon hôtel. Personnel plus que gentil et que dire de la vue!
Séjour de 1 nuit en août 2023
Réponse de Clarisse Soveta le 28 août 2023
Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel. Nous serons ravis de vous accueillir à nouveau.

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon rapport qualité prix
Séjour de 1 nuit en août 2023

8/10 Bien

Jean, Beaconsfield

Voyage en famille
Les points forts : Propreté
Localisation près centre ville.
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

santa

Great location. Great helpful staff, but it’s definitely not a 5 star hotel, breakfast food was cold, which I didn’t like.
Séjour de 2 nuits en mars 2024

8/10 Bien

John

Les points forts : Personnel et service et équipements
Breakfast was great verities. One thing that I was very disappointed with, was the gym equipment did not work,
Séjour de 6 nuits en octobre 2023

8/10 Bien

Jochem

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Elizabeth Pereira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is amazing.
Séjour de 8 nuits en septembre 2023

6/10 Satisfaisant

CARMEN DOLORES, TAIPA

Voyage en famille
Noisy due to the construction at the marina and not too helpful neither friendly staff.
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

MARISOL

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
THIS IS NOT A 5-STAR HOTEL! When my husband and I arrived at the hotel the lobby was deserted. There was no doorman or bellman to greet and help with our luggage. The huge lobby with worn-out furniture was empty. There was no one at the front desk. Behind the front desk was a board that was taped up. Clearly, these were all uncharacteristic of a 5-star hotel. This is a one-star compared to the 5-star and 4-star hotels we stayed at on another Azores island, Sao Miguel. I thought the taxi dropped us off at the wrong hotel. A few minutes later, a lady came behind the front desk. She was not dressed in professional attire like what you normally see in nice hotels. To our disappointment, she confirmed that we were at the right hotel. Our room was not ready, and she asked us to bring our luggage ourselves to the storage room, which was dirty and smelly. My husband and I were disappointed with what we had seen so far and were quite nervous about the condition of our room. The room turned out quite spacious albeit sparse and dated furniture. We were at least relieved that it was clean and had no smell. However, many things malfunctioned - the A/C, toilet flush, coffee machine. We complained about the AC to the front desk. He was not surprised as he said it was a usual occurrence. He said the hotel was full and could not transfer us to another room. He promised to send a fan while he schedules a technician to come. Neither came. Thankfully, the temperature cooled down
Séjour de 3 nuits en août 2023

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s very central, spacious, clean, the breakfast was very good and the the stuff was friendly.
Séjour de 5 nuits en août 2023

10/10 Excellent

Herminio bettencourt

Séjour de 2 nuits en août 2023

2/10 Horrible

Aliana

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mediocre and not as expected
Séjour de 2 nuits en août 2023

8/10 Bien

Luis

Voyage en couple
Les points forts : Propreté et personnel et service
Restaurant was mediocre
Séjour de 3 nuits en septembre 2022

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 3 nuits en septembre 2022

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this hotel and its proximity to restaurants and shopping as well as other attractions. The pillows were not the greatest and the mattresses were a bit uncomfortable. We had trouble controlling the air conditioning so our room was too cold
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Carla

Séjour de 7 nuits en août 2022

6/10 Satisfaisant

Sergio

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rapporto qualità prezzo sfavorevole
Struttura con carenza di personale. Servizi supplementari in camera praticamente inesistenti. Una persona da sola al lounge bar a dover sostenere una infinità di comande con tempi di attesa biblici. Sistema di accensione delle luci in camera con telecomando poco pratico e assolutamente privo di senso. Impossibile cenare in hotel senza prenotazione (non viene data alcuna priorità agli ospiti).
Séjour de 3 nuits en août 2022

6/10 Satisfaisant

Simone

Séjour de 3 nuits en juillet 2022

10/10 Excellent

Mateus

Séjour de 7 nuits en juillet 2022

10/10 Excellent

Mateus

Séjour de 7 nuits en juillet 2022

6/10 Satisfaisant

Mario

Voyage en famille
Les points forts : Personnel et service
Great view. Needs some upgrades. Give customers access to the street below thru the elevator. Not force people to climb the hill to get to the lobby
Séjour de 10 nuits en juin 2022
Réponse de Xavier Marsal, General Manager le 27 juil. 2022
Dear Mario, Thank you for your review. We are sorry if you found some wear and tear in your room. Our maintenance team work hard to keep the facilities in good condition so that guests feel comfortable. We would like to thank you for your suggestion regarding the access. We undertake to review the possibility of improving this aspect of our facilities. We are, nevertheless, glad that you appreciated the fantastic views our hotel offers. We hope to welcome you again in the future. Best regards, Xavier Marsal, General Manager

6/10 Satisfaisant

Maria jose barbosa

Voyage en groupe
Les points forts : Propreté
O Hotel è agradável pela localização, Pelos funcionários que tentam fazer os possíveis para agradar! No entanto não considero que o serviço, corresponda a um Hotel de 5 estrelas longe disso!!
Séjour de 5 nuits en juin 2022

10/10 Excellent

Erwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022

10/10 Excellent

Clovis, Chelsea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff and and everything was great!
Séjour de 4 nuits en novembre 2021

8/10 Bien

Fernando

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2021

8/10 Bien

Paulo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

8/10 Bien

Marco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tranquilidade
Como costume, estadia tranquila e muito agradável no hotel. Staff muito atencioso e um pequeno almoço muito bom. Pena a estadia curta.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Marianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service and value for money
The staff was very kind and helpful. They always asked me if everything was okey, and it felt like the really cared. They also gave me lots of recommendations about things to see and do, and arranged a guided tour for the same day as I asked. My room was great. It was big, had a great view from the balcony, had a comfortable bed and a jacuzzi. Because of noisy neighbours above me, they upgraded me to a suite after two nights. The suite was huge, twice the size as my first room, and with an even more comfortable bed. The breakfast was really good. I liked the swimming pool with hot water. The jacuzzi next to it had cold water. After reading the former reviews on other web pages before I made my booking, I didn’t have high expectations. I was positively suprised. I believe that most of the issues they had just after getting new owners now are fixed. I would definetly recommend this hotel.
Séjour de 6 nuits en septembre 2021

2/10 Horrible

Jay de

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great locatio NO AC - Broken and would not be repaired. Fan provided but made me sick - hot and humid. Balcony door had to be left open to cool the room but dock construction noise was continuous from 7 AM to 7 PM. Human waste smell in the corridors was unpleasant at times Staff was very friendly
Séjour de 13 nuits en août 2021

8/10 Bien

Lúcia

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
longe de ser 5 estrelas mas não deixa de ser ótimo
Séjour de 1 nuit en août 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O melhor aspecto foi a amplitude e disposição do quarto, com varanda e vista para a Marina de Angra. Alojamo-nos apenas 1 noite, pelo que não foi possível utilizar outros serviços além do peq. almoço, que era diversificado e servido em espaço amplo (restaurante). Aconselhamos e voltaríamos numa próxima visita a Angra.
Séjour de 1 nuit en juillet 2021