Abu Galoum

I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

Nice hotel with lovely pools and beach area. Some parts were closed however due to lack of hotel guests making it quite quiet overall. This was not always compensated by the activity team, some of them were walking around very bored looking and not making any effort to entertain the guests. They also decided themselves when activities would be played instead of making a calendar for it so that guests can make themselves available for games. This could be improved! As we would have loved to engage with more activities. We do want to thank Artem though - he did make an effort as an activity person to get people involved and host many sessions and was flexible too. The hotel food was great, we didn’t get bored of the buffet restaurants! We notice a difference between the beach and club park restaurants though and definitely recommend spending more time in the beach resort side. Nicer staff and overall better food quality and options. Thanks Amr for always being our waiter with such kindness! The drinks options were OK - some bars made better drinks than others and not always were the bar tenders good enough in English to understand what you wanted. We were left with some not so nice cocktails from time to time which we didn’t end up drinking. Other times we were pleasantly surprised by the quality flexibility in the bartenders to come up with something different. Special thanks to Mohamed and Fatih at the beach bar - they were really friendly and capable bartenders!