Grand Tokyo : Voyage pas cher

The staff was very helpful and kind!

La chambre aurait besoin d’un peu d’amour. Les murs étaient tachés, la salle de bain vieillotte. Le buffet déjeuner était complet et le lounge bar était bien .

Chambre un peu petite (comme toutes les chambres au Japon) mais très confortable. Propreté, service très bon, et hotel idéalement situé. Parfait.

Hôtel absolument incroyable, chambres super et à 10 min de la gare de shinjuku. Je conseil vivement cet hôtel !

Great location and helpful stuff

La chambre aurait besoin d’un peu d’amour. Les murs étaient tachés, la salle de bain vieillotte. Le buffet déjeuner était complet et le lounge bar était bien .

Chambre un peu petite (comme toutes les chambres au Japon) mais très confortable. Propreté, service très bon, et hotel idéalement situé. Parfait.

Hôtel absolument incroyable, chambres super et à 10 min de la gare de shinjuku. Je conseil vivement cet hôtel !

Très bien situé mais chambres vraiment trop petites. Il ne faut pas être claustrophobe.

This is only for good location since it is near Ginza station. But if your are looking for a nice place to stay, I do not recommend this hotel. The rooms are smaller than other hotels in the area. The floor is covered with stained carpets and the walls are not well maintained, they are stained and have impacts as well. The shower had hard water stains all over the nobs.

I have been staying at the Sotetsu Fresa Inn Higashi Shinjuku for three weeks every year for the past 15 years while traveling to Japan to practice Aikido. Over all these years, I have always appreciated the professionalism and efficiency of the front desk staff. The reception team is consistently helpful, polite, and organized, which is one of the reasons I continued choosing this hotel year after year. Unfortunately, I have noticed a significant decline in the housekeeping service over time. The cleanliness standards of the rooms themselves are no longer as consistent as they used to be, and more concerningly, the personal hygiene of some housekeeping staff appears very poor. After the cleaning service is completed, a strong smell of perspiration often remains in the room, making the environment uncomfortable and unpleasant. It is disappointing to see this deterioration in a hotel I have loyally visited for so many years. I sincerely hope management addresses these issues, because the quality of the reception staff deserves to be matched by an equally professional housekeeping service. 私はSotetsu Fresa Inn Higashi Shinjukuに、合気道の稽古のために毎年3週間、15年間宿泊しています。長年にわたり、フロントスタッフの対応は常に非常に素晴らしく、親切で効率的だと感じています。受付スタッフの professionalism と丁寧なサービスは、このホテルを毎年選び続けている大きな理由の一つです。 しかしながら、年々ハウスキーピングの質が低下していることを非常に残念に思っています。部屋の清掃状態も以前ほど安定しておらず、さらに気になるのは、一部の清掃スタッフの衛生状態が非常に悪いことです。清掃後の部屋に強い汗の臭いが残っていることが多く、とても不快に感じます。 長年利用してきたホテルだからこそ、このようなサービスの低下を見るのは残念です。フロントスタッフの高いサービス品質に見合うよう、清掃サービスについても改善されることを心か